Escalation or Filter
Hi All From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation or Filter
I believe both would perform equally. However, taking into consideration that escalations should be used at a minimum, I would prefer the first option, i.e; set fields with escalation and push fields with filter. Also,this would help when the escalation queue is longer. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Thu, Jul 1, 2010 at 9:45 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark Mark Brittain Remedy Developer *NaviSite **mbritt...@navisite.com* mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation or Filter
Hi Mark
There should be no difference. I would prefer to use the escalation to
trigger a filter to do the push, as that allows you to insert validation
workflow etc. if needed. However, in both cases all the activity takes
place on the escalation thread, so you cannot 'offload' activity to other
threads to improve performance.
HTH
David Sanders
Solution Architect
Enterprise Service Suite @ Work
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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Thursday, July 01, 2010 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Escalation or Filter
Hi All
From a performance perspective which would be better?
Escalation on Form A set field and push fields to create a new record on
Form B
Escalation on Form A set field. Filter on Form A does the push fields to
create a new record on Form B.
ARS 6.3 patch 20
Oracle 9.2
SunOS 5.9
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Phone)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation or Filter
I prefer to use the Escalation sets field and a Filter does the work method. The only real advantage of using this method is that you can test it from the user tool and log the actions locally (instead of having to read server side logs). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, July 01, 2010 11:15 AM To: arslist@ARSLIST.ORG Subject: Escalation or Filter ** Hi All From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation or Filter
Yup, Escalation to start the Event, Filter to Perform the Action... On Jul 1, 1:01 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I prefer to use the Escalation sets field and a Filter does the work method. The only real advantage of using this method is that you can test it from the user tool and log the actions locally (instead of having to read server side logs). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, July 01, 2010 11:15 AM To: arsl...@arslist.org Subject: Escalation or Filter ** Hi All From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Escalation or Filter
I agree with everyone else, mainly because of threading issues. But I guess with 7 you can increase the number of escalation threads. Still, if you have a lot of other escalations, then you could potentially tie up your threads. I run 2 threads just in case something does happen to tie up 1. I do have some escalations that take a while. I was using some escalations to kick of exe files on my server to do jobs, but then I just offloaded those to sql server agent job because the remedy escalations were bogging down at night. Just bear in mind that each thread is a single-file line. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chuck Sent: Thursday, July 01, 2010 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation or Filter Yup, Escalation to start the Event, Filter to Perform the Action... On Jul 1, 1:01 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I prefer to use the Escalation sets field and a Filter does the work method. The only real advantage of using this method is that you can test it from the user tool and log the actions locally (instead of having to read server side logs). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Thursday, July 01, 2010 11:15 AM To: arsl...@arslist.org Subject: Escalation or Filter ** Hi All From a performance perspective which would be better? Escalation on Form A set field and push fields to create a new record on Form B Escalation on Form A set field. Filter on Form A does the push fields to create a new record on Form B. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
