Re: CI Viewer won't work after mid-tier upgrade--Solved
Thank you for your responses. Something is wrong with my email system and I'm not able to receive messages from ARS list at the moment, but I did find a current archive and saw your suggestions. It turns out the key was that Mid-tier 7.5 does not support the 2.1 CMDB libraries. We had to provide it with the 7.5 Atrium libraries (even though it was the 2.1 CI Viewer CMDB) and then it worked OK. We found this out through a KB article. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Ramey, Anne Sent: Thursday, September 09, 2010 11:16 AM To: 'arslist@ARSLIST.ORG' Subject: CI Viewer won't work after mid-tier upgrade I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn't working: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I've triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 Mid-tier 7.5 p4 ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CI Viewer won't work after mid-tier upgrade
I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn't working: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I've triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 Mid-tier 7.5 p4 ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Viewer won't work after mid-tier upgrade
Anne, are you referencing the correct dataset? 7.5 is much more configurable in that regard than 7.0. Rick On Thu, Sep 9, 2010 at 11:16 AM, Ramey, Anne anne.ra...@nc.gov wrote: ** I’ve upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn’t working: *The CI Relationship Viewer could not open because the specified root CI does not exist.* namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I’ve triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 *Mid-tier 7.5 p4* ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *** *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Viewer won't work after mid-tier upgrade
I've not experienced that error, but out of curiosity did you try performing a search against the Computer System or Base Element forms looking for that specific instanceid within the datasetid mentioned? That error indicates more of a potential problem with the CMDB itself than the CI Viewer, in my opinion. In the past when the CI Viewer has been broken for me, I get either the spinning ball that indicates something is loading, or I get an error message right away informing me that it can't find some component of the CI Viewer itself. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 09, 2010 10:16 AM To: arslist@ARSLIST.ORG Subject: CI Viewer won't work after mid-tier upgrade ** I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn't working: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I've triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 Mid-tier 7.5 p4 ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Viewer won't work after mid-tier upgrade
If its not working you may be missing some libraries that are located in midTier Install dir/WEB-INF/lib cmdbapixxx.jar libcmdbapi libcmdbjni try that. On Sep 9, 10:46 am, Pierson, Shawn shawn.pier...@sug.com wrote: I've not experienced that error, but out of curiosity did you try performing a search against the Computer System or Base Element forms looking for that specific instanceid within the datasetid mentioned? That error indicates more of a potential problem with the CMDB itself than the CI Viewer, in my opinion. In the past when the CI Viewer has been broken for me, I get either the spinning ball that indicates something is loading, or I get an error message right away informing me that it can't find some component of the CI Viewer itself. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Thursday, September 09, 2010 10:16 AM To: arsl...@arslist.org Subject: CI Viewer won't work after mid-tier upgrade ** I've upgraded my mid-tier to 7.5 to address a different issue, but now my CI Viewer isn't working: The CI Relationship Viewer could not open because the specified root CI does not exist. namespace = BMC.CORE classname = BMC_ComputerSystem datasetid = BMC.ASSET instanceid = AG0019bb379a54xgwWRwgCuxog0Pm3 I've triple checked that the assets are there and fine. ARS 7.1 p 11 CMDB 2.1 p4 Mid-tier 7.5 p4 ITSM 7.0.03 p 9 On Linux with remote Oracle 10g RAC The compatibility document seems to indicate this should work, and it seems to work for all the ITSM features. Has anyone else seen this? Is it an incompatibility? Do I have to go back to a 7.1 mid-tier? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ Private and confidential as detailed here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
