Re: Anybody still doing Custom Development?

[toby . w . mitchell]

I have created several custom ‘modules’ that work along side of the OOB ITSM 
modules and are looking at developing a few others.

Toby Mitchell

Sent from my iPhone

> On Nov 28, 2019, at 4:34 AM, Theo Fondse  wrote:
> 
> 
> Hi Jason,
>  
> Down here in sunny South Africa, we are still actively doing custom Remedy 
> development for a large telco.
> I did the first implementation of Remedy for these guys back in 1998 on ARS 
> 4.0 which was, initially, a like-for-like functional replacement for an 
> in-house developed VB app they used to do network fault and event management.
> Since then, we have grown that system through the years to include a long 
> list of other custom apps, and have, quite frankly, lost count of how many 
> they are.
> We have also inherited a heavily customized (but labelled “OOTB”) ITSM 
> implementation that was done for a different org unit initially.
> Now we are, like at every other customer site where I have worked at for the 
> last 6 years or so, spending more of our time doing integrations with, and 
> configuring ITSM, than maintaining or enhancing existing custom modules, 
> leave alone creating new apps on Remedy.
> (Now, I felt a lump in my throat, just writing this sentence, because it is 
> sad that an era of creativity, productivity and excitement has now finally 
> gone not only in my home country, but seemingly, everywhere else too….)
>  
> I have been subscribed on and off to the list since more or less around that 
> time of doing that initial implementation for these guys.
> The ARSList has always been a most valuable resource to me through the years 
> so I’d like to thank Dan, Misi and you for keeping it up this long.
> Another big thanks to all my fellow listers who shared their thoughts, 
> experiences, tips and solutions through the years – it certainly helped at 
> least one person! J
> When the final day for the ARSList eventually rolls in, I hope that we could 
> all meet again on https://communities.bmc.com/ as that is now proving to be a 
> valuable resource too.
>  
> Having lost so many fellow Remedy people to SN, I am very pleased to hear 
> Roger’s story, but to tie in with what he said about CIO’s wanting “industry 
> standard” systems: That is true, and I wish that the industry would wake up 
> the realization to what I said in a post on BMC Communities long ago about 
> so-called industry standard “best practice” actually now becoming “average 
> practice” having no leading egde without the added customizations we do. 
> Maybe then Remedy skills will be in the demand it ought to be….   
> Good luck with the job hunting – here’s hoping that you do get another “dream 
> job” !!!  J
>  
> Happy thanksgiving to my fellow listers in the US!
>  
>  
> Best Regards,
>  
> Theo Fondse
>  
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen
> Sent: Thursday, 28 November, 2019 12:14 AM
> To: ARSList 
> Subject: Re: Anybody still doing Custom Development?
>  
> Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read 
> over the years without responding.  I wanted to say Happy Thanksgiving and 
> you are not alone in having tears in your eyes.  I mostly did Remedy 
> development in the mid to late 90’s with a brief Sojourn back into the world 
> in 2011-2016.  I miss the days when you could develop a system that operated 
> exactly as the customer wished.  I loved it.  Good luck to everyone from one 
> of the many quiet devotees
>  
> Joanne
>  
> On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList 
>  wrote:
> I just completed a project that converted a customer from Service Now to 
> Helix the main office is in the UK.. My initial role was to be the SN SME 
> since I have over four years assisting companies do implementations. I do not 
> do SN development I do requirement review with the SN developers that were 
> offshore. I assisted in reviewing what was built in SN and how the capability 
> could be converted to Remedy.
>  
> I also did DWPA development for over four months and determined this is the 
> next generation of Service Catalog that we needed when I was a BMC employee 
> until they went private.
>  
> If a customer reviews Smart IT and DWPA and understands the maturity of the 
> ITSM processes and compares it to the OOTB Service Now BMC could still be 
> successful.
>  
> Both Remedy and Service now can have custom applications built as we know the 
> question is does the CIO want a custom application or an industry standard.
>  
> My 2 cents, a Remedy devotee since 2000.
>  
> 
> -Original Message-
> From: Jason Miller 
> To: arslist@arslist.org 
> Sent: Wed, Nov 27, 2019 2:44 pm
> Subject: A

RE: Anybody still doing Custom Development?

