Did you turn on email logging? There's a batch file you use to start the email engine with debug logging. I forgot if it requires a small edit or not but it's tiny and I remember that the whole thing is well documented in the email engine install/config document. Once you're looking at logs you should be able to figure out what's causing it and fix it or work around it.
Cheers Ben -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: July 10, 2008 8:30 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE I have seen this type of thing before and there were error messages about bad fields on the AR System Email forms Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
