We have some LDAP vendor forms on our 7.5 server where the date/time fields show relevant data and we are able to query on them.
Jason On Tue, Nov 2, 2010 at 12:07 PM, Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC <christopher.micha...@us.army.mil> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > Mahendra, > > You could use a SQL view for the LDAP connection and then use AIE to > import. This also solves the known issue with not being able to use date > fields when querying your vendor form. > > Christopher Michaud > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Joe Martin D'Souza > Sent: Tuesday, November 02, 2010 10:44 AM > To: arslist@ARSLIST.ORG > Subject: Re: Escalation does not push vendor form data to regular form > > ** > Mahendra, > > You are right.. AIE is not an option. I wasn’t thinking correctly. > > John’s suggestion seems pretty good. There should be no reason why that > should not work. > > Joe > > > From: John Atherly > <blockedmailto:john.athe...@apc.com<blockedmailto%3ajohn.athe...@apc.com> > > > Sent: Tuesday, November 02, 2010 8:16 AM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Re: Escalation does not push vendor form data to regular form > > > Set the Escalation to do a set filed on the vendor form. Create a filter > to do the push field action on modify > > _____________________________________________________________________________________ > > John Atherly | APC by Schneider Electric | Information, Process & > Organization (IPO) | Remedy Administrator / Developer > Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | > Email: john.athe...@apcc.com <blockedmailto: john.athe...@apcc.com> | > Site: www.apc.com/ <blockedhttp://www.apc.com/> | Address: 132 > Fairgrounds Road, West Kingston, RI 02892 USA > *** Please consider the environment before printing this e-mail > > > > > Mahendra Mahalkar <mahendra.mahal...@gmail.com> > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 11/02/2010 02:42 AM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > Subject > Re: Escalation does not push vendor form data to regular form > > > > > > > ** > Will AIE work for Ldap data structure, what should I put for mapping? > External Data to ARSystem form, right? But all the time in prior versions we > used vendor form which worked perfect. > > > Regards, > Mahendra Mahalkar > > > > On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza <jdso...@shyle.net < > blockedmailto:jdso...@shyle.net <blockedmailto%3ajdso...@shyle.net>> > > wrote: > ** > Have you tried using AIE as an alternative? Can’t really think about why an > Escalation should fail but AIE should work.. It worked for me although I > can’t say I have tried it for 7.6.03 > > Joe > > From: Mahendra Mahalkar > <blockedmailto:mahendra.mahal...@gmail.com<blockedmailto%3amahendra.mahal...@gmail.com> > > > Sent: Tuesday, November 02, 2010 1:58 AM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > <blockedmailto:arslist@ARSLIST.ORG<blockedmailto%3aarsl...@arslist.org> > > > Subject: Re: Escalation does not push vendor form data to regular form > > ** > I checked the escalation logs, there I found only NULL values pushing to > staging form. > > > Regards, > Mahendra Mahalkar > > > > On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza <jdso...@shyle.net < > blockedmailto:jdso...@shyle.net <blockedmailto%3ajdso...@shyle.net>> > > wrote: > ** > You haven’t turned off Escalations on that server have you? > > Turn on your Escalation Log’s. This may tell you something if you think you > have done everything else right.. > > Joe > > From: Mahendra Mahalkar > <blockedmailto:mahendra.mahal...@gmail.com<blockedmailto%3amahendra.mahal...@gmail.com> > > > Sent: Tuesday, November 02, 2010 1:46 AM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > <blockedmailto:arslist@ARSLIST.ORG<blockedmailto%3aarsl...@arslist.org> > > > Subject: Escalation does not push vendor form data to regular form > > ** > Hi All, > I want to transfer ldap data from vendor form to staging form(regular > form). ARS version - 7.6.03, DB - MS SQL 2005 > For this, I created one escalation with push field action in which it > create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. > Mapped the vendor data to staging form. The issue is that escalation > pushing NULL to staging form though I can see/query the vendor form data > from arsystem. > I tried the following scenarios also --- > > > * Created another vendor form, no luck > * Created another escalation, no luck > * Tried escalation to push vendor to another regular form, no luck > * Tried with matching ids in push field action, no luck > * tried same escalation between two regular forms where it worked > perfect, but why it not working between vendor and regular form. > * Tried with vendor form with one field only, no luck > * I know it was easy to create such transfer prior to 7.6.03, is > there any issue with this 7.6.03 version? > > Help is appreciated. I am going to raise this issue with BMC Support also. > > > > > > Regards, > Mahendra > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > Classification: UNCLASSIFIED > Caveats: NONE > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
