Apologies -- Need Help with Licensing
Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Apologies -- Need Help with Licensing
> I see now that what I think were AR User licenses are now called "BMC Remedy > Suite" licenses. Is that correct? Not really. BMC has packaged licenses and applications together into what are called "Solution Packs". This is a bundling option and doesn't actually affect the technical operation of licensing in AR System or applications. The ITSM Suite Solution Pack has an option whereby all the licenses you'll need are bundled into one license purchase instead of offering each type of license "a la carte". A tiered pricing model has also been introduced with Solution Packs, as well as a site license concept for server and applications. You should contact your BMC sales representative for more information on moving to the Solution Pack model for purchase of new licenses and maintenance of your existing licenses. They will be able to look at your particular situation and make a more complete recommendation than I could on a public forum. But that aside, the basic technical model for licensing has not changed. > Also, I see now that there's "BMC Remedy Specialist" license. What's the > purpose of that type of license and what does it get you? The Specialist license option does not include ITSM application user licenses. It is primarily provided as a license bundle for use by administrative users or for users who do not need to access any ITSM applications. In "legacy" terms, it would be most closely thought of as the AR System user license. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT [norm.kai...@eglin.af.mil] Sent: Tuesday, July 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Apologies -- Need Help with Licensing
Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Apologies -- Need Help with Licensing
Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician needed an ARS license (fixed or floating) and an application license (fixed or floating). Now I'm told that there is no such thing as an ARS user fixed/floating license, per se. I'm told that the ARS user license license is BUNDLED along with the application license. So for example, if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS user licenses and 400 Service Desk licenses. Thoughts? Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, July 14, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Apologies -- Need Help with Licensing
Does it cost extra to get those ARS User licenses with your Service Desk licenses? If so then that doesn't see fair for any companies who may have purchased AR and customized their apps and then later purchased the ITSM applications to replace or add to their Remdey applications. There could be cases where you just need application licenses and not AR user licenses. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician needed an ARS license (fixed or floating) and an application license (fixed or floating). Now I'm told that there is no such thing as an ARS user fixed/floating license, per se. I'm told that the ARS user license license is BUNDLED along with the application license. So for example, if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS user licenses and 400 Service Desk licenses. Thoughts? Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, July 14, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail.
Re: Apologies -- Need Help with Licensing
Be careful. There's the bundling/marketing/selling model - and then there's the technical licensing within AR System. What changed is the bundling/marketing/selling model. Think of it like how you now buy packages for new cars. In the past, you'd buy the car - and then buy the floor mats, mud guards, door molding, brush guard, etc. But the car industry started bundling all that together into "packages" that you buy (e.g. the "off road package"). BMC has done the same thing. When you buy the options within the solution pack, you get the bundle of licenses together in one purchase. So there still are floor mats, mud guards, door moldings, brush guards, etc - but the way you buy them is through the package. In AR System terms, there are still AR System user fixed/floating licenses and application user licenses - but now you buy them together as one unit... e.g. the Remedy Change Management user bundle in the Solution Pack comes with both an AR System user license and a Change Management user license. > if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS > user licenses and 400 Service Desk licenses. Not effectively - actually. Your bundle purchase would get 400 AR System user licenses and 400 Service Desk user licenses. When entering the info into the Admin Console for AR System, you'd enter both. You still technically need both to enable the proper operation of Service Desk users. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician needed an ARS license (fixed or floating) and an application license (fixed or floating). Now I'm told that there is no such thing as an ARS user fixed/floating license, per se. I'm told that the ARS user license license is BUNDLED along with the application license. So for example, if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS user licenses and 400 Service Desk licenses. Thoughts? Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, July 14, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model ch
Re: Apologies -- Need Help with Licensing
Migration rules from the "legacy" selling model to the "solution pack" model are in place to address those kind of situations. The new bundled price isn't just the AR System User + Application User license added together - it's a new blended and tiered model. A BMC sales representative will have further information for any customer's specific situation. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Tuesday, July 14, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Does it cost extra to get those ARS User licenses with your Service Desk licenses? If so then that doesn't see fair for any companies who may have purchased AR and customized their apps and then later purchased the ITSM applications to replace or add to their Remdey applications. There could be cases where you just need application licenses and not AR user licenses. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician needed an ARS license (fixed or floating) and an application license (fixed or floating). Now I'm told that there is no such thing as an ARS user fixed/floating license, per se. I'm told that the ARS user license license is BUNDLED along with the application license. So for example, if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS user licenses and 400 Service Desk licenses. Thoughts? Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, July 14, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in ad
