Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Dear All, Sorry to reply late. Now we came to know that we cannot use Remedy Migrator for this purpose. For David: We need to only upgrade ARS from 6.x to 7.01 For Joe: On the new server (7.01) we already have some custom applications in place. We thinking of these lines: 1) Export the configuration forms/data (SHR forms) to ARS 7.01 2) Export HPD 6.0 to ARS 7.01 Please let me know any suggestions. Thanks, Prashant On Mon, Jan 5, 2009 at 5:10 PM, David Charters dchart...@charterssoftware.com wrote: ** Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Joe DeSouza *Sent:* Monday, January 05, 2009 7:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade You could also try copying the DB across, remove any server references if found in that DB, then install the production version of the ARS to that new DB on the new server and then go upwards from there.. Joe -- *From:* Prashant Patil remed...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Sunday, January 4, 2009 1:40:41 AM *Subject:* ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade ** Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 *ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?* ) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (*can we use Remedy Migrator to import application data? which Remedy Migrator version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, January 05, 2009 7:24 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade You could also try copying the DB across, remove any server references if found in that DB, then install the production version of the ARS to that new DB on the new server and then go upwards from there.. Joe _ From: Prashant Patil remed...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, January 4, 2009 1:40:41 AM Subject: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade ** Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 ARS 6.x Server Config Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) ARS 7.001 Server Config (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. (A) How do we go about migrating HD 5.0 application data to the new platform? we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (can we use Remedy Migrator to import application data? which Remedy Migrator version?) (B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues? Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
You could also try copying the DB across, remove any server references if found in that DB, then install the production version of the ARS to that new DB on the new server and then go upwards from there.. Joe From: Prashant Patil remed...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, January 4, 2009 1:40:41 AM Subject: ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade ** Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 ARS 6.x Server Config Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) ARS 7.001 Server Config (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. (A) How do we go about migrating HD 5.0 application data to the new platform? we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (can we use Remedy Migrator to import application data? which Remedy Migrator version?) (B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues? Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARS 6.001(HD 5.0) to ARS 7.01 platform upgrade
Dear All, We are currently planning a platform upgrade from ARS 6.00.1 to ARS 7.01 *ARS 6.x Server Config* Windows 2K - ARS Engine 6.00.01 patch 1420 Oracle 9.0.1.0.0 Helpdesk 5.0 (customized) *ARS 7.001 Server Config* (already setup) Windows 2K - ARS Engine 7.0.01 patch 002 Oracle 10gR2 SLM 7.0.0.2 We have a development server same as the ARS 7.001 server config. *(A) How do we go about migrating HD 5.0 application data to the new platform?* we thought of doing it as follows. Any feedback would be highly appreciated. 1) Setup development environment same as ARS 6.x server config 2) Install Helpdesk 5.0, import data (*can we use Remedy Migrator to import application data from old server? which Remedy Migrator version?*) 3) Upgrade HD 5.x to HD 6 4) Upgrade ARS Engine from 6.x to 7.001 5) Now migrate HD 6 app data to the new server platform ARS 7.x (*can we use **Remedy **Migrator to import application data? which **Remedy Migrator **version?*) *(B) Can we use SLM 7.002 with HD 6.x application to define service targets? Are there any issues?* Please let us know any ideas or anything we may have to plan for before getting started. Thanks Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
