Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi Misi, Thanks a lot for the information. It gives much needed clarity on the Overlay/Customization part during my upgrade. I'll be doing a in-place upgrade and all my objects in 7.6.04 are in Base Mode (Un-Modified). So, for now i'am not converting them to Customization or Overlay for Upgrade to 8.1 and would be doing all the future development in the Base Development only. (On the safer side i'll keep a backup of the form User and Group with related workflow during upgrade) Jason - I have read the entire thread on Using BPCU while ARS Upgrade and the information provided in that thread is just awesome. Thanks for sharing such a detailed clarification on the usage or Overlay/Custom objects. I think lot's of ARSList user would get benefited out of it.(I've saved a copy for future reference :) ) As stated above, for now i'll stick to Base Mode, however in future i'am planning to convert my Core custom objects to Overlay and Custom type. Regards, Andro WC On Thu, Sep 12, 2013 at 11:02 PM, Jason Miller jason.mil...@gmail.comwrote: ** Hi Andro, Did you see the thread Using BPCU while ARS Upgrade from August? There was considerable discussion about upgrading custom environments, overlays, etc and not so much related to the zero downtime aspect. In short I think you are in a pretty good situation since your system is already on 7.6.04 and 8.1 as Misi stated is very similar. You can choose to not use overlay/custom objects and maintain your customizations to BMC supplied definitions the same way it has been done for years. At least for now. There is the possibility that BMC might update later versions to more strictly enforce Best Practice mode. Jason On Thu, Sep 12, 2013 at 3:11 AM, Andro WC wcan...@gmail.com wrote: Hi, Thanks for all your replies. I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi, Thanks for all your replies. I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi, 7.6.04 and 8.1 is very similar, except that you are dropping ARUser.exe. You should be able to connect a 8.1 Mid-Tier to your current server and test your solution and see what is missing. You seem to know exactly which fields you have added to User/Group, which is good. I am not 100% sure, but I think the fields will be left intact by the upgrade and you might get a copy of you old view with a new name. If this is your only customizations, I suggest that you leave everything in base mode. It is not an option to make OVERLAYs of these only, you need to make all you other stuff CUSTOM. Otherwise your own workflow will not be able to see the OVERLAY-stuff in User/Group. Do you plan to install a new server and then migrate the data, or will you be doing an in place upgrade? Your API-stuff will probably work fine. It is not hard to recompile it though, as the API has stayed more or less the same. The old ARAdmin-tool had functionality to convert Macros to ACTL:s. I am not sure in what version this vanished. You might look into using that to automatically convert your Macros. If you have a def-file, it is easy to find all objects with macros. It can be a little difficult to figure out what the Macros does though. Best Regards - Misi, RRR AB, http://rrr.se Hi, Thanks for all your replies. I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi Andro, Did you see the thread Using BPCU while ARS Upgrade from August? There was considerable discussion about upgrading custom environments, overlays, etc and not so much related to the zero downtime aspect. In short I think you are in a pretty good situation since your system is already on 7.6.04 and 8.1 as Misi stated is very similar. You can choose to not use overlay/custom objects and maintain your customizations to BMC supplied definitions the same way it has been done for years. At least for now. There is the possibility that BMC might update later versions to more strictly enforce Best Practice mode. Jason On Thu, Sep 12, 2013 at 3:11 AM, Andro WC wcan...@gmail.com wrote: Hi, Thanks for all your replies. I don't have ITSM on my ARS 7.6.04. I have my custom application on the ARS and also would like to tell that my customization touches the User and Group OOTB forms (some extra fields added, no workflow on the existing fields). So, i'am looking for a plan to upgrade it from 7.6.04 to 8.1. I would need your suggestion on the below lines 1) Do i need to convert all my custom workflow (including USer and Group form customization) to Overlays before going to 8.1? 2) I have old remedy API integration (7.0.1) with the ARS, do i need to update the API's as well? 3) For Macros i understand i would need to create workflow in remedy. I would like to if there are any other dependencies like these for upgrade to 8.1? 4) If we go with the Overlay option then we would be creating overlays on a Dev box on 7.6.04 and upgrade to 8.1,on Production box will migrate the overlay created on 7.6.04 in Dev and then perform an upgrade (where we would need some downtime i believe). Is this plan look fine or it's better to upgrade first and then create overlay with Developer Studio 8.1 which is more stable. Please help. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS upgrade from 7.6.04 to 8.1 with Customization
