Re: Email notification problems
Running arsignal does not require you to restart services but you achieve the same results if all you want to do is re-read def files or the cache or a the ar.conf file.. there are different signals you can issue like -g for defs and cache, -c for a config file, -l for licenses.. etc... If you type arsignal /? you will get all the arguments you could use with it together with its syntax.. it does have that online help.. Joe - Original Message From: John Hanson <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 11:23:26 AM Subject: Re: Email notification problems ** I haven't run arsignal, but did restart the services and that seems to have fixed things, for now at least. It looks like I'll need to update the patch on ARS as well in the near future. Thanks to all, John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, February 22, 2007 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Email notification problems ** John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe - Original Message From: Uday Joshi <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] Need Mail bonding? Go to the Yahoo! Mail Q&A for great tips from Yahoo! Answers users. http://answers.yahoo.com/dir/?link=list&sid=396546091 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Email notification problems
I haven't run arsignal, but did restart the services and that seems to
have fixed things, for now at least. It looks like I'll need to update
the patch on ARS as well in the near future.
Thanks to all,
John
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 22, 2007 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email notification problems
**
John,
Have you tried running the arsignal -g to reread the definitions
and cache? If it works after you do that, it could be an indication of a
caching problem.. (restarting the services will have the same effect)
Cheers
Joe
- Original Message
From: Uday Joshi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 22, 2007 8:46:00 AM
Subject: Re: Email notification problems
**
Hi John,
If the ARS server is at Patch 18 then I think the problem is not
yet patched !! As the real patch is on the server libraries even if it
is related to email.
We have recently apllied patch 19 for server, email and midtier.
We are in the process of testing.
Best Regards,
Uday
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, February 22, 2007 03:58 AM
To: arslist@ARSLIST.ORG
Subject: Email notification problems
**
Hello all,
Some time last week, the Help Desk form suddenly stopped sending
out emails to groups. Instead, the logs show that Remedy is creating
one email for only one of the group members instead of one email for
each group member. This is only happening with Help Desk - CHG, TSK,
and all of the custom apps are not experiencing this and are still
sending to all group members.
When I first had this issue, the folks in support told me to
update the email engine to patch 19, so I did, and everything was fine
up until about a week ago. I've gone through various logs and none of
them have any records of issues near the time when this first began.
Has anyone else seen this before, or have an idea of what might cause
this?
I'm restarting Remedy this evening to see if that fixes it, but
I'd love to have any insight y'all can offer in case it comes up again.
ARS 6.3 patch 18
Email engine 6.3 patch 19
Solaris 9
Oracle 9
Thanks,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
_
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Re: Email notification problems
John, Have you tried running the arsignal -g to reread the definitions and cache? If it works after you do that, it could be an indication of a caching problem.. (restarting the services will have the same effect) Cheers Joe - Original Message From: Uday Joshi <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, February 22, 2007 8:46:00 AM Subject: Re: Email notification problems ** Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] 8:00? 8:25? 8:40? Find a flick in no time with the Yahoo! Search movie showtime shortcut. http://tools.search.yahoo.com/shortcuts/#news ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Email notification problems
Hi John, If the ARS server is at Patch 18 then I think the problem is not yet patched !! As the real patch is on the server libraries even if it is related to email. We have recently apllied patch 19 for server, email and midtier. We are in the process of testing. Best Regards, Uday From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson Sent: Thursday, February 22, 2007 03:58 AM To: arslist@ARSLIST.ORG Subject: Email notification problems ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Email notification problems
Did someone update the Configuration Console for Support Specifics--Step 5: Define Assignment Process? I think if you set the Skill Settings to Assign to First Individual it'll assign only to the first Individual of the group.There would be a Last Modified date from the console. Thanks Steve On 2/21/07, John Hanson <[EMAIL PROTECTED]> wrote: ** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, *John Hanson* ***Remedy Administrator/Developer The Standard*** 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Email notification problems
Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, John Hanson Remedy Administrator/Developer The Standard 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
