Re: Crystal Report Error (U)

2007-03-20 Thread Ben Cantatore 
Mikhail, try another workstation, logged in as yourself, see if the 
problem follows the ID or just your pc.  I don't recall what version you 
said you had, but if you have crystal reports installed, perhaps you can 
locate the report in report form and save the report to your workstation 
and try opening it up directly.  Be sure to edit the criteria so it 
doesn't try to display every ticket in your database.

In a prior email, I'd suggested turning on logging as yourself and the 
individual that works, did you notice any differences between the 2 log 
files?




Susan Palmer <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

03/20/2007 06:26 PM
Please respond to
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Re: Crystal Report Error (U)






** 
You're right Mikhail, I sure wouldn't want to recreate accounts either. 
But it seemed it was only your account having the issue.  You can only 
spend so much time on an issue and then you have to cut it loose if you 
have a work-around.  If it comes up again you'd certainly want to look at 
it further.  I'm glad you submitted the issue to support, although I don't 
hold out much hope for a solution.  But just in this short time it's 
amazing how many other people have noted they have an issue too.  Seems 
like a bit of a trend! 
 
Susan

 
On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote: 
Hi Sandra,
I tried what you suggested but I still get the error.

Hello Susan,
I created a new user and yes, it DID work! However, creating and 
deleting accounts would be a last resort in our case because there are
a lot of other users out there that can perform DTP-style printing.
But I do wonder what the difference is between the old and the new
one. I created the new one to have the same info as the old one. 


On Mar 20, 1:47 pm, "Hennigan, Sandra H CTR OSD-CIO"
<[EMAIL PROTECTED]> wrote:
> UNCLASSIFIED
>
> What about "Use Underscores"?  Remedy generally does on their Crystal 
> Reports; users generally do not.  It is a setting in the ODBC
> Configuration Setting.
> On your Remedy client - click Tools > Options > Advanced
> Check ODBC Use Underscores and run the report again. 
> If it is already checked, uncheck it and run the report.
>
> Sandra Hennigan
>
> OSD Remedy Administrator
> Office # 703-602-0980 x174
> CACI - Ever Vigilant(tm)
>
> Apparently, there is nothing that cannot happen today.  Mark Twain 
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer 
> Sent: Tuesday, March 20, 2007 3:38 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Crystal Report Error
>
> **
> Well ... since administrators are 'all powerful' it does seem odd.  Make 

> another account for yourself and try that one.  If it works, delete the
> old one and use the one that works.  There must be something different
> but without being there it's really hard to troubleshoot something that 
> is probably simple.  And no, please don't send any logfiles !
>
> Susan
>
> On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote:
>
> Hello Guys, 
> Just a little update on the situation.
> When I login to User tool and try to print crystal reports using
> the
> DTP Style button, It gives me a logon error (arerr 1904). When I 

> ask
> someone else to login to my usertool, they can print
> successfully!
> Interesting thing is we both have "Administrator" accounts...
> So now we're thinking this could be some permission issue, but 
> we
> can't quite point our fingers at it.
> Anyone?
>
> On Mar 20, 12:01 pm, Ben Cantatore <[EMAIL PROTECTED] >
> wrote:
> > Kinda silly, but try fully qualifying the name of the server
> in the ODBC
> > driver.
>
>  

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>  

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Re: Crystal Report Error (U)

2007-03-20 Thread Susan Palmer 

You're right Mikhail, I sure wouldn't want to recreate accounts either.  But
it seemed it was only your account having the issue.  You can only spend so
much time on an issue and then you have to cut it loose if you have a
work-around.  If it comes up again you'd certainly want to look at it
further.  I'm glad you submitted the issue to support, although I don't hold
out much hope for a solution.  But just in this short time it's amazing how
many other people have noted they have an issue too.  Seems like a bit of a
trend!

Susan


On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote:


Hi Sandra,
I tried what you suggested but I still get the error.

Hello Susan,
I created a new user and yes, it DID work! However, creating and
deleting accounts would be a last resort in our case because there are
a lot of other users out there that can perform DTP-style printing.
But I do wonder what the difference is between the old and the new
one. I created the new one to have the same info as the old one.


On Mar 20, 1:47 pm, "Hennigan, Sandra H CTR OSD-CIO"
<[EMAIL PROTECTED]> wrote:
> UNCLASSIFIED
>
> What about "Use Underscores"?  Remedy generally does on their Crystal
> Reports; users generally do not.  It is a setting in the ODBC
> Configuration Setting.
> On your Remedy client - click Tools > Options > Advanced
> Check ODBC Use Underscores and run the report again.
> If it is already checked, uncheck it and run the report.
>
> Sandra Hennigan
>
> OSD Remedy Administrator
> Office # 703-602-0980 x174
> CACI - Ever Vigilant(tm)
>
> Apparently, there is nothing that cannot happen today.  Mark Twain
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
> Sent: Tuesday, March 20, 2007 3:38 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Crystal Report Error
>
> **
> Well ... since administrators are 'all powerful' it does seem odd.  Make
> another account for yourself and try that one.  If it works, delete the
> old one and use the one that works.  There must be something different
> but without being there it's really hard to troubleshoot something that
> is probably simple.  And no, please don't send any logfiles !
>
> Susan
>
> On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote:
>
> Hello Guys,
> Just a little update on the situation.
> When I login to User tool and try to print crystal reports using
> the
> DTP Style button, It gives me a logon error (arerr 1904). When I
> ask
> someone else to login to my usertool, they can print
> successfully!
> Interesting thing is we both have "Administrator" accounts...
> So now we're thinking this could be some permission issue, but
> we
> can't quite point our fingers at it.
> Anyone?
>
> On Mar 20, 12:01 pm, Ben Cantatore <[EMAIL PROTECTED] >
> wrote:
> > Kinda silly, but try fully qualifying the name of the server
> in the ODBC
> > driver.
>
> 
> ___-
> > UNSUBSCRIBE or access ARSlist Archives
> atwww.arslist.orgARSlist:"Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>   ARSlist:"Where the Answers Are"
>
> __20060125___This posting was submitted with HTML in
> it___
>
>
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the Answers Are"- Hide quoted text -
>
> - Show quoted text -


