Re: DSO question
Thanks Chad! On Wed, Jun 30, 2010 at 4:33 PM, Chad M Whilding wrote: > Warren, > > Don't forget that newer versions (7.x range) require a password. Under > connection settings in the AR System Administration: Console of newer 7.x > versions. So make sure the 6.3 version can accept the password from a > newer version and make sure the 6.3 can send a password to a newer version. > There was a period where certain older versions just weren't compatible > with newer versions because of this. > > Regards, > Chad Whilding > Engineer > CSC > > 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 > North American Public Sector | p: +1-937.320-6342 | f:+1-937-320- | > cwhild...@csc.com | www.csc.com > > > This is a PRIVATE message. If you are not the intended recipient, please > delete without copying and kindly advise us by e-mail of the mistake in > delivery. > NOTE: Regardless of content, this e-mail shall not operate to bind CSC to > any order or other contract unless pursuant to explicit written agreement > or government initiative expressly permitting the use of e-mail for such > purpose. > > > > |> > | From: | > |> > > > >--| > |Warren Baltimore > | > > > >--| > |> > | To:| > |> > > > >--| > |arslist@ARSLIST.ORG > | > > > >--| > |> > | Date: | > |> > > > >--| > |06/30/2010 02:30 PM > | > > > >------| > |> > | Subject: | > |> > > > >--| > |DSO question > | > > > >--| > > > > > > ** > Good day fellow listers! > > I have a quick question for everyone. While I understand the purpose of > DSO, I have never actually used it. > > If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any > reason that a DSO link could not be set up between the 2 systems (given the > fact that there are field differences in the 2 setups). > > The desired affect is to allow tickets created on the 7.5 system to also > show up on the 6.3 (and vice-versa). > > Warren > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: DSO question
Warren, Don't forget that newer versions (7.x range) require a password. Under connection settings in the AR System Administration: Console of newer 7.x versions. So make sure the 6.3 version can accept the password from a newer version and make sure the 6.3 can send a password to a newer version. There was a period where certain older versions just weren't compatible with newer versions because of this. Regards, Chad Whilding Engineer CSC 3725 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-6342 | f:+1-937-320- | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. |> | From: | |> >--| |Warren Baltimore | >--| |> | To:| |> >--| |arslist@ARSLIST.ORG | >--| |> | Date: | |> >--| |06/30/2010 02:30 PM | >--| |> | Subject: | |> >------| |DSO question | >--| ** Good day fellow listers! I have a quick question for everyone. While I understand the purpose of DSO, I have never actually used it. If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any reason that a DSO link could not be set up between the 2 systems (given the fact that there are field differences in the 2 setups). The desired affect is to allow tickets created on the 7.5 system to also show up on the 6.3 (and vice-versa). Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: DSO question
Thanks for the info! On Wed, Jun 30, 2010 at 2:49 PM, pritch wrote: > Hi Warren, > > I used DSO from a 5.x system to 6.3. So I think the concept would be the > same. The sending server uses DSO to talk to the ARServer on the receiving > side so as long as you can map the fields through, you should be able to > get it working. > > pritch > > On Wed, 30 Jun 2010 14:30:00 -0400, Warren Baltimore > wrote: > > Good day fellow listers! > > > > I have a quick question for everyone. While I understand the purpose of > > DSO, I have never actually used it. > > > > If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any > > reason that a DSO link could not be set up between the 2 systems (given > the > > fact that there are field differences in the 2 setups). > > > > The desired affect is to allow tickets created on the 7.5 system to also > > show up on the 6.3 (and vice-versa). > > > > Warren > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: DSO question
Hi Warren, I used DSO from a 5.x system to 6.3. So I think the concept would be the same. The sending server uses DSO to talk to the ARServer on the receiving side so as long as you can map the fields through, you should be able to get it working. pritch On Wed, 30 Jun 2010 14:30:00 -0400, Warren Baltimore wrote: > Good day fellow listers! > > I have a quick question for everyone. While I understand the purpose of > DSO, I have never actually used it. > > If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any > reason that a DSO link could not be set up between the 2 systems (given the > fact that there are field differences in the 2 setups). > > The desired affect is to allow tickets created on the 7.5 system to also > show up on the 6.3 (and vice-versa). > > Warren ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
DSO question
Good day fellow listers! I have a quick question for everyone. While I understand the purpose of DSO, I have never actually used it. If there are 2 system, one is ars 6.3 and the other is 7.5. Is there any reason that a DSO link could not be set up between the 2 systems (given the fact that there are field differences in the 2 setups). The desired affect is to allow tickets created on the 7.5 system to also show up on the 6.3 (and vice-versa). Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: DSO Question
Man, that's a heck of a lot of data to be pushing down the pipe via DSO. This statement... "we would like that when server A is unavailable" ...begs the question, Why is server A unavailable at times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rudolf Schwarzkopf Sent: Tuesday, October 28, 2008 9:44 PM To: arslist@ARSLIST.ORG Subject: DSO Question ** Hi List, We have two ITSM 7 servers, each one used by different groups of users. However, we would like that when server A is unavailable, its users will be able to connect to server B. This way server B would hold server A data as well as its own data. Server A will just have server A data. In order to do that, we thought about using DSO. Has anyone configured DSO to synchronize ITSM 7.x servers? I know that a lot of mapping would need to be done in order to have the servers synched (Incident/Problem/Change/SLM/Foundation data). Is there any detailed documentation or mappings from BMC that can be used? I've found a white paper from BMC that describes how to configure ID prefixes to use DSO. However it is not detailed and a whole analysis will be required to know all the forms/fields that need to be mapped/synched. Is it feasible to synch Foundation data? (Remembering that IDs will be different in both servers, since server B is also used by another group of users). For instance, when an incident goes from server A to backup server B, if a field holds the support group ID, in server B the synched support group ID might be different. Or issued like this should not happen? Would DSO be the best approach to achieve this objective? Has anyone implemented another solution to achieve this kind of objective? Thanks, Rudolf __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
