Add Search Task to landing Console Application List
We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, February 14, 2014 1:50 PM To: arslist@ARSLIST.ORG Subject: Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
thanks Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Friday, February 14, 2014 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, February 14, 2014 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
As a workaround until you add the task form or an active link guide to the list of entry points, there is an OOTB link. It's on Foundation Overview Console, there is a search for tickets button on the right side. It opens a dialog with a list of ticket types, choose Task to open the task form in search mode. There are 4 things needed to display a form in the application list. 1. The end user needs to be in a group/role that has Visible permission to the form. (They are all hidden by default) 2. Add an Entry Point label to the view. 3. Check the box in the form definition under Entry Points 4. Flush the mid-tier cache and delete temporary internet files Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Fri, Feb 14, 2014 at 4:13 PM, Cecil, Ken kce...@hubbell.com wrote: ** thanks Ken. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Martinez, Marcelo A *Sent:* Friday, February 14, 2014 3:19 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Add Search Task to landing Console Application List ** This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty *--* *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Friday, February 14, 2014 1:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
Awesome! Those four steps and now it is showing up. That is a lot simpler than trying to replicate the AL Guide workflow. (Although it isn't quite as slick with all the breadcrumb and view switching. But this is just fine for now.) Thanks Jason. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Bess Sent: Friday, February 14, 2014 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** As a workaround until you add the task form or an active link guide to the list of entry points, there is an OOTB link. It's on Foundation Overview Console, there is a search for tickets button on the right side. It opens a dialog with a list of ticket types, choose Task to open the task form in search mode. There are 4 things needed to display a form in the application list. 1. The end user needs to be in a group/role that has Visible permission to the form. (They are all hidden by default) 2. Add an Entry Point label to the view. 3. Check the box in the form definition under Entry Points 4. Flush the mid-tier cache and delete temporary internet files Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Fri, Feb 14, 2014 at 4:13 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** thanks Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Friday, February 14, 2014 3:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, February 14, 2014 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
