Re: Good article on Root Cause
“Make everything as simple as possible, but not simpler.” – Albert Einstein. True that simplicity, in and of itself, reduces risk of failure. But simplicity also reduces functionality. I know well the adages of simplicity in software. But simple software is only useful for simple requirements. As for the articles, they are interesting and worth a read. Here’s a number of points: While software in general is a complex system, it is one with a lot less variability (code paths not withstanding) than the complex human / machine / organisational systems being talked about. Consider life itself as a complex system with its variability. (I don’t think at this point we can get more complex.) It seems to work well, regularly, and with only quite rare catastrophic failures. Software is maintained such that it “tends” to get more stable over time. (in spite of an average 70% error rate for software changes and fixes). As an example, look at z/OS: evolving for some 35 odd years, through generations of hardware, communications and disk access protocols. z/OS allow you to do hardware maintenance without affecting running services and applications! All that being said, I did once injure a human being with some integration software I wrote. And there certainly were a lot of human errors that contributed to the injury. My software worked correctly but I made a further complication to it to allow priorities on integration messages in an effort to reduce the probability of the same set of errors occurring. Enjoyed the article(s). Enjoy the holidays and „Guten Rutsch!“ Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of matt.laurenc...@gmail.com Sent: December-21-12 09:09 To: arslist@ARSLIST.ORG Subject: Re: Good article on Root Cause ** ** Simplicity definitely solves many issues (or prevents to create others ;) Wishing you all a great Holiday Season! ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfiles Skype: matt.laurenceau - Reply message - From: arslist arsl...@danielbloom.ca To: arslist@ARSLIST.ORG Subject: Good article on Root Cause Date: Thu, Dec 20, 2012 22:59 Thanks John, Fascinating reading! Pretend it took me until tomorrow(Friday) to read it … My comment is tangential: “Complex systems fail”, therefore try to keep things simple. “I am simple minded, keep it simple” is how I usually put it; what I mean is that the simplest solution is usually the best. [for those that recognize it, yes a derivation from Occam’s Razor] If I can find a way to do things with one new form, a few active links, and one filter for a data call versus major modifications I will Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: December 20, 2012 4:23 PM To: arslist@ARSLIST.ORG Subject: Good article on Root Cause ** http://www.theitsmreview.com/2012/12/railways-derailments/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image002.jpg smime.p7s Description: S/MIME cryptographic signature
Re: Good article on Root Cause
I liked the article - because it challenges a common accepted idea root-cause -- there is never one root cause -- there are many. Fire = heat, fuel, oxygen (take away one -- you don't get the result) The Titanic sank -- why? Rudder too small Lookout people not properly trained Not double skinned walls Can't rivet on curved metal Hit ice-berg Went too fast Travel at night Any one of those could have prevented the issue. Root-cause should be relabeled Contributing factors (Or something like that). (and it should be a list :) (or a table in Remedy talk)) -John On Thu, Dec 20, 2012 at 3:23 PM, John Sundberg john.sundb...@kineticdata.com wrote: http://www.theitsmreview.com/2012/12/railways-derailments/ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good article on Root Cause
Isn't the root cause of the Titanic sinking the Hit Iceberg? The occurrence of any of the other factors didn't cause the sinking in and of themselves. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, December 21, 2012 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Good article on Root Cause ** I liked the article - because it challenges a common accepted idea root-cause -- there is never one root cause -- there are many. Fire = heat, fuel, oxygen (take away one -- you don't get the result) The Titanic sank -- why? Rudder too small Lookout people not properly trained Not double skinned walls Can't rivet on curved metal Hit ice-berg Went too fast Travel at night Any one of those could have prevented the issue. Root-cause should be relabeled Contributing factors (Or something like that). (and it should be a list :) (or a table in Remedy talk)) -John On Thu, Dec 20, 2012 at 3:23 PM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: http://www.theitsmreview.com/2012/12/railways-derailments/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930tel:651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good article on Root Cause
Not really. It sank - because it filled with water. (water pumps were not appropriate size) Because the welds were not strong enough. (needed better welding technology) Which were used instead of double walls. (invented later) But the rudder was too small to miss the iceberg, couldn't turn fast enough. (bad engineering) But the people trained were not good at spotting icebergs at night. (training) Chose to go at night (decision) Went too fast (pride) etc… The Titanic sinking is a famous root-cause problem. (Many people blame the iceberg -- but -- other things failed first, and other things failed later) Again -- any one of those could have avoided the sinking. -John On Fri, Dec 21, 2012 at 10:41 AM, richard@bwc.state.oh.us richard@bwc.state.oh.us wrote: ** Isn’t the “root cause” of the Titanic sinking the “Hit Iceberg”? The occurrence of any of the other factors didn’t cause the sinking in and of themselves. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Friday, December 21, 2012 11:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Good article on Root Cause ** I liked the article - because it challenges a common accepted idea root-cause -- there is never one root cause -- there are many. Fire = heat, fuel, oxygen (take away one -- you don't get the result) The Titanic sank -- why? Rudder too small Lookout people not properly trained Not double skinned walls Can't rivet on curved metal Hit ice-berg Went too fast Travel at night Any one of those could have prevented the issue. Root-cause should be relabeled Contributing factors (Or something like that). (and it should be a list :) (or a table in Remedy talk)) -John On Thu, Dec 20, 2012 at 3:23 PM, John Sundberg john.sundb...@kineticdata.com wrote: http://www.theitsmreview.com/2012/12/railways-derailments/ -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Good article on Root Cause
http://www.theitsmreview.com/2012/12/railways-derailments/ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good article on Root Cause
Thanks John, Fascinating reading! Pretend it took me until tomorrow(Friday) to read it . My comment is tangential: Complex systems fail, therefore try to keep things simple. I am simple minded, keep it simple is how I usually put it; what I mean is that the simplest solution is usually the best. [for those that recognize it, yes a derivation from Occam's Razor] If I can find a way to do things with one new form, a few active links, and one filter for a data call versus major modifications I will Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: December 20, 2012 4:23 PM To: arslist@ARSLIST.ORG Subject: Good article on Root Cause ** http://www.theitsmreview.com/2012/12/railways-derailments/ -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - http://www.kineticdata.com/Events/KEG.html KEG 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