[Burns, Carina]

Jason
Thank you (and Dan and Misi) for running this list for as long as you have.  
The school district I work for started as a custom shop back with 4.5.  A 
consultant built a help desk and inventory management system for them and  I 
came in after leaving FMC/SHL/MCI/WorldCom/EDS (ah, the era of corporate buy 
outs) following the latest merger.  I cut my chops during the MCI phase when 
they were partnered with Remedy designing ITSM.  I have posted questions to the 
list very infrequently but did a lot of lurking, squirreling away the posts I 
knew would be helpful.  In 2017, I asked for us to upgrade to ITSM, the oob 
solution, as there was no way for me as a lone admin/developer/support person 
to replicate SmartIT and DWP.  The only “custom” work I do currently is 
adjusting the remaining custom apps (textbook tracking and financial systems 
change mgt) as we migrate from release to release.

To address Peter’s comment on product management, I’ll relay my experiences 
after spending much of my time in the custom camp and only recently coming on 
with ITSM.I’m no longer a happy camper.  For the amount of money outlaid 
(it was pricey for an educational institution, the bmc partner we used was 
disappointing, not to mention the ongoing headaches), I think we may have been 
better served putting out a request for quote.  And I’ve worked with the 
product since 1995!

We went from 8.1 custom to 9.103 ITSM.  Innovation Studio was still in 
development though it was heavily promoted during demos along with SmartIT/DWP. 
 It was at this time BMC was renaming everything and combining modules/pricing 
-  so what we saw ended up not being what we bought, a bit to our surprise.  
Also because of the changes, the consultants did the install out of order not 
understanding which modules were supposed to be included.  Even with all that 
trouble and the oob glitches, I was impressed with ITSM/SmartIT/MyIT.  The 
staff much preferred SmartIT over mid-tier.

When our superintendent wanted district wide request ticketing, I thought we 
ought to leverage the SRM/DWP package we already had instead of replacing what 
we just upgraded.  More licenses and an upgrade to 19.02 later, I’m now 
hesitant to recommend Remedy again.  It all comes down to quality and 
governance, specifically with testing and documentation.   We upgraded in late 
June going to 19.02 as I  thought surely any big problems will have already 
been resolved within 4 months.  Not so much.  The stability of previous 
releases is no longer guaranteed it seems.   I’ve had cases open for things 
that should have been caught before the release was made.  Seriously, not all 
of the product catalog in ITSM will display in SmartIT?  And then support is 
telling me, “just upgrade” to 19.08 to fix it, no hotfix will be offered?   My 
impression is that support is thinly parsed out for existing products - fixes 
aren’t happening for ITSM major releases because most of the resources are 
Helix focused.  I had thought to upgrade to 19.08 over winter break.  I’ll 
instead be applying patch 001 and the hotfixes for 19.02.  It’s killing my 
productivity to be drilling down into bug issues instead of doing daily admin 
activity.  And before anyone says “Get the Helix products,” that bond money 
well is dry until 2023.

I wish Doug well on his retirement and am glad that if BMC takes a wrong turn, 
he’ll have some distance.   Thank you to all the other listers too for their 
contributions over the years!

Carina
From: ARSList  On Behalf Of Adams, Peter
Sent: Wednesday, November 27, 2019 3:39 PM
To: ARSList 
Subject: Re: Anybody still doing Custom Development?

Let me comment on this from a BMC product management perspective, as I’ve seen 
a lot of speculation around the BMC strategy in this area.

-  With digital transformation initiatives going on in many 
organizations, there is a continued demand in the market for “build” 
capabilities. Software solutions & service created as part of these digital 
transformation initiative need to be innovative and differentiating by nature, 
and that can often not solely be covered by “out of the box” capabilities. 
Clearly, there are various options how to do this “build” (from “no code” to 
“pro code”), but for me it’s clear that “builders” continue to be in demand.
-  If you started to build a new solution from scratch, BMC has a 
world-class rapid development environment in the cloud with BMC Helix Platform 
(Innovation Suite). We continue to see customers and partners build very 
interesting new solutions on this platform at a very high speed. If you haven’t 
looked at this offering, I definitely recommend to check out 
https://developers.bmc.com/. The latest version of BMC Helix Platform cannot 
just integrate with existing AR System based solutions via API, but you can 
also define AR System forms as external 
records<https://docs.bmc.com/docs/helixplatform/creating-external-record-definitions-87

Re: Anybody still doing Custom Development?

