We have some LDAP vendor forms on our 7.5 server where the date/time fields
show relevant data and we are able to query on them.
Jason
On Tue, Nov 2, 2010 at 12:07 PM, Michaud, Christopher W Mr CTR US USA MEDCOM
USAMITC wrote:
> Classification: UNCLASSIFIED
> Caveats: NONE
>
> Mahendra,
>
> You could use a SQL view for the LDAP connection and then use AIE to
> import. This also solves the known issue with not being able to use date
> fields when querying your vendor form.
>
> Christopher Michaud
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
> Sent: Tuesday, November 02, 2010 10:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Escalation does not push vendor form data to regular form
>
> **
> Mahendra,
>
> You are right.. AIE is not an option. I wasn’t thinking correctly.
>
> John’s suggestion seems pretty good. There should be no reason why that
> should not work.
>
> Joe
>
>
> From: John Atherly
> mailto:john.athe...@apc.com
> >
> Sent: Tuesday, November 02, 2010 8:16 AM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: Escalation does not push vendor form data to regular form
>
>
> Set the Escalation to do a set filed on the vendor form.Create a filter
> to do the push field action on modify
>
> _
>
> John Atherly | APC by Schneider Electric | Information, Process &
> Organization (IPO) | Remedy Administrator / Developer
> Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 |
> Email: john.athe...@apcc.com|
> Site: www.apc.com/ http://www.apc.com/> | Address: 132
> Fairgrounds Road, West Kingston, RI 02892 USA
> *** Please consider the environment before printing this e-mail
>
>
>
>
> Mahendra Mahalkar
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 11/02/2010 02:42 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: Escalation does not push vendor form data to regular form
>
>
>
>
>
>
> **
> Will AIE work for Ldap data structure, what should I put for mapping?
> External Data to ARSystem form, right? But all the time in prior versions we
> used vendor form which worked perfect.
>
>
> Regards,
> Mahendra Mahalkar
>
>
>
> On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza blockedmailto:jdso...@shyle.net > >
> wrote:
> **
> Have you tried using AIE as an alternative? Can’t really think about why an
> Escalation should fail but AIE should work.. It worked for me although I
> can’t say I have tried it for 7.6.03
>
> Joe
>
> From: Mahendra Mahalkar
> mailto:mahendra.mahal...@gmail.com
> >
> Sent: Tuesday, November 02, 2010 1:58 AM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> mailto:arslist@ARSLIST.ORG
> >
> Subject: Re: Escalation does not push vendor form data to regular form
>
> **
> I checked the escalation logs, there I found only NULL values pushing to
> staging form.
>
>
> Regards,
> Mahendra Mahalkar
>
>
>
> On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza blockedmailto:jdso...@shyle.net > >
> wrote:
> **
> You haven’t turned off Escalations on that server have you?
>
> Turn on your Escalation Log’s. This may tell you something if you think you
> have done everything else right..
>
> Joe
>
> From: Mahendra Mahalkar
> mailto:mahendra.mahal...@gmail.com
> >
> Sent: Tuesday, November 02, 2010 1:46 AM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> mailto:arslist@ARSLIST.ORG
> >
> Subject: Escalation does not push vendor form data to regular form
>
> **
> Hi All,
> I want to transfer ldap data from vendor form to staging form(regular
> form). ARS version - 7.6.03, DB - MS SQL 2005
> For this, I created one escalation with push field action in which it
> create/modify the entries only if 'sAMAccountName' = $sAMAccountName$.
> Mapped the vendor data to staging form. The issue is that escalation
> pushing NULL to staging form though I can see/query the vendor form data
> from arsystem.
> I tried the following scenarios also ---
>
>
> * Created another vendor form, no luck
> * Created another escalation, no luck
> * Tried escalation to push vendor to another regular form, no luck
> * Tried with matching ids in push field action, no luck
> * tried same escalation between two regular forms where it worked
> perfect, but why it not working between vendor and regular form.
> * Tried with vendor form with one field only, no luck
> * I know it was easy to create such transfer prior to 7.6.03, is
> there any issue with this 7.6.03 version?
>
> Help is appreciated. I am going to raise this issue with BMC Support also.
>
>
>
>
>
> Regards,
> Mahendra
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
_
