Re: Abydos: srd not showing up..
Sounds like an early Friday Funny... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, July 17, 2012 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos: srd not showing up.. ** SUPPORT is soo funny:: - #1 --- Issue Summary: All my created processes show up in the SAMPLE:: and not in the system .. I received update from my colleauge and R&D that all processes can be run from the Sample Console, so they will always be visible there. --> My Answer But it is not visible ANYWHERE ELSE? --Their Answer This is response to your question The processes are not available anywhere else except sample and per my understanding you would like to have those processes in different structure other than Sample I have validated with R&D that all processes by default shown in Sample and I am checking, is there a way we can redirect that to some other structure or is it the product limitation to have it in sample. I am also checking whether this could be an enhancment or product defect if the current product not allowing the behavior to redirect to different structure other than sample. --> My Answer So you bought the Abydos product and company just to do a sample.. You cannot do SRM, or Incident .. just samples.. PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks.. -- RESULT :: FAIL -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
SUPPORT is soo funny:: - #1 --- Issue Summary: All my created processes show up in the SAMPLE:: and not in the system .. I received update from my colleauge and R&D that all processes can be run from the Sample Console, so they will always be visible there. --> My Answer But it is not visible ANYWHERE ELSE? --Their Answer This is response to your question The processes are not available anywhere else except sample and per my understanding you would like to have those processes in different structure other than Sample I have validated with R&D that all processes by default shown in Sample and I am checking, is there a way we can redirect that to some other structure or is it the product limitation to have it in sample. I am also checking whether this could be an enhancment or product defect if the current product not allowing the behavior to redirect to different structure other than sample. --> My Answer So you bought the Abydos product and company just to do a sample.. You cannot do SRM, or Incident .. just samples.. PLEASE contact your supervisor.. I cannot talk to you anymore.. thanks.. -- RESULT :: FAIL -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
I found it.. It was in the Abydos Sample.. Why is it going there ? On Thu, Jul 12, 2012 at 1:30 PM, Kerman, Thomas wrote: > ** > > Hi Patrick, > > ** ** > > Just to make sure I understand your issue, this is the procedure for > creating an Abydos based SRD.. > > ** ** > > **1. **You create an Abydos process, n the process properties, the > request field is set to SRM:Request. > > **2. **Put the process into Live > > **3. **On the SRM Service Catalog Manager console, create a new SRD* > *** > > **4. **Give it a name and description > > **5. **Click ‘Select’ to open up the select process dialog > > **6. **You should see the ‘Use Designer Process’ checkbox in the > top right of the dialog. Checking this should give you a list of your > available Live processes for SRM > > **7. **Select your process from this list. > > ** ** > > Can you confirm that having following these steps you are unable to see > the process you created in this list? > > ** ** > > *Tom Kerman* > Senior Developer > BMC Software, Inc. > > [image: cid:image001.gif@01CC60B2.00767470] <http://www.bmc.com/> > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* 12 July 2012 18:16 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Abydos: srd not showing up.. > > ** ** > > ** it is online, live.. if I just create one non-abydos.. it shows up.. > that is what is weird.. > > SQL, 2003 32bit, windows, > > > > > > On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury > wrote: > > ** Patrick, > I'm a little confused. It sounds like you are in the SRM Service Catalog > Manager console. So, you went and created a basic SRD and can't see it in > the console? Can you create a non-Abydos SRD and have it show up in your > Service Catalog Manager console? > > ** ** > > On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas > wrote: > > ** > > Hi Patrick, > > > > Two things to check, first has the process been promoted to Live? > > second, in the process properties, is the Request field set to SRM:Request? > > > > > Hope this helps**** > > > > Tom > > > -- > > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] > *Sent:* 12 July 2012 17:07 > *To:* arslist@ARSLIST.ORG > *Subject:* Abydos: srd not showing up.. > > ** Sorry: I have a weird issue that I am trying to nail down. > Abydos installed, and configured.. > Create a very simple SR and it creates a WO.. > Go to the service catalog manger console, it does not show up.. > I have also selected the create, switched to search and did a CLEAR all > and a blank search.. it does not show up.. > > It was created by me, it is global, and I cannot see.. This is my first > abydos creation.. but I cannot figure out why it is not there. > I could debug, but just asking for anyone who has run against this.. > before.. > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > > -- > *Tauf Chowdhury* > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
Hi Patrick, Just to make sure I understand your issue, this is the procedure for creating an Abydos based SRD.. 1. You create an Abydos process, n the process properties, the request field is set to SRM:Request. 2. Put the process into Live 3. On the SRM Service Catalog Manager console, create a new SRD 4. Give it a name and description 5. Click 'Select' to open up the select process dialog 6. You should see the 'Use Designer Process' checkbox in the top right of the dialog. Checking this should give you a list of your available Live processes for SRM 7. Select your process from this list. Can you confirm that having following these steps you are unable to see the process you created in this list? Tom Kerman Senior Developer BMC Software, Inc. [cid:image001.png@01CD605B.A7605090]<http://www.bmc.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 12 July 2012 18:16 To: arslist@ARSLIST.ORG Subject: Re: Abydos: srd not showing up.. ** it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury mailto:taufc...@gmail.com>> wrote: ** Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas mailto:tom_ker...@bmc.com>> wrote: ** Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of patrick zandi [remedy...@gmail.com<mailto:remedy...@gmail.com>] Sent: 12 July 2012 17:07 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: Abydos: srd not showing up..