[tbootsma]

Regarding OOB (Out Of the Box) ARSystem applications vs. custom built
applications,  my general advice is that if your business requires the
flexibility and power of ARSystem to competitively and strategically
differentiate yourself from your competitors (and the custom built
applications and/or features allow you to do that in a cost effective
manner), then build away.  If not , then OOB will probably work. 


There are also cases that customers 'demand' features as part of
contractual compliancy.  In this case, the ability to update OOB
application code in ARSystem is very powerful.   This is a huge
advantage in BMC's solution, IMHO.   

Long live ARSystem!  :-) 

Terry 


On 2019-11-27 14:43, Jason Miller wrote:

Hello my Lister family! As the list comes to a close in the near future I figured I would send my final post (in a non List admin role). I have two intentions with this post... One to have a final discussion regarding development on the AR System platform and 2) looking to find work doing AR System development or any Remedy work for that matter. 

1) 
It has been years since our beloved List buzzed with posts from people sharing what they are building, how they are creatively enhancing ITSM (or building their own). We all experienced the transition from "we can build whatever the business needs on Remedy" to "we want ITSM out of the box." BMC stopped promoting Remedy as a platform to build your own solutions on years ago (actually, did they ever or was that left over from Remedy Corp?). Understandably many organizations had the desire to move to a packaged product that was supported and maintained by a vendor. I can't fault them. 

But I miss the creativity, the ingenuity, the excitement, and the reward of creating solutions (both ITSM related not ITSM related). Does this still exist anywhere? 

Even though I left my original Remedy home (Sharp HealthCare) a few years ago to relocate in Austin, the writing was on the wall there as well. I spent my last few years there building a lightweight ITSM suite from the ground up (because OOTB ITSM was too rigid and burdensome for that organization). However they are just about to go-live with Ivanti Service Manager, out of the box, no "customization". We had a history of building all kinds of business solutions, some not even IT related. Those will all go away when they retire their Remedy environment. Another Remedy shop where creativity and rapid development was king... gone. 

More recently at my current job, I built a filter a few weeks ago. It was a documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a huge smile on my face. I was once again in my happy place, for those 5 minutes at least. It reminded me of the hours I spent a few years ago cranking out forms and workflow. 

Is anybody out there willing to share if they still use Remedy as a development platform? Is Remedy as a development platform really dead? 

While I would love for us to have a open conversation about what organizations are still doing Remedy development, I also understand there are confidentially concerns for some. Please feel free to email me directly if you wish (jason.mil...@gmail.com). 

2) 
The contract I have been working under is quickly coming to an end and it is looking like I will need to find a new source of income. I would love to find out, not only are organizations still performing Remedy development, but even better if there are any with an opening for a Remedy Developer in Austin, TX or Remote. 

There is a ton of tech around me (the area has been called "Silicon Hills [1]"), I know some of the companies in the area used Remedy at one point, but it appears completely dead here in Austin for Remedy work. Did BMC (heck, they even have an office here) really lose all of these customers to the competition? 

Hopefully this will catch somebody's attention in my area that is still using Remedy and we can connect. To clarify, while I love doing Remedy development (it would be my dream job), I have nothing against ITSM and am very capable and content working with the suite (it is my current job). 

Hopefully this post will spark one last (or a few) good conversation on the ARSlist. 

*  Putting on my ARSlist Admin hat (or whatever my title is)   * 

Dan, Misi and myself have been discussing the List's final days (ok, think what you will, but my eye just watered up after typing that). Due to some circumstances the list may live on a bit longer than was originally stated. So until the plug is pulled... Post away! Once the List no longer accepts posts/replies the archives will still be available. 

Happy Thanksgiving to my Remedy family in the US! And have a great rest of the week to my Remedy family elsewhere! 


Jason



Links:
--
[1] https://en.wikipedia.org/wiki/Silicon_Hills-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Anybody still doing Custom Development?

[Theo Fondse]

Hi Jason, 

 

Down here in sunny South Africa, we are still actively doing custom Remedy 
development for a large telco.

