Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
Rabi, Thanks for posting this update. It explains an issue we've been investigating here so your pain has been our gain!! Now we also need to investigate this patch as our customer will be using Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many views with this character embedded. Many thanks again! Cheers Peter The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
Moral of the story - avoid using special characters to name your forms or views. Limit use of special characters to a ':' or a '.' or a blank space which does not seem to have any issues. I would think use of characters that are used in URL's to represent other things should be avoided for e.g. '/' or '%' Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Peter Romain Sent: Tuesday, October 02, 2007 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson Rabi, Thanks for posting this update. It explains an issue we've been investigating here so your pain has been our gain!! Now we also need to investigate this patch as our customer will be using Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many views with this character embedded. Many thanks again! Cheers Peter The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.13.39/1044 - Release Date: 10/2/2007 11:10 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
There's a bug fix for the Create/Modify Broadcast form view in IM 7 for exactly this reason - it turns out it didn't work on Solaris + Apache. A total of 9 form views in IM 7 had this problem - engineering's fix was the same as yours. They changed the form view name. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson ** Moral of the story - avoid using special characters to name your forms or views. Limit use of special characters to a ':' or a '.' or a blank space which does not seem to have any issues. I would think use of characters that are used in URL's to represent other things should be avoided for e.g. '/' or '%' Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Peter Romain Sent: Tuesday, October 02, 2007 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson Rabi, Thanks for posting this update. It explains an issue we've been investigating here so your pain has been our gain!! Now we also need to investigate this patch as our customer will be using Mid-Tier to maintain ITSM 7 (product catalogs, etc) where I can see many views with this character embedded. Many thanks again! Cheers Peter The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson
It's a secret patch only those in good terms with BMC can have their hands on. Ok, kidding. I don't know why this issue is not prominently listed on release notes and patches database, but I got it only after opening a ticket with BMC. I hesitate to post their URL here, so if you need the patch, please email me privately or ask BMC. You can say you want ViewLabelFix patch for ITSM 7. The patch comes in a zipped file that looks like the strangest creature I have seen in a while. Whole bunch of exe, dll, xml etc files. It uses the driver API program and has aimport.exe and many other exe, dll and xmls etc. The patch is triggered by a windows batch file. Not knowing what this patch is doing, I am very weary of applying it. I will likely fix the issues manually. Create a new view without / and change known Active Links that reference the offending view to use this view instead. And then hope that there are no more Active Links I missed. If I do miss some, they will work ok on Remedy User, because I will still have the view, but not on the web. Browsing the directory structure of the patch zip, it appears these are the forms that are fixed: CFG_Broadcast CFG_Generic_Catalog_Setup PCT_Product_Catalog_Setup CFG_Service_Catalog_Setup Interestingly, I don't see form PBM:KnownError/KDBAssoc Search anywhere. This form's view names are ok, but the form name itself has a slash and doens't open properly in browser. Wondering if they have missed other forms as well. --- strauss [EMAIL PROTECTED] wrote: Where are you finding this patch? I have not seen it on the SupportWeb, and it's rather obvious that this was not fixed by Patch 005 or earlier. Christopher E. Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Tuesday, October 02, 2007 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Can not Display Page and Caught Exception errors in Internet Explorer--RESOLVED, and a lesson The oracle has spoken. Apparently it's a known issue with ITSM 7 that views/forms with a / on them won't open in browser. That's a biggie. To install ITSM and have a whole bunch of screens broken. There's a 10MB patch I am evaluating. So the lesson is don't use / in form or view name. The funny thing is the URL that breaks is properly encoded for /, but somehow the browser, or may be the mid-tier, takes the encoded / literally. That guy mid-tier has a lot to learn. BTW: Has anybody applied this 10 MB ViewLabelFix patch for ITSM 7.0? They don't even tell me if it is smart enough to know what ITSM modules are installed. I am missing one. There have been some customizations already, so I fear a mess. Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