Hi, I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has large amount of customization and do not intend create overlays for them. Need your help to understand what all areas i need to take care of for this upgrade (My server's are in server group with email integration and i have other integration as well like WS/API and DB integration ), like 1. WUT Macros would not work and needs to be converted to workflow. 2. Any custom workflow written over the core BMC field may get lost during upgrade. 3. Any custom script solution on UserTool would not work over Mid-Tier. If anybody has attempted this before please let me know the challenges faced. Note: I've seen a previous post related to this upgrade, however it was more on upgrade with zero downtime line, which is currently not available with the product version. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi, Are we talking ITSM or not? Client side integration is very different than doing it to/from aruser.exe. Please explain what you have to get suggestions. Macros are typically various searches that can be converted to form-defined-searches. Other things on newer systems could be various reports and data exports. You can do an upgrade with almost zero downtime if you can run the old and new systems parallel. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has large amount of customization and do not intend create overlays for them. Need your help to understand what all areas i need to take care of for this upgrade (My server's are in server group with email integration and i have other integration as well like WS/API and DB integration ), like 1. WUT Macros would not work and needs to be converted to workflow. 2. Any custom workflow written over the core BMC field may get lost during upgrade. 3. Any custom script solution on UserTool would not work over Mid-Tier. If anybody has attempted this before please let me know the challenges faced. Note: I've seen a previous post related to this upgrade, however it was more on upgrade with zero downtime line, which is currently not available with the product version. Regards, Andro WC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
If the old and new systems that you're going to run in parallel access the same database doesn't that pose a problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 10, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS upgrade from 7.6.04 to 8.1 with Customization Hi, Are we talking ITSM or not? Client side integration is very different than doing it to/from aruser.exe. Please explain what you have to get suggestions. Macros are typically various searches that can be converted to form-defined-searches. Other things on newer systems could be various reports and data exports. You can do an upgrade with almost zero downtime if you can run the old and new systems parallel. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has large amount of customization and do not intend create overlays for them. Need your help to understand what all areas i need to take care of for this upgrade (My server's are in server group with email integration and i have other integration as well like WS/API and DB integration ), like 1. WUT Macros would not work and needs to be converted to workflow. 2. Any custom workflow written over the core BMC field may get lost during upgrade. 3. Any custom script solution on UserTool would not work over Mid-Tier. If anybody has attempted this before please let me know the challenges faced. Note: I've seen a previous post related to this upgrade, however it was more on upgrade with zero downtime line, which is currently not available with the product version. Regards, Andro WC __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS upgrade from 7.6.04 to 8.1 with Customization
Hi, You need two databases or database instances for the process I am talking about. You would then do Delta Data Migrations to the new machine until you are ready to switch over. Probably using RRR|Chive to do the Delta Data Migrations. Best Regards - Misi, RRR AB, http://rrr.se If the old and new systems that you're going to run in parallel access the same database doesn't that pose a problem? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 10, 2013 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARS upgrade from 7.6.04 to 8.1 with Customization Hi, Are we talking ITSM or not? Client side integration is very different than doing it to/from aruser.exe. Please explain what you have to get suggestions. Macros are typically various searches that can be converted to form-defined-searches. Other things on newer systems could be various reports and data exports. You can do an upgrade with almost zero downtime if you can run the old and new systems parallel. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I'am planning to upgrade my ARS7.6.04 to 8.1ARS. My current ARS has large amount of customization and do not intend create overlays for them. Need your help to understand what all areas i need to take care of for this upgrade (My server's are in server group with email integration and i have other integration as well like WS/API and DB integration ), like 1. WUT Macros would not work and needs to be converted to workflow. 2. Any custom workflow written over the core BMC field may get lost during upgrade. 3. Any custom script solution on UserTool would not work over Mid-Tier. If anybody has attempted this before please let me know the challenges faced. Note: I've seen a previous post related to this upgrade, however it was more on upgrade with zero downtime line, which is currently not available with the product version. Regards, Andro WC __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