I did the first implementation of Remedy for these guys back in 1998 on ARS 4.0 
which was, initially, a like-for-like functional replacement for an in-house 
developed VB app they used to do network fault and event management.

Since then, we have grown that system through the years to include a long list 
of other custom apps, and have, quite frankly, lost count of how many they are. 

We have also inherited a heavily customized (but labelled “OOTB”) ITSM 
implementation that was done for a different org unit initially.

Now we are, like at every other customer site where I have worked at for the 
last 6 years or so, spending more of our time doing integrations with, and 
configuring ITSM, than maintaining or enhancing existing custom modules, leave 
alone creating new apps on Remedy.

(Now, I felt a lump in my throat, just writing this sentence, because it is sad 
that an era of creativity, productivity and excitement has now finally gone not 
only in my home country, but seemingly, everywhere else too….)

 

I have been subscribed on and off to the list since more or less around that 
time of doing that initial implementation for these guys. 

The ARSList has always been a most valuable resource to me through the years so 
I’d like to thank Dan, Misi and you for keeping it up this long. 

Another big thanks to all my fellow listers who shared their thoughts, 
experiences, tips and solutions through the years – it certainly helped at 
least one person! :)

When the final day for the ARSList eventually rolls in, I hope that we could 
all meet again on https://communities.bmc.com/ as that is now proving to be a 
valuable resource too. 

 

Having lost so many fellow Remedy people to SN, I am very pleased to hear 
Roger’s story, but to tie in with what he said about CIO’s wanting “industry 
standard” systems: That is true, and I wish that the industry would wake up the 
realization to what I said in a post on BMC Communities long ago about 
so-called industry standard “best practice” actually now becoming “average 
practice” having no leading egde without the added customizations we do. Maybe 
then Remedy skills will be in the demand it ought to be….   

Good luck with the job hunting – here’s hoping that you do get another “dream 
job” !!!  :)

 

Happy thanksgiving to my fellow listers in the US!

 

 

Best Regards,

 

Theo Fondse

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen
Sent: Thursday, 28 November, 2019 12:14 AM
To: ARSList 
Subject: Re: Anybody still doing Custom Development?

 

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read 
over the years without responding.  I wanted to say Happy Thanksgiving and you 
are not alone in having tears in your eyes.  I mostly did Remedy development in 
the mid to late 90’s with a brief Sojourn back into the world in 2011-2016.  I 
miss the days when you could develop a system that operated exactly as the 
customer wished.  I loved it.  Good luck to everyone from one of the many quiet 
devotees

 

Joanne

 

On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList mailto:arslist@arslist.org> > wrote:

I just completed a project that converted a customer from Service Now to Helix 
the main office is in the UK.. My initial role was to be the SN SME since I 
have over four years assisting companies do implementations. I do not do SN 
development I do requirement review with the SN developers that were offshore. 
I assisted in reviewing what was built in SN and how the capability could be 
converted to Remedy.

 

I also did DWPA development for over four months and determined this is the 
next generation of Service Catalog that we needed when I was a BMC employee 
until they went private.

 

If a customer reviews Smart IT and DWPA and understands the maturity of the 
ITSM processes and compares it to the OOTB Service Now BMC could still be 
successful.

 

Both Remedy and Service now can have custom applications built as we know the 
question is does the CIO want a custom application or an industry standard.

 

My 2 cents, a Remedy devotee since 2000.

 

-Original Message-
From: Jason Miller mailto:jason.mil...@gmail.com> >
To: arslist@arslist.org <mailto:arslist@arslist.org>  mailto:arslist@arslist.org> >
Sent: Wed, Nov 27, 2019 2:44 pm
Subject: Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter. 

 

1)

It has been years since our beloved List buzzed with posts from people sharing 
what they are building,

Re: Anybody still doing Custom Development?

