Re: Custom notification fields
On Mon, 8 Mar 2010 13:50:20 -0800, Rabi Tripathi wrote: >Marcelo, If this is still relevant...see these filters: CHG:CSG:NewApprovalNotification-ParseApprovers-NotifySupport`! CHG:CSG:NewApprovalNotification-ParseApprovers-NotifyNonSupport`! These need update. In addition, you will have to update...add really...filters that look for the field tag (such as #field tag#) for the new field(s) and replace them with the value sent by the above filters. Similar to this filter you mentioned: NTE:SHR:TranslateNotificationMessageAPR_135 Good luck. --- On Tue, 2/16/10, Martinez, Marcelo A wrote: > From: Martinez, Marcelo A > Subject: Re: Custom notification fields > To: arslist@ARSLIST.ORG > Date: Tuesday, February 16, 2010, 11:52 AM > Rabi, > Thank you for the doc. I've briefly read it but will look > at in more detail. > I have done almost everything specified in the doc with the > exception of modifying the filters which push data to the > NTE:SYS.. control forms. For example: > > Filter NTE:SHR:TranslateNotificationMessageAPR_135 > From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT > Control > Run If: 'Form Name01' = > "CHG:ChangeAPDetailSignature" > Action: Set Fields > Read From: CURRENT TRANSACTION > Field Name: z1D Translation Text > Value: REPLACE($z1D Translation Text$, "#Ticket ID#", > $Request ID02 Ticket$) > > My take is that in order for this to work, a filter has > already pushed the value for "Request ID02 to the two NT > Control forms. Correct? Well, I need to find out which > filters are pushing that data so I can add my custom > fields. > > Thanks for the DOC. > > Marcelo > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] > On Behalf Of Rabi Tripathi > Sent: Tuesday, February 16, 2010 10:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: Custom notification fields > > Marcelo, > See this doc: > http://communities.bmc.com/communities/docs/DOC-8831 > > It's a generic document about customizing notifications in > ITSM. The specific answer you are looking for (fields on > approval related forms), I suspect, is not there, but it's a > good reference document and might give you some leads. > > I was a self-described ITSM 7.x notification expert, but I > haven't touched it in a while and I can't find my old notes > at the moment. If I locate anything useful, I will send it > your way. > > Worst case...turn on server side filter logging and trace > the filters to see which one you need to update. Tedious, > yes, but it's your ultimate and surefire weapon. > > Regards. > > > > On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A > > wrote: > > Looking to add custom fields to Notification > Message Tag: CHG-APR-ApprovalNTForIndividual > Can anyone help in identifying the filters > which push data from CHG:APDetailSignature to NTE:SYS-NT > Process Control. > > I have added my fields to the SYS:Form Field > Selection form > I have updated the filter > NTE:SHR:TranslateNotificationMessageAPR_135 > I have added my custom fields to the forms: > NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; > NTE:SYS-Individual NT Control. > Need to update filters which push data to the > control forms. > > Thanks.. > > Marcelo Martinez > > > ___ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Custom notification fields
Marcelo, If this is still relevant...see these filters: CHG:CSG:NewApprovalNotification-ParseApprovers-NotifySupport`! CHG:CSG:NewApprovalNotification-ParseApprovers-NotifyNonSupport`! These need update. In addition, you will have to update...add really...filters that look for the field tag (such as #field tag#) for the new field(s) and replace them with the value sent by the above filters. Similar to this filter you mentioned: NTE:SHR:TranslateNotificationMessageAPR_135 Good luck. --- On Tue, 2/16/10, Martinez, Marcelo A wrote: > From: Martinez, Marcelo A > Subject: Re: Custom notification fields > To: arslist@ARSLIST.ORG > Date: Tuesday, February 16, 2010, 11:52 AM > Rabi, > Thank you for the doc. I've briefly read it but will look > at in more detail. > I have done almost everything specified in the doc with the > exception of modifying the filters which push data to the > NTE:SYS.. control forms. For example: > > Filter NTE:SHR:TranslateNotificationMessageAPR_135 > From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT > Control > Run If: 'Form Name01' = > "CHG:ChangeAPDetailSignature" > Action: Set Fields > Read From: CURRENT TRANSACTION > Field Name: z1D Translation Text > Value: REPLACE($z1D Translation Text$, "#Ticket ID#", > $Request ID02 Ticket$) > > My take is that in order for this to work, a filter has > already pushed the value for "Request ID02 to the two NT > Control forms. Correct? Well, I need to find out which > filters are pushing that data so I can add my custom > fields. > > Thanks for the DOC. > > Marcelo > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] > On Behalf Of Rabi Tripathi > Sent: Tuesday, February 16, 2010 10:26 AM > To: arslist@ARSLIST.ORG > Subject: Re: Custom notification fields > > Marcelo, > See this doc: > http://communities.bmc.com/communities/docs/DOC-8831 > > It's a generic document about customizing notifications in > ITSM. The specific answer you are looking for (fields on > approval related forms), I suspect, is not there, but it's a > good reference document and might give you some leads. > > I was a