Re: Deleting file from a location using Remedy Workflows
Hi Misi, Thanks for the help and it works fine, as expected through Escalation and filter action. :) Regards, Karthick S On Wed, Sep 11, 2013 at 8:33 PM, Karthick S karthick...@gmail.com wrote: Hi Misi, Thanks for the mail, will check and let you the result on this. Regards, Karthick On Wed, Sep 11, 2013 at 6:20 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Deleting file from a location using Remedy Workflows
Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi Misi, Thanks for the mail, will check and let you the result on this. Regards, Karthick On Wed, Sep 11, 2013 at 6:20 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
