Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
I have to agree on this - don't do it.
A while back we had a customer with AR 4.x clients connecting to a 6.x
server - a few workstations got missed in an upgrade. One API call had
changed on the backend. Whenever a user did a certain specific search
the entire server went down immediately.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, July 31, 2008 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can Client 5.1.2 be used while the ARS server has been
upgraded to 7.1
**
That is not a good idea at all. We found a number of issues with 7.0.0
patch 2 of the client on a patch 3 system, I am not sure what you would
get with a version that old.
If its an issue getting v.7 of the tool to your users, maybe move them
to the Web.
Howard
On 7/31/08, Shellman, David <[EMAIL PROTECTED]> wrote:
**
Sometime ago there were issues reported with 5.x clients
connecting to a 7.x server. If memory serves me correctly they could be
fairly serious if it was a large number of 5.x clients.
You will need to search the ARS List archives to find out the
specifics.
Dave
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R.
Sent: Monday, July 28, 2008 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Can Client 5.1.2 be used while the ARS server has been
upgraded to 7.1
**
Hello,
I have upgraded ARS server from 5.1.2 to 7.1. Can we use client
5.1.2 with the upgraded server? I am planning to upgrade the client as
well but wanted to wait for few weeks just to be on the safe side.
Please advise.
Thanks!
Manjari R. Shrestha
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Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
That is not a good idea at all. We found a number of issues with 7.0.0 patch 2 of the client on a patch 3 system, I am not sure what you would get with a version that old. If its an issue getting v.7 of the tool to your users, maybe move them to the Web. Howard On 7/31/08, Shellman, David <[EMAIL PROTECTED]> wrote: > > ** Sometime ago there were issues reported with 5.x clients connecting to > a 7.x server. If memory serves me correctly they could be fairly serious if > it was a large number of 5.x clients. > > You will need to search the ARS List archives to find out the specifics. > > Dave > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shrestha, Manjari R. > *Sent:* Monday, July 28, 2008 8:10 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Can Client 5.1.2 be used while the ARS server has been upgraded > to 7.1 > > > ** > > Hello, > > > > I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with > the upgraded server? I am planning to upgrade the client as well but wanted > to wait for few weeks just to be on the safe side. Please advise. > > > > > > Thanks! > > > > *Manjari R. Shrestha* > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Sometime ago there were issues reported with 5.x clients connecting to a 7.x server. If memory serves me correctly they could be fairly serious if it was a large number of 5.x clients. You will need to search the ARS List archives to find out the specifics. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Monday, July 28, 2008 8:10 AM To: arslist@ARSLIST.ORG Subject: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1(SOLVED)
Thank you Susan, Shawn and Carey for your input, I went ahead and upgraded the user tool to 7.1 :-). Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, July 28, 2008 7:07 PM To: arslist@ARSLIST.ORG Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Manjari, That was our strategy when we upgraded from 5.1.2 to 7.0.1P3 and it caused us a tremendous amount of grief. It worked in the past to keep an older version of the user tool but with this combination it was terrible. Something in the login process would cause issues and threads would generate once the error was produced. Once it generated the max number of threads to our oracle database we stopped working.We were restarting remedy services 10-12 times a day. Working with bmc it took us 3 weeks to figure out it was the user tool and once we starting upgrading them the problem went away. You should find numerous posts under my name regarding our upgrade from June, 2007. You may not have the same issues. Susan On Mon, Jul 28, 2008 at 7:10 AM, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Manjari, That was our strategy when we upgraded from 5.1.2 to 7.0.1P3 and it caused us a tremendous amount of grief. It worked in the past to keep an older version of the user tool but with this combination it was terrible. Something in the login process would cause issues and threads would generate once the error was produced. Once it generated the max number of threads to our oracle database we stopped working.We were restarting remedy services 10-12 times a day. Working with bmc it took us 3 weeks to figure out it was the user tool and once we starting upgrading them the problem went away. You should find numerous posts under my name regarding our upgrade from June, 2007. You may not have the same issues. Susan On Mon, Jul 28, 2008 at 7:10 AM, Shrestha, Manjari R. < [EMAIL PROTECTED]> wrote: > ** > > Hello, > > > > I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with > the upgraded server? I am planning to upgrade the client as well but wanted > to wait for few weeks just to be on the safe side. Please advise. > > > > > > Thanks! > > > > *Manjari R. Shrestha* > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Not to mention that even if it does appear to work, BMC support will not help you with issues if you encounter them with this configuration because it is not supported. I agree with the client upgrade being done first in this case. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, July 28, 2008 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 Manjari, In general I have found that upgrading the client first is a better strategy. The newer clients can _generally_ "down grade" their behavior to be like the older client better than the older client can talk to the newer servers. This is especially true if your talking about security features. ( The newer clients know about the newer stuff, and the older stuff. While the older clients are clueless about the newer stuff.) Not to mention that it is much easier to install a client and do the testing over days/weeks than to upgrade the server. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jul 28, 2008 at 8:10 AM, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: > ** > Hello, > > I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with > the upgraded server? I am planning to upgrade the client as well but wanted > to wait for few weeks just to be on the safe side. Please advise. > > Thanks! > > Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Manjari, In general I have found that upgrading the client first is a better strategy. The newer clients can _generally_ "down grade" their behavior to be like the older client better than the older client can talk to the newer servers. This is especially true if your talking about security features. ( The newer clients know about the newer stuff, and the older stuff. While the older clients are clueless about the newer stuff.) Not to mention that it is much easier to install a client and do the testing over days/weeks than to upgrade the server. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jul 28, 2008 at 8:10 AM, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: > ** > Hello, > > I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with > the upgraded server? I am planning to upgrade the client as well but wanted > to wait for few weeks just to be on the safe side. Please advise. > > Thanks! > > Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