self-described ITSM 7.x notification expert, but I > haven't touched it in a while and I can't find my old notes > at the moment. If I locate anything useful, I will send it > your way. > > Worst case...turn on server side filter logging and trace > the filters to see which one you need to update. Tedious, > yes, but it's your ultimate and surefire weapon. > > Regards. > > > > On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A > > wrote: > > Looking to add custom fields to Notification > Message Tag: CHG-APR-ApprovalNTForIndividual > Can anyone help in identifying the filters > which push data from CHG:APDetailSignature to NTE:SYS-NT > Process Control. > > I have added my fields to the SYS:Form Field > Selection form > I have updated the filter > NTE:SHR:TranslateNotificationMessageAPR_135 > I have added my custom fields to the forms: > NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; > NTE:SYS-Individual NT Control. > Need to update filters which push data to the > control forms. > > Thanks.. > > Marcelo Martinez > > > ___ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net > ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Custom notification fields
Rabi, Thank you for the doc. I've briefly read it but will look at in more detail. I have done almost everything specified in the doc with the exception of modifying the filters which push data to the NTE:SYS.. control forms. For example: Filter NTE:SHR:TranslateNotificationMessageAPR_135 From: NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control Run If: 'Form Name01' = "CHG:ChangeAPDetailSignature" Action: Set Fields Read From: CURRENT TRANSACTION Field Name: z1D Translation Text Value: REPLACE($z1D Translation Text$, "#Ticket ID#", $Request ID02 Ticket$) My take is that in order for this to work, a filter has already pushed the value for "Request ID02 to the two NT Control forms. Correct? Well, I need to find out which filters are pushing that data so I can add my custom fields. Thanks for the DOC. Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, February 16, 2010 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Custom notification fields Marcelo, See this doc: http://communities.bmc.com/communities/docs/DOC-8831 It's a generic document about customizing notifications in ITSM. The specific answer you are looking for (fields on approval related forms), I suspect, is not there, but it's a good reference document and might give you some leads. I was a self-described ITSM 7.x notification expert, but I haven't touched it in a while and I can't find my old notes at the moment. If I locate anything useful, I will send it your way. Worst case...turn on server side filter logging and trace the filters to see which one you need to update. Tedious, yes, but it's your ultimate and surefire weapon. Regards. On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A wrote: Looking to add custom fields to Notification Message Tag: CHG-APR-ApprovalNTForIndividual Can anyone help in identifying the filters which push data from CHG:APDetailSignature to NTE:SYS-NT Process Control. I have added my fields to the SYS:Form Field Selection form I have updated the filter NTE:SHR:TranslateNotificationMessageAPR_135 I have added my custom fields to the forms: NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control. Need to update filters which push data to the control forms. Thanks.. Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Custom notification fields
Marcelo, See this doc: http://communities.bmc.com/communities/docs/DOC-8831 It's a generic document about customizing notifications in ITSM. The specific answer you are looking for (fields on approval related forms), I suspect, is not there, but it's a good reference document and might give you some leads. I was a self-described ITSM 7.x notification expert, but I haven't touched it in a while and I can't find my old notes at the moment. If I locate anything useful, I will send it your way. Worst case...turn on server side filter logging and trace the filters to see which one you need to update. Tedious, yes, but it's your ultimate and surefire weapon. Regards. On Tue, Feb 16, 2010 at 10:33 AM, Martinez, Marcelo A wrote: Looking to add custom fields to Notification Message Tag: CHG-APR-ApprovalNTForIndividual Can anyone help in identifying the filters which push data from CHG:APDetailSignature to NTE:SYS-NT Process Control. I have added my fields to the SYS:Form Field Selection form I have updated the filter NTE:SHR:TranslateNotificationMessageAPR_135 I have added my custom fields to the forms: NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control. Need to update filters which push data to the control forms. Thanks.. Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Custom notification fields
Looking to add custom fields to Notification Message Tag: CHG-APR-ApprovalNTForIndividual Can anyone help in identifying the filters which push data from CHG:APDetailSignature to NTE:SYS-NT Process Control. I have added my fields to the SYS:Form Field Selection form I have updated the filter NTE:SHR:TranslateNotificationMessageAPR_135 I have added my custom fields to the forms: NTE:SYS-NT Process Control ; NTE:SYS-Group NT Control ; NTE:SYS-Individual NT Control. Need to update filters which push data to the control forms. Thanks.. Marcelo Martinez ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
