Re: Changing Support Group Group Names
Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some calculation, that may be stored in some fields. I would be more cautious about customization as I would want to safely hope, that the OTB code was clean enough not to consider the actual names in its workflow.. I would also focus on reports and where reports get their group information from, and what is actually stored in those fields that reports get group information from.. Joe -Original Message- From: Lyle Taylor Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing Support Group Group Names
Do a search Doug Mueller replied to my question about this last year. So if you look at 2011 archives the answer is there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 06, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some calculation, that may be stored in some fields. I would be more cautious about customization as I would want to safely hope, that the OTB code was clean enough not to consider the actual names in its workflow.. I would also focus on reports and where reports get their group information from, and what is actually stored in those fields that reports get group information from.. Joe -Original Message- From: Lyle Taylor Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing Support Group Group Names
We have had success with the Data Wizard and seen no adverse effects when renaming Support Groups. .: Mike T :. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 06, 2012 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some calculation, that may be stored in some fields. I would be more cautious about customization as I would want to safely hope, that the OTB code was clean enough not to consider the actual names in its workflow.. I would also focus on reports and where reports get their group information from, and what is actually stored in those fields that reports get group information from.. Joe -Original Message- From: Lyle Taylor Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Changing Support Group Group Names Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Changing Support Group Group Names
ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Changing Support Group Group Names
Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: arslist@ARSLIST.ORG Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
