FYI: BMC Knowledge base searching tip....
All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
sarcasm More and more I am TOTALLY impressed with this new KB engine... /sarcasm On 1/8/07, Carey Matthew Black [EMAIL PROTECTED] wrote: All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Good thing BMC came along to show Remedy how to do business with its customers, huh? (When was the last time you saw your BMC account rep.?) And as a bonus, BMC apparently brought its marketing department to show how (not) to build applications! Yay! Offshoring for everyone - the answer to customer satisfaction! Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, January 08, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip ** sarcasm More and more I am TOTALLY impressed with this new KB engine... /sarcasm On 1/8/07, Carey Matthew Black [EMAIL PROTECTED] wrote: All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Wow, nice spelling mistakes there. *laugh* defuct == defunct Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Off hand thought ...Could it be doing the Google formatting where -... means to exclude. That would mean KM-10005381 would find all documents with KM that do not contain -10005381 Wouldn't that be a kick, to return all documents but the one you want. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
LOL! It would, indeed, Fred. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, January 08, 2007 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Off hand thought ...Could it be doing the Google formatting where -... means to exclude. That would mean KM-10005381 would find all documents with KM that do not contain -10005381 Wouldn't that be a kick, to return all documents but the one you want. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Rick, The simple answer is if the string KM- shows up more the document population it is going to rank that resultset higher than a unique string regardless of the search query. There is a way around this however, just as Matt suggested using the Document ID sans the KM-. Again, the proper route would be to provide a new field for searching on Document ID only, not this backwards way. Good luck, as I don't see that happening soon. :( I am just providing information from my own experience with the technology that is being used here. Thanks for the reply! Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
I am disappointed that the prefix (that would appear on every record) is not in the exclude list. (Assuming there is such a thing. Like the old FTS had. And I am fairly sure it exists in the new FTS too.) I am also disappointed that the total string match does not weigh higher than a partial string match. (Why should multiple partial matches of 81 or 381 or KM- be considered a better match than a single match of the whole supplied search value KM-10005381? Just because the is a popular word in the data does not make it a good candidate to match on. The existing rules just do not compute for me.) I am also disappointed that there is no obvious way to look up a specific entry when you know the primary key. The addition of a separate KB-ID field does not sound like it should be that hard to do. (That single field and a simple active link, or maybe three, should avoid the whole FTS feature all together.) I guess I was just belly aching about some features that just seems so obvious to me. I still hope the searching tip might be of some help to some of you out there. (The tip will likely also serve as a workaround that will also prevent BMC from taking 10 minutes to make such a simple change to solve our root problem too. But maybe that is just my current foul mood speaking.) But as I sit here, preparing for a late night production deployment, after watching the OSU Buckeyes lose a National Championship I just think there are more important things than FTS right now. Go Bucks. Congratulations Gators. You earned it this year. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
