Re: Error in email logs...resulting in email loss
Hi Sucharita, Check the emails (to field) for any invalid addresses, if selective emails are not being delivered. Thank you, Dhananjay From: Sucharita SINGHAL [via ARS (Action Request System)] [mailto:ml-node+s1093659n7593586...@n2.nabble.com] Sent: 13 November 2013 12:23 To: Dhananjay Deshpande Subject: Error in email logs...resulting in email loss ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo SEVERE: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java
Re: Error in email logs...resulting in email loss
Hello Try to check whether you are having sustained connection with SMTP Host. How to verify SMTP connection using telnet -- Telnet IP address the server 25 -- 220 computername.domain.com SMTP Server ready -- HELO me -- 250 OK -- QUIT -- 221 Closing Port / Mail queued for delivery For SMTP authentication, please refer to: http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx Also check whether you are passing value more than 255 characters for To field on STM:BlockedEmailMessages form. SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Thanks. Regards Munesh On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer dhananjay.deshpa...@in.fujitsu.com wrote: ** Hi Sucharita, Check the emails (to field) for any invalid addresses, if selective emails are not being delivered. Thank you, *Dhananjay * *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto: ml-node+[hidden email]http://user/SendEmail.jtp?type=nodenode=7593588i=0] *Sent:* 13 November 2013 12:23 *To:* Dhananjay Deshpande *Subject:* Error in email logs...resulting in email loss ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM
Re: Error in email logs...resulting in email loss
Sucharita, I haven't worked with Remedy for the last two years, so I'm going to tentatively offer this advise. Your log shows: SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork If you know which emails are not making it out, I'd examine them and the STM:BlockedEmailMessages form and try to determine which field is getting pushed into a field that is only 255 characters where the email field can exceed 255 characters. From: Sucharita SINGHAL sucharita.sing...@st.com To: arslist@ARSLIST.ORG, Date: 11/13/2013 01:53 AM Subject:Error in email logs...resulting in email loss Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo SEVERE: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address javax.mail.SendFailedException: Invalid
Re: Error in email logs...resulting in email loss
Thanks Munesh, I will try the following and share. Regards Sucharita From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of munesh konda Sent: Wednesday, November 13, 2013 5:51 PM To: arslist@ARSLIST.ORG Subject: Re: Error in email logs...resulting in email loss ** Hello Try to check whether you are having sustained connection with SMTP Host. How to verify SMTP connection using telnet -- Telnet IP address the server 25 -- 220 computername.domain.comhttp://computername.domain.com SMTP Server ready -- HELO me -- 250 OK -- QUIT -- 221 Closing Port / Mail queued for delivery For SMTP authentication, please refer to: http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx Also check whether you are passing value more than 255 characters for To field on STM:BlockedEmailMessages form. SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Thanks. Regards Munesh On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer dhananjay.deshpa...@in.fujitsu.commailto:dhananjay.deshpa...@in.fujitsu.com wrote: ** Hi Sucharita, Check the emails (to field) for any invalid addresses, if selective emails are not being delivered. Thank you, Dhananjay From: Sucharita SINGHAL [via ARS (Action Request System)] [mailto:ml-node+mailto:ml-node%2B[hidden email]http://user/SendEmail.jtp?type=nodenode=7593588i=0] Sent: 13 November 2013 12:23 To: Dhananjay Deshpande Subject: Error in email logs...resulting in email loss ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255
Re: Error in email logs...resulting in email loss
Hello Sucharita, Seems you are able to setup the connection with SMTP host, now you need to check the value of SMTP timeout parameter set. Check if connection time-outs after the mentioned time then that's fine. But you feel that the timeout value is low then you may want to increase it. What is your AR Email Engine version ? Is it on latest patch ?because there were some defects related to SMTP timeouts. Check the below URL https://communities.bmc.com/message/244679#244679 Hope this helps. Thanks. Regards Munesh On Thu, Nov 14, 2013 at 10:13 AM, Sucharita SINGHAL sucharita.sing...@st.com wrote: ** Hello Munesh, My server gave the following result on doing telnet to smtp server. Could you please let me know how will I get to know if this is sustained connection or not? pkgweb|pkgov telnet 10.199.8.22 25 Trying... Connected to 10.199.8.22. Escape character is '^]'. 220 amgldap02.dlh.st.com STMicroelectronics HELO me 250 amgldap02 QUIT 221 2.0.0 Bye Connection closed by foreign host. I also did only telnet and let the server return back and received the following result: pkgweb|pkgov telnet 10.199.8.22 25 Trying... Connected to 10.199.8.22. Escape character is '^]'. 220 amgldap02.dlh.st.com STMicroelectronics 421 4.4.2 amgldap02 Error: timeout exceeded Connection closed by foreign host. Please help me with the understanding of the results. Thanks Regards Sucharita *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *munesh konda *Sent:* Wednesday, November 13, 2013 5:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error in email logs...resulting in email loss ** Hello Try to check whether you are having sustained connection with SMTP Host. *How to verify SMTP connection using telnet* -- Telnet IP address the server 25 -- 220 computername.domain.com SMTP Server ready -- HELO me -- 250 OK -- QUIT -- 221 Closing Port / Mail queued for delivery For SMTP authentication, please refer to: http://technet.microsoft.com/en-us/library/aa995718(v=exchg.65).aspx Also check whether you are passing value more than 255 characters for To field on STM:BlockedEmailMessages form. SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Thanks. Regards Munesh On Wed, Nov 13, 2013 at 2:58 PM, Rem_Developer dhananjay.deshpa...@in.fujitsu.com wrote: ** Hi Sucharita, Check the emails (to field) for any invalid addresses, if selective emails are not being delivered. Thank you, *Dhananjay * *From:* Sucharita SINGHAL [via ARS (Action Request System)] [mailto: ml-node+[hidden email]http://user/SendEmail.jtp?type=nodenode=7593588i=0] *Sent:* 13 November 2013 12:23 *To:* Dhananjay Deshpande *Subject:* Error in email logs...resulting in email loss ** Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE
Error in email logs...resulting in email loss
Hello Team, We are errors in email Logs. Selective mails are getting blocked and not being sent to smtp server. Please find the error snapshot as below: nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:51 AM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe (errno:32) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.close(SMTPTransport.java:374) at com.remedy.arsys.emaildaemon.SenderModule.closeTransport(SenderModule.java:129) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:317) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:52 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:53 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:54 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:55 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the field (max length - 255) : STM:BlockedEmailMessages : To Nov 13, 2013 11:00:56 AM com.sun.mail.smtp.SMTPTransport rcptTo SEVERE: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 504 5.5.2 REMSPI_ARS: Recipient address rejected: need fully-qualified address at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1468) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:595) Nov 13, 2013 11:00:58 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Value does not fall within the limits specified for the