Oh and another guy on the team did the exact same thing.. but he cannot see either.. so I figured this is common.. On Thu, Jul 12, 2012 at 1:16 PM, patrick zandi wrote: > it is online, live.. if I just create one non-abydos.. it shows up.. > that is what is weird.. > > SQL, 2003 32bit, windows, > > > > > On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury wrote: > >> ** Patrick, >> I'm a little confused. It sounds like you are in the SRM Service Catalog >> Manager console. So, you went and created a basic SRD and can't see it in >> the console? Can you create a non-Abydos SRD and have it show up in your >> Service Catalog Manager console? >> >> On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas wrote: >> >>> ** >>> Hi Patrick, >>> >>> Two things to check, first has the process been promoted to Live? >>> second, in the process properties, is the Request field set to >>> SRM:Request? >>> >>> Hope this helps >>> >>> Tom >>> >>> -- >>> *From:* Action Request System discussion list(ARSList) [ >>> arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] >>> *Sent:* 12 July 2012 17:07 >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Abydos: srd not showing up.. >>> >>> ** Sorry: I have a weird issue that I am trying to nail down. >>> Abydos installed, and configured.. >>> Create a very simple SR and it creates a WO.. >>> Go to the service catalog manger console, it does not show up.. >>> I have also selected the create, switched to search and did a CLEAR all >>> and a blank search.. it does not show up.. >>> >>> It was created by me, it is global, and I cannot see.. This is my first >>> abydos creation.. but I cannot figure out why it is not there. >>> I could debug, but just asking for anyone who has run against this.. >>> before.. >>> >>> -- >>> Patrick Zandi >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> >> >> >> -- >> *Tauf Chowdhury >> >> * >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > Patrick Zandi > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
it is online, live.. if I just create one non-abydos.. it shows up.. that is what is weird.. SQL, 2003 32bit, windows, On Thu, Jul 12, 2012 at 12:16 PM, Tauf Chowdhury wrote: > ** Patrick, > I'm a little confused. It sounds like you are in the SRM Service Catalog > Manager console. So, you went and created a basic SRD and can't see it in > the console? Can you create a non-Abydos SRD and have it show up in your > Service Catalog Manager console? > > On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas wrote: > >> ** >> Hi Patrick, >> >> Two things to check, first has the process been promoted to Live? >> second, in the process properties, is the Request field set to >> SRM:Request? >> >> Hope this helps >> >> Tom >> >> -- >> *From:* Action Request System discussion list(ARSList) [ >> arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] >> *Sent:* 12 July 2012 17:07 >> *To:* arslist@ARSLIST.ORG >> *Subject:* Abydos: srd not showing up.. >> >> ** Sorry: I have a weird issue that I am trying to nail down. >> Abydos installed, and configured.. >> Create a very simple SR and it creates a WO.. >> Go to the service catalog manger console, it does not show up.. >> I have also selected the create, switched to search and did a CLEAR all >> and a blank search.. it does not show up.. >> >> It was created by me, it is global, and I cannot see.. This is my first >> abydos creation.. but I cannot figure out why it is not there. >> I could debug, but just asking for anyone who has run against this.. >> before.. >> >> -- >> Patrick Zandi >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > > > -- > *Tauf Chowdhury > > * > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
Patrick, I'm a little confused. It sounds like you are in the SRM Service Catalog Manager console. So, you went and created a basic SRD and can't see it in the console? Can you create a non-Abydos SRD and have it show up in your Service Catalog Manager console? On Thu, Jul 12, 2012 at 12:10 PM, Kerman, Thomas wrote: > ** > Hi Patrick, > > Two things to check, first has the process been promoted to Live? > second, in the process properties, is the Request field set to SRM:Request? > > Hope this helps > > Tom > > -- > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] > *Sent:* 12 July 2012 17:07 > *To:* arslist@ARSLIST.ORG > *Subject:* Abydos: srd not showing up.. > > ** Sorry: I have a weird issue that I am trying to nail down. > Abydos installed, and configured.. > Create a very simple SR and it creates a WO.. > Go to the service catalog manger console, it does not show up.. > I have also selected the create, switched to search and did a CLEAR all > and a blank search.. it does not show up.. > > It was created by me, it is global, and I cannot see.. This is my first > abydos creation.. but I cannot figure out why it is not there. > I could debug, but just asking for anyone who has run against this.. > before.. > > -- > Patrick Zandi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Abydos: srd not showing up..
Hi Patrick, Two things to check, first has the process been promoted to Live? second, in the process properties, is the Request field set to SRM:Request? Hope this helps Tom From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of patrick zandi [remedy...@gmail.com] Sent: 12 July 2012 17:07 To: arslist@ARSLIST.ORG Subject: Abydos: srd not showing up.. ** Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Abydos: srd not showing up..
Sorry: I have a weird issue that I am trying to nail down. Abydos installed, and configured.. Create a very simple SR and it creates a WO.. Go to the service catalog manger console, it does not show up.. I have also selected the create, switched to search and did a CLEAR all and a blank search.. it does not show up.. It was created by me, it is global, and I cannot see.. This is my first abydos creation.. but I cannot figure out why it is not there. I could debug, but just asking for anyone who has run against this.. before.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