[Joanne Janssen]

Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve
Read over the years without responding.  I wanted to say Happy Thanksgiving
and you are not alone in having tears in your eyes.  I mostly did Remedy
development in the mid to late 90’s with a brief Sojourn back into the
world in 2011-2016.  I miss the days when you could develop a system that
operated exactly as the customer wished.  I loved it.  Good luck to
everyone from one of the many quiet devotees

Joanne

On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList <
arslist@arslist.org> wrote:

> I just completed a project that converted a customer from Service Now to
> Helix the main office is in the UK.. My initial role was to be the SN SME
> since I have over four years assisting companies do implementations. I do
> not do SN development I do requirement review with the SN developers that
> were offshore. I assisted in reviewing what was built in SN and how the
> capability could be converted to Remedy.
>
> I also did DWPA development for over four months and determined this is
> the next generation of Service Catalog that we needed when I was a BMC
> employee until they went private.
>
> If a customer reviews Smart IT and DWPA and understands the maturity of
> the ITSM processes and compares it to the OOTB Service Now BMC could still
> be successful.
>
> Both Remedy and Service now can have custom applications built as we know
> the question is does the CIO want a custom application or an industry
> standard.
>
> My 2 cents, a Remedy devotee since 2000.
>
>
> -Original Message-
> From: Jason Miller 
> To: arslist@arslist.org 
> Sent: Wed, Nov 27, 2019 2:44 pm
> Subject: Anybody still doing Custom Development?
>
> Hello my Lister family! As the list comes to a close in the near future I
> figured I would send my final post (in a non List admin role). I have two
> intentions with this post... One to have a final discussion regarding
> development on the AR System platform and 2) looking to find work doing AR
> System development or any Remedy work for that matter.
>
> 1)
> It has been years since our beloved List buzzed with posts from people
> sharing what they are building, how they are creatively enhancing ITSM (or
> building their own). We all experienced the transition from "we can build
> whatever the business needs on Remedy" to "we want ITSM out of the box."
> BMC stopped promoting Remedy as a platform to build your own solutions on
> years ago (actually, did they ever or was that left over from Remedy
> Corp?). Understandably many organizations had the desire to move to a
> packaged product that was supported and maintained by a vendor. I can't
> fault them.
>
> But I miss the creativity, the ingenuity, the excitement, and the reward
> of creating solutions (both ITSM related not ITSM related). Does this still
> exist anywhere?
>
> Even though I left my original Remedy home (Sharp HealthCare) a few years
> ago to relocate in Austin, the writing was on the wall there as well. I
> spent my last few years there building a lightweight ITSM suite from the
> ground up (because OOTB ITSM was too rigid and burdensome for that
> organization). However they are just about to go-live with Ivanti Service
> Manager, out of the box, no "customization". We had a history of building
> all kinds of business solutions, some not even IT related. Those will all
> go away when they retire their Remedy environment. Another Remedy shop
> where creativity and rapid development was king... gone.
>
> More recently at my current job, I built a filter a few weeks ago. It was
> a documented fix in a KA for an ITSM issue. Just being in Dev Studio again
> put a huge smile on my face. I was once again in my happy place, for those
> 5 minutes at least. It reminded me of the hours I spent a few years ago
> cranking out forms and workflow.
>
> Is anybody out there willing to share if they still use Remedy as a
> development platform? Is Remedy as a development platform really dead?
>
> While I would love for us to have a open conversation about what
> organizations are still doing Remedy development, I also understand there
> are confidentially concerns for some. Please feel free to email me directly
> if you wish (jason.mil...@gmail.com).
>
> 2)
> The contract I have been working under is quickly coming to an end and it
> is looking like I will need to find a new source of income. I would love to
> find out, not only are organizations still performing Remedy development,
> but even better if there are any with an opening for a Remedy Developer in
> Austin, TX or Remote.
>
> There is a ton of tech around me (the area has been called "Silicon Hills
> <https://

Re: Anybody still doing Custom Development?

[Adams, Peter]

Let me comment on this from a BMC product management perspective, as I’ve seen 
a lot of speculation around the BMC strategy in this area.