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Re: Crystal Report Error (U)

2007-03-20 Thread Mikhail 
Hi Sandra,
I tried what you suggested but I still get the error.

Hello Susan,
I created a new user and yes, it DID work! However, creating and
deleting accounts would be a last resort in our case because there are
a lot of other users out there that can perform DTP-style printing.
But I do wonder what the difference is between the old and the new
one. I created the new one to have the same info as the old one.


On Mar 20, 1:47 pm, "Hennigan, Sandra H CTR OSD-CIO"
<[EMAIL PROTECTED]> wrote:
> UNCLASSIFIED
>
> What about "Use Underscores"?  Remedy generally does on their Crystal
> Reports; users generally do not.  It is a setting in the ODBC
> Configuration Setting.
> On your Remedy client - click Tools > Options > Advanced
> Check ODBC Use Underscores and run the report again.
> If it is already checked, uncheck it and run the report.
>
> Sandra Hennigan
>
> OSD Remedy Administrator
> Office # 703-602-0980 x174
> CACI - Ever Vigilant(tm)
>
> Apparently, there is nothing that cannot happen today.  Mark Twain
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
> Sent: Tuesday, March 20, 2007 3:38 PM
> To: [EMAIL PROTECTED]
> Subject: Re: Crystal Report Error
>
> **
> Well ... since administrators are 'all powerful' it does seem odd.  Make
> another account for yourself and try that one.  If it works, delete the
> old one and use the one that works.  There must be something different
> but without being there it's really hard to troubleshoot something that
> is probably simple.  And no, please don't send any logfiles !
>
> Susan
>
> On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote:
>
> Hello Guys,
> Just a little update on the situation.
> When I login to User tool and try to print crystal reports using
> the
> DTP Style button, It gives me a logon error (arerr 1904). When I
> ask
> someone else to login to my usertool, they can print
> successfully!
> Interesting thing is we both have "Administrator" accounts...
> So now we're thinking this could be some permission issue, but
> we
> can't quite point our fingers at it.
> Anyone?
>
> On Mar 20, 12:01 pm, Ben Cantatore <[EMAIL PROTECTED] >
> wrote:
> > Kinda silly, but try fully qualifying the name of the server
> in the ODBC
> > driver.
>
> 
> ___-
> > UNSUBSCRIBE or access ARSlist Archives
> atwww.arslist.orgARSlist:"Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>   ARSlist:"Where the Answers Are"
>
> __20060125___This posting was submitted with HTML in
> it___
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the 
> Answers Are"- Hide quoted text -
>
> - Show quoted text -

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Re: Crystal Report Error (U)

2007-03-20 Thread Hennigan, Sandra H CTR OSD-CIO 
UNCLASSIFIED

What about "Use Underscores"?  Remedy generally does on their Crystal
Reports; users generally do not.  It is a setting in the ODBC
Configuration Setting.
On your Remedy client - click Tools > Options > Advanced
Check ODBC Use Underscores and run the report again.
If it is already checked, uncheck it and run the report.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, March 20, 2007 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Report Error


** 
Well ... since administrators are 'all powerful' it does seem odd.  Make
another account for yourself and try that one.  If it works, delete the
old one and use the one that works.  There must be something different
but without being there it's really hard to troubleshoot something that
is probably simple.  And no, please don't send any logfiles ! 
 
Susan

 
On 3/20/07, Mikhail <[EMAIL PROTECTED]> wrote: 

Hello Guys,
Just a little update on the situation.
When I login to User tool and try to print crystal reports using
the 
DTP Style button, It gives me a logon error (arerr 1904). When I
ask
someone else to login to my usertool, they can print
successfully!
Interesting thing is we both have "Administrator" accounts...
So now we're thinking this could be some permission issue, but
we
can't quite point our fingers at it.
Anyone?


On Mar 20, 12:01 pm, Ben Cantatore <[EMAIL PROTECTED] >
wrote:
> Kinda silly, but try fully qualifying the name of the server
in the ODBC
> driver.
>
>

___-
> UNSUBSCRIBE or access ARSlist Archives
atwww.arslist.orgARSlist:"Where the Answers Are"



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  ARSlist:"Where the Answers Are"



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