Data Wizard Support Group name change did not update Work Orders
When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other references to that group name have been changed? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
The Data Wizard was created prior to the SRM application with WOs being introduced and it has not been updated to include them. This is a known issue that has not been addressed since not all ITSM implementations include SRM. -Original Message- From: Kay W kwilt...@peckham.org To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 16, 2013 9:22 am Subject: Data Wizard Support Group name change did not update Work Orders When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other references to that group name have been changed? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
Thank you for the information on SRM. Since this is a known issue, is there a workaround that would assist us in updating the Work Orders now that everything else has been renamed with the new group name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
You could review the Wizard workflow and create what you need for the WO, you can also try a Modify all. -Original Message- From: Kay Wilthew kwilt...@peckham.org To: arslist arslist@ARSLIST.ORG Sent: Mon, Dec 16, 2013 9:32 am Subject: Re: Data Wizard Support Group name change did not update Work Orders Thank you for the information on SRM. Since this is a known issue, is there a workaround that would assist us in updating the Work Orders now that everything else has been renamed with the new group name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
Or if you have a very large number of work orders, set up an escalation to change the name. This way you avoid any client side workflow and permission conflicts. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, December 16, 2013 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Support Group name change did not update Work Orders ** You could review the Wizard workflow and create what you need for the WO, you can also try a Modify all. -Original Message- From: Kay Wilthew kwilt...@peckham.orgmailto:kwilt...@peckham.org To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Mon, Dec 16, 2013 9:32 am Subject: Re: Data Wizard Support Group name change did not update Work Orders Thank you for the information on SRM. Since this is a known issue, is there a workaround that would assist us in updating the Work Orders now that everything else has been renamed with the new group name? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
We considered an escalation to update the WO tickets, as well as a Modify All. In both cases, we fear we will lose the Assignee, which will not work for us. It will also generate Notifications. We can turn off Group Notifications on the Support Group but the individual notifications would still be generated. If this is not the case, please advise, and thank you all for your assistance. This is a highly visible project and unfortunately we did not catch the WO issue in our testing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
Although BMC doesn't support it, I'd consider (with heavy testing, of course) a SQL route to bypass all workflow altogether. I haven't done this so you may run into other issues such as the assignment log, loss of the update in the audit log, etc. but it could be a quick and dirty way to get it done. Just FYI, also check out your templates for ITSM applications. For some reason I think not just Work Orders are missed, but something on either Incident or Change Templates as well. Maybe the visibility? Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay Wilthew Sent: Monday, December 16, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Support Group name change did not update Work Orders We considered an escalation to update the WO tickets, as well as a Modify All. In both cases, we fear we will lose the Assignee, which will not work for us. It will also generate Notifications. We can turn off Group Notifications on the Support Group but the individual notifications would still be generated. If this is not the case, please advise, and thank you all for your assistance. This is a highly visible project and unfortunately we did not catch the WO issue in our testing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
You could try a mod-all on 1 or 2 work orders or you could do an escalation on one work order and see what happens. Be better if you could try it in a dev invironment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay Wilthew Sent: Monday, December 16, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Data Wizard Support Group name change did not update Work Orders We considered an escalation to update the WO tickets, as well as a Modify All. In both cases, we fear we will lose the Assignee, which will not work for us. It will also generate Notifications. We can turn off Group Notifications on the Support Group but the individual notifications would still be generated. If this is not the case, please advise, and thank you all for your assistance. This is a highly visible project and unfortunately we did not catch the WO issue in our testing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Data Wizard Support Group name change did not update Work Orders
Hi, Kay: Yes, this is a known BMC issue we encountered several months ago in ITSM 8.1. An enhancement request (RFE SW00453251)has already been submitted. In the interim, BMC has provided a work-around to address “this”. The work-around is actually in the ITSM 8.1 documentation and includes adding forms for the data wizard to update. Look under the section for Modifying the Data Wizard to work with new forms. Give yourself some time to read through this section to really understand the implications. The good news is that once you add the forms, you won’t have to do it again. The data wizard uses a series of SQL statements to update the data. It’s fun once you get into it. Good Luck to you . Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kay W Sent: Monday, December 16, 2013 8:22 AM To: arslist@ARSLIST.ORG Subject: Data Wizard Support Group name change did not update Work Orders When using the Data Wizard to change a support group name, Incidents, Tasks and Templates were all updated. However, the Support Group and Assigned Support Group names in Work Orders were not updated. Is this a known issue? Is there a way to update those fields now that all the other references to that group name have been changed? Thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
