Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).  He then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.  As soon as the server came back up, however, the email engine
stopped working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Grooms, Frederick W
Is there anything in the Email Log file on the server? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).  He then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.  As soon as the server came back up, however, the email engine
stopped working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm

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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Tanner, Doug
I have seen this type of thing before and there were error messages
about bad fields on the AR System Email forms
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).  He then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.  As soon as the server came back up, however, the email engine
stopped working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine.  
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.

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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Yes...I'm getting something similar...something about a required field
not being set.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Thursday, July 10, 2008 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

I have seen this type of thing before and there were error messages
about bad fields on the AR System Email forms
Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).  He then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.  As soon as the server came back up, however, the email engine
stopped working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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DISCLAIMER Important! This message is intended for the above named
person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
intended recipient of this e-mail and have received it in error, please
immediately notify the sender by return email and then delete it from
your mailbox. This message may be protected by the attorney-client
privilege and/or work product doctrine.  Accessing, copying,
disseminating or re-using any of the information contained in this
e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for
the presence of viruses, as the sender accepts no liability for any
damage caused by any virus transmitted by this email.  Thank you.



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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Ben Chernys
Did you turn on email logging?  There's a batch file you use to start the
email engine with debug logging.  I forgot if it requires a small edit or
not but it's tiny and I remember that the whole thing is well documented in
the email engine install/config document.  Once you're looking at logs you
should be able to figure out what's causing it and fix it or work around it.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 10, 2008 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

I have seen this type of thing before and there were error messages about
bad fields on the AR System Email forms Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email support
forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17).  He
then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he complied.
As soon as the server came back up, however, the email engine stopped
working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy server
of a site I support cannot find its AR System Email Messages form!

The system has about 12 filters that each generate a notification based on
ticket status changes.  What's weird isn't that the notifications aren't
going out-it's that the notifications never get created in the Messages
form.  It's like the filters generating the notifications are just skipping
the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended
recipient of this e-mail and have received it in error, please immediately
notify the sender by return email and then delete it from your mailbox. This
message may be protected by the attorney-client privilege and/or work
product doctrine.  Accessing, copying, disseminating or re-using any of the
information contained in this e-mail by anyone other than the intended
recipient is strictly prohibited. Finally, you should check this email and
any attachments for the presence of viruses, as the sender accepts no
liability for any damage caused by any virus transmitted by this email.
Thank you.



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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Kaiser Norm E CIV USAF 96 CS/SCCE
Anybody remember the name of that batch file? There also used to be a
file that allowed you to run the email engine from the command prompt
rather than as a service.  Been so long since I've had to extensively
troubleshoot an email engine problem that my memory fails me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent: Thursday, July 10, 2008 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

Did you turn on email logging?  There's a batch file you use to start
the
email engine with debug logging.  I forgot if it requires a small edit
or
not but it's tiny and I remember that the whole thing is well documented
in
the email engine install/config document.  Once you're looking at logs
you
should be able to figure out what's causing it and fix it or work around
it.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 10, 2008 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

I have seen this type of thing before and there were error messages
about
bad fields on the AR System Email forms Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support
forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17).
He
then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.
As soon as the server came back up, however, the email engine stopped
working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server
of a site I support cannot find its AR System Email Messages form!

The system has about 12 filters that each generate a notification based
on
ticket status changes.  What's weird isn't that the notifications aren't
going out-it's that the notifications never get created in the Messages
form.  It's like the filters generating the notifications are just
skipping
the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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DISCLAIMER Important! This message is intended for the above named
person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended
recipient of this e-mail and have received it in error, please
immediately
notify the sender by return email and then delete it from your mailbox.
This
message may be protected by the attorney-client privilege and/or work
product doctrine.  Accessing, copying, disseminating or re-using any of
the
information contained in this e-mail by anyone other than the intended
recipient is strictly prohibited. Finally, you should check this email
and
any attachments for the presence of viruses, as the sender accepts no
liability for any damage caused by any virus transmitted by this email.
Thank you.




