Re: Escalations crashing server....
Mark, Try increasing your Java Heap Size to a higher value and see if that helps. Cheers, Chandru On Fri, May 2, 2008 at 3:58 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: > ** > Chandru > > These were existing Escalations imported to the server. I have been able > to modify them for change of WSDls. > > Yes I can call the WS using soapUI. > > Unfortunately we are still running 6.3 so I am not sure the same hot fix > will apply but I am now at the stage where I am going to have to log a call > with BMC :( > > Thanks > > M > > Mark Rushton > IBM Global Services > Remedy Engineering & Development Team > Email: [EMAIL PROTECTED] > Tel: 01962 822863 > Mob: 07930 336843 > > > > > *Chandre Gowda <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 01/05/2008 17:01 Please respond to > arslist@ARSLIST.ORG > >To > arslist@ARSLIST.ORG cc > Subject > Re: Escalations crashing server > > > > > ** > Mark, > > Were these escalations built newly, or were they existing prior. Also are > you able to invoke the WS with a SOAP tester ? > We faced similar issues with ARS 7.0.1 patch 6 while integrating with > Businessware. The server used to crash without any information in the logs, > remedy acknowledged it as a bug and gave a hotfix. > > Cheers, > Chandru > > On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]<[EMAIL > PROTECTED]>> > wrote: > ** > Hi Guys > > I am having some problems with escalations calling web services As > soon as they are enabled they crash arserverd!!! > > Running :- > ARS 6.3 patch 23 > AIX5.3 > Oracle 9.2 > > This escalation is calling an external (to the company lan) web service > but I am having a similar problem with another one calling an internally > hosted service. Initially I thought it was all Escalations but have narrowed > it down to those that are either calling a web service directly or setting a > flag for a filter to call a web service. This is happening on a new server > that was cloned - I have had some issues with this anyway > > I have run every single log I can think of but still found nothing > > Where else can I look? > Anyone got any ideas please? > > Cheers > > Mark Rushton > IBM Global Services > Remedy Engineering & Development Team > > > > > > -- > * > * > > *Unless stated otherwise above: > IBM United Kingdom Limited - Registered in England and Wales with number > 741598. > Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU > * > > > > > > > __Platinum Sponsor: *www.rmsportal.com* <http://www.rmsportal.com/>ARSlist: > "Where the Answers Are" html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > -- > > * > * > > *Unless stated otherwise above: > IBM United Kingdom Limited - Registered in England and Wales with number > 741598. > Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU > * > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Chandru These were existing Escalations imported to the server. I have been able to modify them for change of WSDls. Yes I can call the WS using soapUI. Unfortunately we are still running 6.3 so I am not sure the same hot fix will apply but I am now at the stage where I am going to have to log a call with BMC :( Thanks M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 Chandre Gowda <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 17:01 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** Mark, Were these escalations built newly, or were they existing prior. Also are you able to invoke the WS with a SOAP tester ? We faced similar issues with ARS 7.0.1 patch 6 while integrating with Businessware. The server used to crash without any information in the logs, remedy acknowledged it as a bug and gave a hotfix. Cheers, Chandru On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: ** Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Fred We are running Java 1.4. armonitor.conf has this entry - "/usr/ar63/bin/arplugin -s bcemremtest1 -i /usr/ar63" and on startup I get "Loaded Web Services plugin properly" message Should I be looking elsewhere for confirmation? Cheers M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 19:53 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** What java version is the Server running? And when starting up the server does the libwebservice plugin load? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations crashing server Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering & Development Team "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
What java version is the Server running? And when starting up the server does the libwebservice plugin load? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations crashing server Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering & Development Team "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
**BMC acknowledged it as a bug and gave a hotfix. :-) On Thu, May 1, 2008 at 12:01 PM, Chandre Gowda <[EMAIL PROTECTED]> wrote: > Mark, > > Were these escalations built newly, or were they existing prior. Also are > you able to invoke the WS with a SOAP tester ? > We faced similar issues with ARS 7.0.1 patch 6 while integrating with > Businessware. The server used to crash without any information in the logs, > remedy acknowledged it as a bug and gave a hotfix. > > Cheers, > Chandru > > On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]> > wrote: > > > ** > > Hi Guys > > > > I am having some problems with escalations calling web services As > > soon as they are enabled they crash arserverd!!! > > > > Running :- > > ARS 6.3 patch 23 > > AIX5.3 > > Oracle 9.2 > > > > This escalation is calling an external (to the company lan) web service > > but I am having a similar problem with another one calling an internally > > hosted service. Initially I thought it was all Escalations but have narrowed > > it down to those that are either calling a web service directly or setting a > > flag for a filter to call a web service. This is happening on a new server > > that was cloned - I have had some issues with this anyway > > > > I have run every single log I can think of but still found nothing > > > > Where else can I look? > > Anyone got any ideas please? > > > > Cheers > > > > Mark Rushton > > IBM Global Services > > Remedy Engineering & Development Team > > > > > > > > > > > > -- > > > > * > > * > > > > *Unless stated otherwise above: > > IBM United Kingdom Limited - Registered in England and Wales with number > > 741598. > > Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 > > 3AU* > > > > > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Mark, Were these escalations built newly, or were they existing prior. Also are you able to invoke the WS with a SOAP tester ? We faced similar issues with ARS 7.0.1 patch 6 while integrating with Businessware. The server used to crash without any information in the logs, remedy acknowledged it as a bug and gave a hotfix. Cheers, Chandru On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: > ** > Hi Guys > > I am having some problems with escalations calling web services As > soon as they are enabled they crash arserverd!!! > > Running :- > ARS 6.3 patch 23 > AIX5.3 > Oracle 9.2 > > This escalation is calling an external (to the company lan) web service > but I am having a similar problem with another one calling an internally > hosted service. Initially I thought it was all Escalations but have narrowed > it down to those that are either calling a web service directly or setting a > flag for a filter to call a web service. This is happening on a new server > that was cloned - I have had some issues with this anyway > > I have run every single log I can think of but still found nothing > > Where else can I look? > Anyone got any ideas please? > > Cheers > > Mark Rushton > IBM Global Services > Remedy Engineering & Development Team > > > > > > -- > > * > * > > *Unless stated otherwise above: > IBM United Kingdom Limited - Registered in England and Wales with number > 741598. > Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU > * > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering & Development Team "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Escalations crashing server....
Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
