Re: Creating tasks in Problem Management Console.

[Roger Justice]

Please provide the version you are on.
 
 
-Original Message-
From: Sivarama Velicheti <vsivar...@gmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Fri, May 13, 2016 12:10 pm
Subject: Creating tasks in Problem Management Console.


**
Hi Group,


  I have a question regarding Problem Management. I have a Problem 
Investigation ticket created in remedy. I am however unable to create a task 
for the problem request. When I go in the Tasks tab and click on create nothing 
opens up and no activity takes place. I have checked the to see the permissions 
and they all look fine. I tried following the workflow but have no luck so far. 
Is there any configuration piece that I am missing? I have not actively worked 
on problem management before. Thanks all in advance!


-- 

Thanks
Shiva V


_ARSlist: "Where the Answers Are" and have been for 20 years_


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Creating tasks in Problem Management Console.

[Sivarama Velicheti]

Hi Group,

  I have a question regarding Problem Management. I have a Problem
Investigation ticket created in remedy. I am however unable to create a
task for the problem request. When I go in the Tasks tab and click on
create nothing opens up and no activity takes place. I have checked the to
see the permissions and they all look fine. I tried following the workflow
but have no luck so far. Is there any configuration piece that I am
missing? I have not actively worked on problem management before. Thanks
all in advance!

-- 
Thanks
Shiva V

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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"