Re: Archiving for incidents in Remedy
HI If you need to archive the incident tickets you can use Remedy DSO that is Distributed Server Option. with this you can have a server which is dedicated to only archving purpose and there are trnsfer modes through which you can archive the incidents from the HPD:Help Desk form to another form on another server. Please go through th PDF On DSO it will be helpful for you. Thanks Regards Shantanu Ballal Vyomlabs pvt.ltd Pune India ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi Amanullah, In case you have DSO license, you can design DSO to push a record to main form. However you will have to manipulate the data coming from C450 and C451 because these don't have corresponding field in the original form. Or simply using a direct SQL to insert in the original form. Best Regards, Uday Joshi From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: Saturday, April 17, 2010 22:30 To: arslist@ARSLIST.ORG Cc: Uday Joshi (WT01 - Retail, CPG, Transportation Government) Subject: RE: Archiving for incidents in Remedy Hi there, I have successfully archived the incidents. Now if users want to retrieve those incidents which are already archived. What is process or which options I have to select? Thanks in advance Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Uday Joshi Sent: Monday, March 01, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amanullah, Please refer to Form and Application Objects guide. It has appendix explaining archiving process. The overall archiving process need to be thought with a due consideration to business requirement/expectation. Best Regards, Uday Joshi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, March 01, 2010 11:17 To: arslist@ARSLIST.ORG Subject: Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com Click here https://www.mailcontrol.com/sr/stOj05VJmUXTndxI!oX7UuzsNXr4lLvt6mmIhK4V GugRmo7z8akr4JtlsfOfrGVlVxKZIFayS2dvYd5fHr7iGA== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi there, I have successfully archived the incidents. Now if users want to retrieve those incidents which are already archived. What is process or which options I have to select? Thanks in advance Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Uday Joshi Sent: Monday, March 01, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amanullah, Please refer to Form and Application Objects guide. It has appendix explaining archiving process. The overall archiving process need to be thought with a due consideration to business requirement/expectation. Best Regards, Uday Joshi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, March 01, 2010 11:17 To: arslist@ARSLIST.ORG Subject: Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com Click herehttps://www.mailcontrol.com/sr/stOj05VJmUXTndxI!oX7UuzsNXr4lLvt6mmIhK4VGugRmo7z8akr4JtlsfOfrGVlVxKZIFayS2dvYd5fHr7iGA== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi Brosow, Can you please give me more information about archiving. Thanks Regards Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brosow, Torsten Sent: Friday, March 05, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving for incidents in Remedy ** Hi Amunullah, ITSM requires a much more smarter solution as BMC offers for OOTB archiving. I set up a database driven solution to archive ITSM 7.x and 7.5 considering the data and permission model. If you need more information pls let me know. Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Level 32, 101 Miller Street North Sydney NSW 2060 Mobile: +61 (0) 450 605 836 | Email: tbro...@columnit.commailto:tbro...@columnit.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, 1 March 2010 16:47 To: arslist@ARSLIST.ORG Subject: [ARSLIST] Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Click herehttps://www.mailcontrol.com/sr/tL5Y+scHukHTndxI!oX7UvTYI8Dvcdp0IsallAe64BUzazUhpvXz5HZtQ14GMXlJD43poH8w84ZaXEW7R1X!lw== to report this email as spam. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi Amunullah, ITSM requires a much more smarter solution as BMC offers for OOTB archiving. I set up a database driven solution to archive ITSM 7.x and 7.5 considering the data and permission model. If you need more information pls let me know. Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Level 32, 101 Miller Street North Sydney NSW 2060 Mobile: +61 (0) 450 605 836 | Email: tbro...@columnit.com mailto:tbro...@columnit.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, 1 March 2010 16:47 To: arslist@ARSLIST.ORG Subject: [ARSLIST] Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
