Re: Admin tool anomaly with two monitors.
I don't remember the exact details but my coworker has noticed an issue on his left monitor and not on the middle or right monitor. This is an HP box with built in video and an additional video card and a splitter cable. I'll have to check with him to see if the left monitor is the second on the splitter. Jason On Mon, Jun 2, 2008 at 8:15 AM, Reiser, John J [EMAIL PROTECTED] wrote: ** Hello Listers, Well I sort of resolved the issue. Or at least I can if I choose to. It seems that the Admin tool does not like it when the Primary screen is to the right of the secondary. If I swap the monitors and settings so my laptop is on the left the admin toll works fine in both windows. Sadly I don't have the room to keep it configured this way and permanently swapping the primary screen seems to confuse the poor laptop when it gets undocked. ( No task bar since it is the secondary monitor.) Oh well the next desk I get may be on the other side of the cube and then I will be able to position the laptop and monitor accordingly. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Benedetto Cantatore *Sent:* Monday, June 02, 2008 10:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Admin tool anomaly with two monitors. ** John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/02/08 7:02 AM Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Admin tool anomaly with two monitors.
Wow, three monitors, nice. I only have two. Anyone out three using four or more? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, June 03, 2008 1:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ** I don't remember the exact details but my coworker has noticed an issue on his left monitor and not on the middle or right monitor. This is an HP box with built in video and an additional video card and a splitter cable. I'll have to check with him to see if the left monitor is the second on the splitter. Jason On Mon, Jun 2, 2008 at 8:15 AM, Reiser, John J [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hello Listers, Well I sort of resolved the issue. Or at least I can if I choose to. It seems that the Admin tool does not like it when the Primary screen is to the right of the secondary. If I swap the monitors and settings so my laptop is on the left the admin toll works fine in both windows. Sadly I don't have the room to keep it configured this way and permanently swapping the primary screen seems to confuse the poor laptop when it gets undocked. ( No task bar since it is the secondary monitor.) Oh well the next desk I get may be on the other side of the cube and then I will be able to position the laptop and monitor accordingly. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Benedetto Cantatore Sent: Monday, June 02, 2008 10:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ** John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] 06/02/08 7:02 AM Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close
Re: Admin tool anomaly with two monitors.
Yeah, some times we get a bit spoiled ;-). I have three monitors but one is on another PC and I use Synergy to move the mouse and KB between the two machines seamlessly. I really like this setup because I can run process intensive stuff on the secondary machine and not slow down everything I am doing. It is also good for keeping an eye on log files. I keep BareTail open with arerror.log, armonitor.log workflow.log and a tail -f of aruser.log since we have been running out of floating licenses lately. I just checked with my coworker and he has it setup so the left and right (19) are using the splitter on the additional card and the center (20 w) is using the built in video. The way he has it configured in Windows is that the numbering goes from left to right but the center is set to the primary monitor. Since the middle monitor is set to the primary we can't really tell which of the split monitors is the secondary but I am figuring it is the left since that is the one with the issue. Jason On Tue, Jun 3, 2008 at 5:52 AM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** Wow, three monitors, nice. I only have two. Anyone out three using four or more? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com *Best Product, Best People, Best Price**TM* *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Jason Miller *Sent:* Tuesday, June 03, 2008 1:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Admin tool anomaly with two monitors. ** I don't remember the exact details but my coworker has noticed an issue on his left monitor and not on the middle or right monitor. This is an HP box with built in video and an additional video card and a splitter cable. I'll have to check with him to see if the left monitor is the second on the splitter. Jason On Mon, Jun 2, 2008 at 8:15 AM, Reiser, John J [EMAIL PROTECTED] wrote: ** Hello Listers, Well I sort of resolved the issue. Or at least I can if I choose to. It seems that the Admin tool does not like it when the Primary screen is to the right of the secondary. If I swap the monitors and settings so my laptop is on the left the admin toll works fine in both windows. Sadly I don't have the room to keep it configured this way and permanently swapping the primary screen seems to confuse the poor laptop when it gets undocked. ( No task bar since it is the secondary monitor.) Oh well the next desk I get may be on the other side of the cube and then I will be able to position the laptop and monitor accordingly. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Benedetto Cantatore *Sent:* Monday, June 02, 2008 10:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Admin tool anomaly with two monitors. ** John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/02/08 7:02 AM Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Admin tool anomaly with two monitors.
Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
I have just reproduced this in the 7.1p2 Admin tool. IBM desktop with nVidia graphics. Clicking the two tabs when admin is open on the secondary monitor does nothing. Interesting. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Reiser, John J [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/02/2008 08:30 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
I've seen weirdness with some other applications as well when on the 2nd display. I think if the application works, great, but if it doesn't then you need to just move it back to primary. Personally, most applications work well enough that I don't think its that big a problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/02/08 6:30 AM Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
I have the same issue on a DELL830 On Mon, Jun 2, 2008 at 9:30 AM, Reiser, John J [EMAIL PROTECTED] wrote: Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/02/08 7:02 AM Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Admin tool anomaly with two monitors.
Hello Listers, Well I sort of resolved the issue. Or at least I can if I choose to. It seems that the Admin tool does not like it when the Primary screen is to the right of the secondary. If I swap the monitors and settings so my laptop is on the left the admin toll works fine in both windows. Sadly I don't have the room to keep it configured this way and permanently swapping the primary screen seems to confuse the poor laptop when it gets undocked. ( No task bar since it is the secondary monitor.) Oh well the next desk I get may be on the other side of the cube and then I will be able to position the laptop and monitor accordingly. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Monday, June 02, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ** John, I can appreciate that, I was going nuts with my crystal reports because it kept unexpectedly crashing till I figured out it was the fact it was on the 2nd display. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 06/02/08 7:02 AM Thanks for all of the replies. Melvin, Maybe that is the answer. The extended desktop of my laptop is driven from the video output. And Ben, It can be a problem when you think you have a corrupt piece of workflow because everything else works. Now that I know about this I keep my admin tool on the Laptop screen. Thank again, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox, Melvin E. Sent: Monday, June 02, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool anomaly with two monitors. ARS 6.3 patch 24 Admin 6.3 patch 24 Dell Optiplex GX260 I AM able to access notification and Templete on both monitors. Primary monitor is Dell Ultrasharp and secondary is an old Optiquest. Using 2 video cards vs 1 video with dual output. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Monday, June 02, 2008 9:30 AM To: arslist@ARSLIST.ORG Subject: Admin tool anomaly with two monitors. Hello Listers, ARS 6.3 Patch 014 ARS Admin tool 6.3 Patch 017 I came across a strange anomaly in the admin tool and I am not sure if it is a bug or just a HW driver issue. I have a Dell Laptop (D610) as my primary workstation with the admin tool loaded. I use a docking station to get access to a second monitor. It's also a Dell. The strangeness occurs when I move the Admin tool to the second monitor. If I have a Notify action in a filter I can not access the Messages or Templates pages for email notifications. All I have to do is slide the admin tool back to the primary monitor and I can select those pages. Of course now I have to remember to do that and not think that my filter is corrupted. I can access all of the top pages ( Basic, If Action , Else Action, etc) from either monitor. Just wondering if anyone saw this before or if it happens on other HW or versions. Thanks in advance, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
