Re: CMDB - mobile phones - where?
Hi, BMC mapping recommendations are the following: CI Class Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Other attributes to set CI Type in BMC Remedy Asset Management Cell phone BMC.CORE:BMC_ComputerSystem Hardware Telecommunication Cell phone System Computer System Mobile user device BMC.CORE:BMC_ComputerSystem Hardware Personal computer PDA PrimaryCapability = Mobile User Device System Computer System Personal digital assistant (PDA) BMC.CORE:BMC_ComputerSystem Hardware Processing unit PDA PrimaryCapability = Mobile User Device System Computer System You can rename/re-use existing attributes for the information or create additional attributes - which is recommended as opposed to creating additional classes. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 16 October 2013 20:46 To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Thank you Tommy and Sandra. Sandra, so the federated data is stored in another system? Today, we store all mobile phone info in a home grown application. We are trying to do away with that app and move it to Remedy CMDB. I think I may leverage the Computer System form and add the needed fields. Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, October 16, 2013 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** We use the computer system class to store the device, adding Tier 2 Telecommunication and federated data to store other information like phone number (original changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB - mobile phones - where?
Our federated data is a custom form in Remedy. Workflow adds a wireless record when a CI is added and the wireless record is updated as the CI is modified. When the CI is related to a user, the assignee is pushed to the wireless record; assignee is removed when the CI is un-related. This allows for lots of data pertaining to the wireless item to be added, keeps you from adding new fields to the OOB forms and keeps non-CMDB data out of the CMDB. The wireless record is opened from a link on the CI record. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, October 17, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Hi, BMC mapping recommendations are the following: CI Class Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Other attributes to set CI Type in BMC Remedy Asset Management Cell phone BMC.CORE:BMC_ComputerSystem Hardware Telecommunication Cell phone System Computer System Mobile user device BMC.CORE:BMC_ComputerSystem Hardware Personal computer PDA PrimaryCapability = Mobile User Device System Computer System Personal digital assistant (PDA) BMC.CORE:BMC_ComputerSystem Hardware Processing unit PDA PrimaryCapability = Mobile User Device System Computer System You can rename/re-use existing attributes for the information or create additional attributes - which is recommended as opposed to creating additional classes. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 16 October 2013 20:46 To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Thank you Tommy and Sandra. Sandra, so the federated data is stored in another system? Today, we store all mobile phone info in a home grown application. We are trying to do away with that app and move it to Remedy CMDB. I think I may leverage the Computer System form and add the needed fields. Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, October 16, 2013 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** We use the computer system class to store the device, adding Tier 2 Telecommunication and federated data to store other information like phone number (original changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB - mobile phones - where?
And you can use a BES export to populate, update, reconcile and validate your wireless data. Thank you, Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Thursday, October 17, 2013 7:36 AM To: arslist@ARSLIST.ORG Subject: RE: CMDB - mobile phones - where? Our federated data is a custom form in Remedy. Workflow adds a wireless record when a CI is added and the wireless record is updated as the CI is modified. When the CI is related to a user, the assignee is pushed to the wireless record; assignee is removed when the CI is un-related. This allows for lots of data pertaining to the wireless item to be added, keeps you from adding new fields to the OOB forms and keeps non-CMDB data out of the CMDB. The wireless record is opened from a link on the CI record. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, October 17, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Hi, BMC mapping recommendations are the following: CI Class Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Other attributes to set CI Type in BMC Remedy Asset Management Cell phone BMC.CORE:BMC_ComputerSystem Hardware Telecommunication Cell phone System Computer System Mobile user device BMC.CORE:BMC_ComputerSystem Hardware Personal computer PDA PrimaryCapability = Mobile User Device System Computer System Personal digital assistant (PDA) BMC.CORE:BMC_ComputerSystem Hardware Processing unit PDA PrimaryCapability = Mobile User Device System Computer System You can rename/re-use existing attributes for the information or create additional attributes - which is recommended as opposed to creating additional classes. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 16 October 2013 20:46 To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Thank you Tommy and Sandra. Sandra, so the federated data is stored in another system? Today, we store all mobile phone info in a home grown application. We are trying to do away with that app and move it to Remedy CMDB. I think I may leverage the Computer System form and add the needed fields. Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, October 16, 2013 11:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** We use the computer system class to store the device, adding Tier 2 Telecommunication and federated data to store other information like phone number (original changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDB - mobile phones - where?
Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB - mobile phones - where?
There is no class for telecom assets so I created one. Of course you can always argue that mobile devices in general are really Computer Systems now. They all have an OS, memory, chipset, extended memory capability (except Apple and that's because they hate you wanting to store stuff outside of their reach). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 10:53 AM To: arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB - mobile phones - where?
We use the computer system class to store the device, adding Tier 2 Telecommunication and federated data to store other information like phone number (original changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB - mobile phones - where?
Thank you Tommy and Sandra. Sandra, so the federated data is stored in another system? Today, we store all mobile phone info in a home grown application. We are trying to do away with that app and move it to Remedy CMDB. I think I may leverage the Computer System form and add the needed fields. Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, October 16, 2013 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** We use the computer system class to store the device, adding Tier 2 Telecommunication and federated data to store other information like phone number (original changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
