Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
Whereas there is nothing wrong with this solution if it suits the business you should be aware that discovery tools will put all switchers, hubs, etc in the Computer System class. If you plan to use discovery in the future then you may be prevented from using the out-of-the-box discovery interfaces. Cheers Peter We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
+1 on that one Peter. Have a client who customised their CMDB to death and now wants to implement BMC Discovery. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: 08 December 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS Whereas there is nothing wrong with this solution if it suits the business you should be aware that discovery tools will put all switchers, hubs, etc in the Computer System class. If you plan to use discovery in the future then you may be prevented from using the out-of-the-box discovery interfaces. Cheers Peter We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery, take a look at all their documentation about the Remedy integration before going with custom classes. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 08, 2009 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS +1 on that one Peter. Have a client who customised their CMDB to death and now wants to implement BMC Discovery. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: 08 December 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS Whereas there is nothing wrong with this solution if it suits the business you should be aware that discovery tools will put all switchers, hubs, etc in the Computer System class. If you plan to use discovery in the future then you may be prevented from using the out-of-the-box discovery interfaces. Cheers Peter We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
We started this way as well (just using ProdCats), until we decided to move those items to the custom class. The other replies listing caveats about discovery tools and configuration should be kept in mind - although we do not use BMC Discovery, and our other tools (SMS/SCCM) are only used to track client workstations. Network devices are managed manually by our switch team (and they prefer it that way). Like many other aspects of ITSM/CMDB, a lot depends on your local configuration, processes, and needs. Cheers, Michael W. Luttmann Lead Remedy Developer Fort Carson NEC -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 07, 2009 12:38 PM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS Hi We use also used the class Computer System with: Tier 1- Hardware Tier 2- Network Tier 3- Router Then the Product name is the type of router (Cisco) - Made sense for us. We separated Switches and Hubs in the tier 3 level as well. JK Luttmann, Michael W CTR USA michael.luttm...@us.army.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/07/2009 02:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CI TYPE FOR HUBS, SWITCHES ROUTERS We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject
SV: CI TYPE FOR HUBS, SWITCHES ROUTERS
I second that and the response before... Rather than creating a custom CICLass for the routers, switches and hubs, use BMCComputerSystem class and use the PrimaryCapability to determine what type of ComputerSystem it is. I have created a Tier1 in the ProdCat named Network for all different network types of CIs... Working in Asset Mgmt the end users don´t care or should have to know what CIClass the CIs are stored in. You use CTI or Find to look for the CIs... Keep in mind that the CDM is complex enough as it is - only add a Class if you REALLY have to. Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar Petrus Johansson Senior Product Responsible BMC Discovery Solutions IKEA IT AB Sweden Från: Action Request System discussion list(ARSList) [arsl...@arslist.org] för Chowdhury, Tauf [tauf.chowdh...@frx.com] Skickat: den 8 december 2009 14:21 Till: arslist@ARSLIST.ORG Ämne: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery, take a look at all their documentation about the Remedy integration before going with custom classes. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 08, 2009 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS +1 on that one Peter. Have a client who customised their CMDB to death and now wants to implement BMC Discovery. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: 08 December 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS Whereas there is nothing wrong with this solution if it suits the business you should be aware that discovery tools will put all switchers, hubs, etc in the Computer System class. If you plan to use discovery in the future then you may be prevented from using the out-of-the-box discovery interfaces. Cheers Peter We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.zahttp://www.siemens.co.za/ blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor
CI TYPE FOR HUBS, SWITCHES ROUTERS
Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za http://www.siemens.co.za/ http://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za http://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CI TYPE FOR HUBS, SWITCHES ROUTERS
Hi We use also used the class Computer System with: Tier 1- Hardware Tier 2- Network Tier 3- Router Then the Product name is the type of router (Cisco) - Made sense for us. We separated Switches and Hubs in the tier 3 level as well. JK Luttmann, Michael W CTR USA michael.luttm...@us.army.mil Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/07/2009 02:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: CI TYPE FOR HUBS, SWITCHES ROUTERS We preferred to keep our switches/routers separate from all our other computer systems, so I made a custom class (with Computer System as the super class), called Network Device. It was a good exercise is custom class creation! Michael W. Luttmann Lead Remedy Developer Fort Carson NEC If you dislike change, you're going to dislike irrelevance even more. -- GEN Shinseki -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, December 07, 2009 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES ROUTERS ** There's plenty of discussion on this, but I think it's safe to say the norm is to use Computer System and use CTI or the Primary Capability field to get specific on the type of hardware. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila Sent: Monday, December 07, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: CI TYPE FOR HUBS, SWITCHES ROUTERS ** Hi Can someone assist me? I would like to know what CI Type would hubs, switches and routers fall under on Asset Management. Kind regards Fazila Patel Siemens IT Solutions and Services (Pty) Ltd Remedy Administrator Local Production Centre Infrastructure Operations Siemens Southern Africa Tel: +27 11 652 7488 Fax : +27 11 652 7501 Cell : +27 82 922 2322 E-mail: fazila.pa...@siemens.com www.siemens.co.za blockedhttp://www.siemens.co.za/ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives
