Is there anything in the Email Log file on the server? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Baffling Email Problem - UPDATE
UPDATE on my baffling email problem. I just got a call from the administrator of the system. He reports that he dropped the email support forms, uninstalled the email engine, and uninstalled the JRE (1.4.2_17). He then reinstall the JRE and the email engine and voila! Emails started flowing. HOWEVER, as most of you probably know, once the email engine install is complete, it recommends a reboot. So he complied. As soon as the server came back up, however, the email engine stopped working and went back to its previous behavior. He's restarted both the ARSystem service and the email engine service multiple times to no avail. It just keeps getting weirder... Hello everyone: Here's something you don't see every day. For some reason, a Remedy server of a site I support cannot find its AR System Email Messages form! The system has about 12 filters that each generate a notification based on ticket status changes. What's weird isn't that the notifications aren't going out-it's that the notifications never get created in the Messages form. It's like the filters generating the notifications are just skipping the notification action. Anyone seen this before? ARS 6.3 patch 21 Windows 2003 Microsoft SQL 2003 Thanks, Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
