Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Have a look at www.iteloffice.com - Original Message - From: Mark Gemmell markgemm...@yahoo.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Friday, December 11, 2009 11:14 AM Subject: Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark mark.gemm...@devoteam.com +34 630 955 455 On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote: We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Hi At wwrug09 in las vegas we presented our cti for remedy called via. It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too. We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark mark.gemm...@devoteam.com +34 630 955 455 On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote: We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it. Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy
Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu -- Blog: http://martinliu.cn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