DSO Question
Hi List, We have two ITSM 7 servers, each one used by different groups of users. However, we would like that when server A is unavailable, its users will be able to connect to server B. This way server B would hold server A data as well as its own data. Server A will just have server A data. In order to do that, we thought about using DSO. Has anyone configured DSO to synchronize ITSM 7.x servers? I know that a lot of mapping would need to be done in order to have the servers synched (Incident/Problem/Change/SLM/Foundation data). Is there any detailed documentation or mappings from BMC that can be used? I've found a white paper from BMC that describes how to configure ID prefixes to use DSO. However it is not detailed and a whole analysis will be required to know all the forms/fields that need to be mapped/synched. Is it feasible to synch Foundation data? (Remembering that IDs will be different in both servers, since server B is also used by another group of users). For instance, when an incident goes from server A to backup server B, if a field holds the support group ID, in server B the synched support group ID might be different. Or issued like this should not happen? Would DSO be the best approach to achieve this objective? Has anyone implemented another solution to achieve this kind of objective? Thanks, Rudolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: DSO Question
Awesome. That's what I thought, I just didn't want to 'assume' and then be down for a few days. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** The install and license apply will not cause any issues. The connection to the other server is not needed until you create a mapping. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 11:15 am Subject: Re: DSO Question I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:[EMAIL PROTECTED]> ] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both serve rs to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: DSO Question
The install and license apply will not cause any issues. The connection to the other server is not needed until you create a mapping. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 11:15 am Subject: Re: DSO Question I do not have access to one of the servers. Someone at a different site was oing to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, nd I cannot see the remote server? Basically, I just want to stage it up so I an turn on DSO at a later time. I'm trying to take advantage of a scheduled utage for the hardware upgrade, so I don't have to restart Remedy later and chedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a e-install? Thanks, Gary -Original Message- rom: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] n Behalf Of Roger Justice ent: Wednesday, October 15, 2008 10:00 AM o: arslist@ARSLIST.ORG ubject: Re: DSO Question ** Yes, you only need to be able to log into both servers to create mappings and or DSO to run after mappings and workflow have been created. Original Message- rom: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> o: arslist@ARSLIST.ORG ent: Wed, 15 Oct 2008 10:43 am ubject: DSO Question * i all. Hope everyone is doing fine. indows/ARS 6.3/SQL Server his weekend, we are upgrad ing hardware on one of our remedy server. I’m onsidering applying my DSO license afterwards. I do not have my mappings set up et, as my firewall rule isn’t in place yet. My question is, is it okay to go head and apply my DSO license before having the mappings and the firewall ules? nd just to clarify, after applying the DSO license, all I need to do is restart he server, correct? hanks, ary Opela, Jr. _Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: Where the Answers Are" html___ _Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: DSO Question
I do not have access to one of the servers. Someone at a different site was going to create the mappings. Will this cause an issue if I apply my DSO license and there are no mappings, and I cannot see the remote server? Basically, I just want to stage it up so I can turn on DSO at a later time. I'm trying to take advantage of a scheduled outage for the hardware upgrade, so I don't have to restart Remedy later and schedule a second outage. Is there a way to back-out the DSO if there are issues, other than doing a re-install? Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, October 15, 2008 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: DSO Question ** Yes, you only need to be able to log into both servers to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: DSO Question
Yes, you only need to be able to log into both servers to create mappings and for DSO to run after mappings and workflow have been created. -Original Message- From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wed, 15 Oct 2008 10:43 am Subject: DSO Question ** Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I’m considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn’t in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
DSO Question
Hi all. Hope everyone is doing fine. Windows/ARS 6.3/SQL Server This weekend, we are upgrading hardware on one of our remedy server. I'm considering applying my DSO license afterwards. I do not have my mappings set up yet, as my firewall rule isn't in place yet. My question is, is it okay to go ahead and apply my DSO license before having the mappings and the firewall rules? And just to clarify, after applying the DSO license, all I need to do is restart the server, correct? Thanks, Gary Opela, Jr. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
