Hi Dylan
I haven’t thought about Incident to Work Order but I have modified the Incident
to Change. This involves two active link guides.
HPD:INC:QuickActions_CreateRequest pushes the data to the SHR:LandingConsole
via active link INT:CHG:HPD:INC:CreateAssociation_Change_003 The syntax for
this was rather time consuming.
SHR:LHP:FromOpen pushes data to a new Change via active link
SHR:LHP:FOrmOpenCreateAssocChg_InVF
Hope this helps
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dylan Armstrong
Sent: Wednesday, March 09, 2016 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Create Related Request Functionality
Hi Folks!
Question about Creating a Related Request on Incident in Remedy 8.1.
I would like to add the option for an Incident to open a Work Order. I've
looked at the code for INC to CHG and the others. It looks like they use the
PERFORM-ACTION-SEND-EVENT process to complete this but it's specific to the
module (@ CREATEASSOC_HPDCHG).
Has anyone created this functionality using this method? If so, how did you do
it? Thanks in advance!!
Dylan Armstrong
BMC Remedy Administrator, ITSM
Hartford Healthcare
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