  *   With digital transformation initiatives going on in many organizations, 
there is a continued demand in the market for “build” capabilities. Software 
solutions & service created as part of these digital transformation initiative 
need to be innovative and differentiating by nature, and that can often not 
solely be covered by “out of the box” capabilities. Clearly, there are various 
options how to do this “build” (from “no code” to “pro code”), but for me it’s 
clear that “builders” continue to be in demand.
  *   If you started to build a new solution from scratch, BMC has a 
world-class rapid development environment in the cloud with BMC Helix Platform 
(Innovation Suite). We continue to see customers and partners build very 
interesting new solutions on this platform at a very high speed. If you haven’t 
looked at this offering, I definitely recommend to check out 
https://developers.bmc.com/. The latest version of BMC Helix Platform cannot 
just integrate with existing AR System based solutions via API, but you can 
also define AR System forms as external 
records<https://docs.bmc.com/docs/helixplatform/creating-external-record-definitions-870730346.html?src=search>,
 so that you easily build innovation on top of your existing AR System 
investment.
  *   We continue to a significant portion of our ITSM customer base being 
interested in tailoring or extending our ITSM solution, even though we continue 
to deliver the industry’s most robust ootb ITSM functionality (see recent 
Gartner ITSM Critical Capabilities report). It’s a result of the fact that we 
are supporting some of the largest, most complex and most demanding companies 
and government organizations in the world.   Therefore we continue to consider 
this development / tailoring capability in our ITSM solution as very important. 
We also have a number of customer who have invested quite significantly in 
custom solutions built on AR System, and we plan to continue to serve them, 
because a transition to a BMC Helix Platform based solution may take a while. 
Therefore we do plan to continue to enhance our platform capabilities in the 
development area as well.
  *   We have invested in the past in enhancements to AR System’s DevStudio. 
Not in every release at the same level – sometimes the focus had shifted on to 
other investment areas, such as operations/administration of the platform – but 
there are a number of new capabilities in DevStudio, such as the new option to 
call 3rd-party REST API or the integration of DevStudio with RSSO. And in fact, 
we do plan to further invest here in the near future. Unfortunately I cannot 
share details about the future outside of roadmap briefing. But I can certainly 
say that the AR System platform, incl. it’s development capabilities, is 
certainly still very relevant for BMC and that it continues to see investment.

Hope that helps,

Peter Adams


From: ARSList  on behalf of Jason Miller 

Reply-To: ARSList 
Date: Wednesday, November 27, 2019 at 11:44 AM
To: "arslist@arslist.org" 
Subject: [EXTERNAL] Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.

1)
It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively enhancing ITSM (or building 
their own). We all experienced the transition from "we can build whatever the 
business needs on Remedy" to "we want ITSM out of the box." BMC stopped 
promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.

But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?

Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another 

RE: Anybody still doing Custom Development?

[Stan Feinstein]

Hi Jason,

 

Yes, here at Project Remedies, we do custom development.  Our focus has been 
building our ActionProgram Manager Plus, which is a process and life-cycle 
management system.  It uses processes to generate project and cost plans, 
tracks resources, and costs.  It’s tightly integrated with the ITSM suite.  

 

We are still a strong believer in the AR System as a development environment.  
And I wish the ARSList would continue to be available.

 

The day before Thanksgiving, we have a lot to be thankful for.  Including 
everyone in the Remedy community all these years.

 

Happy Thanksgiving.

 

Stan

w. 310-230-1722

c. 310-428-5748.

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: Wednesday, November 27, 2019 11:43 AM
To: arslist@arslist.org
Subject: Anybody still doing Custom Development?

 

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.

 

1)

It has been years since our beloved List buzzed with posts from people sharing 
what they are building, how they are creatively enhancing ITSM (or building 
their own). We all experienced the transition from "we can build whatever the 
business needs on Remedy" to "we want ITSM out of the box." BMC stopped 
promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.

 

But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?

 

Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development was 
king... gone.

 

More recently at my current job, I built a filter a few weeks ago. It was a 
documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a 
huge smile on my face. I was once again in my happy place, for those 5 minutes 
at least. It reminded me of the hours I spent a few years ago cranking out 
forms and workflow.

 

Is anybody out there willing to share if they still use Remedy as a development 
platform? Is Remedy as a development platform really dead?

 

While I would love for us to have a open conversation about what organizations 
are still doing Remedy development, I also understand there are confidentially 
concerns for some. Please feel free to email me directly if you wish 
(jason.mil...@gmail.com <mailto:jason.mil...@gmail.com> ).

 

2)

The contract I have been working under is quickly coming to an end and it is 
looking like I will need to find a new source of income. I would love to find 
out, not only are organizations still performing Remedy development, but even 
better if there are any with an opening for a Remedy Developer in Austin, TX or 
Remote.

