As a workaround until you add the task form or an active link guide to the list of entry points, there is an OOTB link. It's on Foundation > Overview Console, there is a search for tickets button on the right side. It opens a dialog with a list of ticket types, choose Task to open the task form in search mode.
There are 4 things needed to display a form in the application list. 1. The end user needs to be in a group/role that has Visible permission to the form. (They are all hidden by default) 2. Add an Entry Point label to the view. 3. Check the box in the form definition under Entry Points 4. Flush the mid-tier cache and delete temporary internet files Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Fri, Feb 14, 2014 at 4:13 PM, Cecil, Ken <kce...@hubbell.com> wrote: > ** > > thanks > > > > > > Ken. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Martinez, Marcelo A > *Sent:* Friday, February 14, 2014 3:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Add Search Task to landing Console Application List > > > > ** > > This was posted yesterday:: Should help you get there > > > > > > Subject: Re: Make Hidden or Disable some elements of the Application List > Menu > > > > These entry points are "Activelink Guides" and can be seen in Developer > Studio. Just search for names containing "entrypoint" and you'll get most > of the standard ones. The form to which the entry point leads is typically > the Primary Form for the guide. > > > > Disabling these should remove the entry point for all users. > > > > On the other hand, you could also overlay the ALG and add permissions so > that only Administrators can see them. Then, they would be invisible for > the bulk of users, but I'm not sure if that situation applies for your > organization. > > > > --Brian McCarty > > > > > > *----------* > > > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Cecil, > Ken > *Sent:* Friday, February 14, 2014 1:50 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Add Search Task to landing Console Application List > > > > ** > > We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our > team uses tasks with incidents and apparently there is no provision on the > Application List for them to search for tasks. > > > > I am assuming that the full ITSM suite has the Search Task somewhere on > the list. How do I go about adding something to the Application List that > shows on the nav on the landing console? I was able to remove "Change > Password" from the Quick Link (just removed the entry point from the form. > However, I have added an entry point for the Task form but it is not > showing on the list. (delete/flushed midtier and browser caches). > > > > How is the application list and sub-menus controlled? > > > > Thanks, > > Ken Cecil > > > > > ------------------------------ > > > ---------------------------------------------------------------------------------------------------------------------------- > > > Confidentiality Requirement: This communication, including any > attachment(s), may contain confidential information and is for the sole use > of the intended recipient(s). If you are not the intended recipient, you > are hereby notified that you have received this communication in error and > any unauthorized review, use, disclosure, dissemination, distribution or > copying of it or its contents is strictly prohibited. If you have received > this communication in error, please notify the sender immediately by > telephone or e-mail and destroy all copies of this communication and any > attachments. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