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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Grooms, Frederick W
emaild ??? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

Anybody remember the name of that batch file? There also used to be a
file that allowed you to run the email engine from the command prompt
rather than as a service.  Been so long since I've had to extensively
troubleshoot an email engine problem that my memory fails me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent: Thursday, July 10, 2008 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

Did you turn on email logging?  There's a batch file you use to start
the email engine with debug logging.  I forgot if it requires a small
edit or not but it's tiny and I remember that the whole thing is well
documented in the email engine install/config document.  Once you're
looking at logs you should be able to figure out what's causing it and
fix it or work around it.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 10, 2008 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

I have seen this type of thing before and there were error messages
about bad fields on the AR System Email forms Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).
He
then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.
As soon as the server came back up, however, the email engine stopped
working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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DISCLAIMER Important! This message is intended for the above named
person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended
recipient of this e-mail and have received it in error, please
immediately notify the sender by return email and then delete it from
your mailbox.
This
message may be protected by the attorney-client privilege and/or work
product doctrine.  Accessing, copying, disseminating or re-using any of
the information contained in this e-mail by anyone other than the
intended recipient is strictly prohibited. Finally, you should check
this email and any attachments for the presence of viruses, as the
sender accepts no liability for any damage caused by any virus
transmitted by this email.
Thank you.




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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Leonard Neely - FOJ
I've seen weird things happen in the past when the ar.conf setting
(Email-Import-Form-By-Default) is set to "T" (true).  See if this setting
exist and is currently set to T.  If so, try setting it to F (false).

If your email form(s) are already somehow corrupt, you may need to perform
the actions you previously took to get it to work (reinstalling), but before
restarting the AR Server at the end of the install, manually edit the
ar.conf file to make sure that this setting is "F"

HTH

Leonard Neely
Column Technologies

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Thursday, July 10, 2008 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).  He then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.  As soon as the server came back up, however, the email engine
stopped working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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Re: Baffling Email Problem - UPDATE

2008-07-10 Thread Tanner, Doug
EmailStart.bat

echo off
rem
=
rem This batch file assumes that it is being run from the install
directory
rem and that java is in the the PATH.
rem
=
rem -s servername -u username -p application password

set LIBVER=63
set JavaPath=C:\Program Files\Java\j2re1.4.2_13\bin

"%JavaPath%\java" -Dmail.debug=true -cp
emaildaemon.jar;arapi%LIBVER%.jar;arutil%LIBVER%.jar;activation.jar;mail
.jar;imap.jar;smtp.jar;pop3.jar;armapi63.jar
com.remedy.arsys.emaildaemon.EmailDaemon

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 10, 2008 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

emaild ??? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 1:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

Anybody remember the name of that batch file? There also used to be a
file that allowed you to run the email engine from the command prompt
rather than as a service.  Been so long since I've had to extensively
troubleshoot an email engine problem that my memory fails me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys
Sent: Thursday, July 10, 2008 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

Did you turn on email logging?  There's a batch file you use to start
the email engine with debug logging.  I forgot if it requires a small
edit or not but it's tiny and I remember that the whole thing is well
documented in the email engine install/config document.  Once you're
looking at logs you should be able to figure out what's causing it and
fix it or work around it.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: July 10, 2008 8:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

I have seen this type of thing before and there were error messages
about bad fields on the AR System Email forms Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Thursday, July 10, 2008 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffling Email Problem - UPDATE

UPDATE on my baffling email problem.  I just got a call from the
administrator of the system.  He reports that he dropped the email
support forms, uninstalled the email engine, and uninstalled the JRE
(1.4.2_17).
He
then reinstall the JRE and the email engine and voila!
Emails started flowing.  HOWEVER, as most of you probably know, once the
email engine install is complete, it recommends a reboot.  So he
complied.
As soon as the server came back up, however, the email engine stopped
working and went back to its previous behavior.

He's restarted both the ARSystem service and the email engine service
multiple times to no avail.

It just keeps getting weirder...




Hello everyone:

Here's something you don't see every day.  For some reason, a Remedy
server of a site I support cannot find its AR System Email Messages
form!

The system has about 12 filters that each generate a notification based
on ticket status changes.  What's weird isn't that the notifications
aren't going out-it's that the notifications never get created in the
Messages form.  It's like the filters generating the notifications are
just skipping the notification action.

Anyone seen this before?

ARS 6.3 patch 21
Windows 2003
Microsoft SQL 2003

Thanks,
Norm


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