 

There is a ton of tech around me (the area has been called "Silicon Hills 
<https://en.wikipedia.org/wiki/Silicon_Hills> "), I know some of the companies 
in the area used Remedy at one point, but it appears completely dead here in 
Austin for Remedy work. Did BMC (heck, they even have an office here) really 
lose all of these customers to the competition?

 

Hopefully this will catch somebody's attention in my area that is still using 
Remedy and we can connect. To clarify, while I love doing Remedy development 
(it would be my dream job), I have nothing against ITSM and am very capable and 
content working with the suite (it is my current job).

 

Hopefully this post will spark one last (or a few) good conversation on the 
ARSlist.

 

*  Putting on my ARSlist Admin hat (or whatever my title is)   * 

 

Dan, Misi and myself have been discussing the List's final days (ok, think what 
you will, but my eye just watered up after typing that). Due to some 
circumstances the list may live on a bit longer than was originally stated. So 
until the plug is pulled... Post away! Once the List no longer accepts 
posts/replies the archives will still be available.

 

Happy Thanksgi

Re: Anybody still doing Custom Development?

[Roger Justice via ARSList]

I just completed a project that converted a customer from Service Now to Helix 
the main office is in the UK.. My initial role was to be the SN SME since I 
have over four years assisting companies do implementations. I do not do SN 
development I do requirement review with the SN developers that were offshore. 
I assisted in reviewing what was built in SN and how the capability could be 
converted to Remedy.
I also did DWPA development for over four months and determined this is the 
next generation of Service Catalog that we needed when I was a BMC employee 
until they went private.
If a customer reviews Smart IT and DWPA and understands the maturity of the 
ITSM processes and compares it to the OOTB Service Now BMC could still be 
successful.
Both Remedy and Service now can have custom applications built as we know the 
question is does the CIO want a custom application or an industry standard.
My 2 cents, a Remedy devotee since 2000.

-Original Message-
From: Jason Miller 
To: arslist@arslist.org 
Sent: Wed, Nov 27, 2019 2:44 pm
Subject: Anybody still doing Custom Development?

Hello my Lister family! As the list comes to a close in the near future I 
figured I would send my final post (in a non List admin role). I have two 
intentions with this post... One to have a final discussion regarding 
development on the AR System platform and 2) looking to find work doing AR 
System development or any Remedy work for that matter.
1)It has been years since our beloved List buzzed with posts from people 
sharing what they are building, how they are creatively enhancing ITSM (or 
building their own). We all experienced the transition from "we can build 
whatever the business needs on Remedy" to "we want ITSM out of the box." BMC 
stopped promoting Remedy as a platform to build your own solutions on years ago 
(actually, did they ever or was that left over from Remedy Corp?). 
Understandably many organizations had the desire to move to a packaged product 
that was supported and maintained by a vendor. I can't fault them.
But I miss the creativity, the ingenuity, the excitement, and the reward of 
creating solutions (both ITSM related not ITSM related). Does this still exist 
anywhere?
Even though I left my original Remedy home (Sharp HealthCare) a few years ago 
to relocate in Austin, the writing was on the wall there as well. I spent my 
last few years there building a lightweight ITSM suite from the ground up 
(because OOTB ITSM was too rigid and burdensome for that organization). However 
they are just about to go-live with Ivanti Service Manager, out of the box, no 
"customization". We had a history of building all kinds of business solutions, 
some not even IT related. Those will all go away when they retire their Remedy 
environment. Another Remedy shop where creativity and rapid development was 
king... gone.
More recently at my current job, I built a filter a few weeks ago. It was a 
documented fix in a KA for an ITSM issue. Just being in Dev Studio again put a 
huge smile on my face. I was once again in my happy place, for those 5 minutes 
at least. It reminded me of the hours I spent a few years ago cranking out 
forms and workflow.
Is anybody out there willing to share if they still use Remedy as a development 
platform? Is Remedy as a development platform really dead?
While I would love for us to have a open conversation about what organizations 
are still doing Remedy development, I also understand there are confidentially 
concerns for some. Please feel free to email me directly if you wish 
(jason.mil...@gmail.com).
2)The contract I have been working under is quickly coming to an end and it is 
looking like I will need to find a new source of income. I would love to find 
out, not only are organizations still performing Remedy development, but even 
better if there are any with an opening for a Remedy Developer in Austin, TX or 
Remote.
There is a ton of tech around me (the area has been called "Silicon Hills"), I 
know some of the companies in the area used Remedy at one point, but it appears 
completely dead here in Austin for Remedy work. Did BMC (heck, they even have 
an office here)really lose all of these customers to the competition?
Hopefully this will catch somebody's attention in my area that is still using 
Remedy and we can connect. To clarify, while I love doing Remedy development 
(it would be my dream job), I have nothing against ITSM and am very capable and 
content working with the suite (it is my current job).
Hopefully this post will spark one last (or a few) good conversation on the 
ARSlist.
*  Putting on my ARSlist Admin hat (or whatever my title is)  *
Dan, Misi and myself have been discussing the List's final days (ok, think what 
you will, but my eye just watered up after typing that). Due to some 
circumstances the list may live on a bit longer than was originally stated. So 
until the plug is pulled... Post away

Anybody still doing Custom Development?

[Jason Miller]

Hello my Lister family! As the list comes to a close in the near future I
figured I would send my final post (in a non List admin role). I have two
intentions with this post... One to have a final discussion regarding
development on the AR System platform and 2) looking to find work doing AR
System development or any Remedy work for that matter.

1)
It has been years since our beloved List buzzed with posts from people
sharing what they are building, how they are creatively enhancing ITSM (or
building their own). We all experienced the transition from "we can build
whatever the business needs on Remedy" to "we want ITSM out of the box."
BMC stopped promoting Remedy as a platform to build your own solutions on
years ago (actually, did they ever or was that left over from Remedy
Corp?). Understandably many organizations had the desire to move to a
packaged product that was supported and maintained by a vendor. I can't
fault them.

But I miss the creativity, the ingenuity, the excitement, and the reward of
creating solutions (both ITSM related not ITSM related). Does this still
exist anywhere?

Even though I left my original Remedy home (Sharp HealthCare) a few years
ago to relocate in Austin, the writing was on the wall there as well. I
spent my last few years there building a lightweight ITSM suite from the
ground up (because OOTB ITSM was too rigid and burdensome for that
organization). However they are just about to go-live with Ivanti Service
Manager, out of the box, no "customization". We had a history of building
all kinds of business solutions, some not even IT related. Those will all
go away when they retire their Remedy environment. Another Remedy shop
where creativity and rapid development was king... gone.

More recently at my current job, I built a filter a few weeks ago. It was a
documented fix in a KA for an ITSM issue. Just being in Dev Studio again
put a huge smile on my face. I was once again in my happy place, for those
5 minutes at least. It reminded me of the hours I spent a few years ago
cranking out forms and workflow.

Is anybody out there willing to share if they still use Remedy as a
development platform? Is Remedy as a development platform really dead?

While I would love for us to have a open conversation about what
organizations are still doing Remedy development, I also understand there
are confidentially concerns for some. Please feel free to email me directly
if you wish (jason.mil...@gmail.com).

2)
The contract I have been working under is quickly coming to an end and it
is looking like I will need to find a new source of income. I would love to
find out, not only are organizations still performing Remedy development,
but even better if there are any with an opening for a Remedy Developer in
Austin, TX or Remote.

There is a ton of tech around me (the area has been called "Silicon Hills
"), I know some of the
companies in the area used Remedy at one point, but it appears completely
dead here in Austin for Remedy work. Did BMC (heck, they even have an
office here) really lose all of these customers to the competition?

Hopefully this will catch somebody's attention in my area that is still
using Remedy and we can connect. To clarify, while I love doing Remedy
development (it would be my dream job), I have nothing against ITSM and am
very capable and content working with the suite (it is my current job).

Hopefully this post will spark one last (or a few) good conversation on the
ARSlist.

*  Putting on my ARSlist Admin hat (or whatever my title is)   *

Dan, Misi and myself have been discussing the List's final days (ok, think
what you will, but my eye just watered up after typing that). Due to some
circumstances the list may live on a bit longer than was originally stated.
So until the plug is pulled... Post away! Once the List no longer accepts
posts/replies the archives will still be available.

Happy Thanksgiving to my Remedy family in the US! And have a great rest of
the week to my Remedy family elsewhere!

Jason
-- 
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https://mailman.rrr.se/cgi/listinfo/arslist