RE: How To Make an AR Server an Admin Server
Hi, Also further to this with the server always being a SG member, it falls in line with the ability to run the AR Server against a Read Only DB (where you can split out an AR Server for Reporting purposes) – which as LJ mentions happened at around SP2 (or before 9.x SP2, it required a Hotfix). The SG tables (Rankings, etc) control what the servers do now, not the ar.cfg switches. It appears for some reason (configuration somewhere, which could be a result of the upgrade), that the system does not think there is an Admin or does not want to make that server the admin. The following Wiki section lists the SG tables which need to be checked (based on the Servers being always a SG member): https://docs.bmc.com/docs/brid91/en/planning-bmc-remedy-smart-reporting-deployment-825209988.html So, I am guessing that the SG tables and Ranking form needs to be set correctly for the Server to be started as the “Admin” server. -- Kind Regards, Carl Wilson From: ARSList On Behalf Of LJ LongWing Sent: 11 December 2018 22:33 To: arslist@arslist.org Subject: Re: How To Make an AR Server an Admin Server Yes, but as of SP3 or SP4 (I forget which) BMC decided that all servers are part of a server group, even if it's a group of 1, I'm not part of the team that does this sort of thing but I believe it simplified the process of 'who is doing what' if all servers do it the same way instead of some of them doing it one way and groups doing it differentlyso, as of the SP that implements it...you must be in a server group. On Tue, Dec 11, 2018 at 11:18 AM Rockwood, Julie via ARSList mailto:arslist@arslist.org> > wrote: It’s my understanding that he does not want it to be part of a server group From: ARSList mailto:arslist-boun...@arslist.org> > On Behalf Of LJ LongWing Sent: Tuesday, December 11, 2018 10:36 AM To: ARSList mailto:arslist@arslist.org> > Subject: RE: How To Make an AR Server an Admin Server That means nothing in a server group On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" < <mailto:arslist@arslist.org> arslist@arslist.org> wrote: You might need to go into ar.cfg on your server and make sure admin operations aren’t disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList < <mailto:arslist-boun...@arslist.org> arslist-boun...@arslist.org> On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList < <mailto:arslist@arslist.org> arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. _ From: ARSList mailto:arslist-boun...@arslist.org> > on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com> > Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com> > wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: <https://communities.bmc.com/message/139868#139868> https://communities.bmc.com/message/139868#139868 <https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html> https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: <https://www.missingpiecessoftware.com/products/remedy-restore-tool> https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org> > Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing < <mailto:lj.longw...@gmail
Re: How To Make an AR Server an Admin Server
Yes, but as of SP3 or SP4 (I forget which) BMC decided that all servers are part of a server group, even if it's a group of 1, I'm not part of the team that does this sort of thing but I believe it simplified the process of 'who is doing what' if all servers do it the same way instead of some of them doing it one way and groups doing it differentlyso, as of the SP that implements it...you must be in a server group. On Tue, Dec 11, 2018 at 11:18 AM Rockwood, Julie via ARSList < arslist@arslist.org> wrote: > It’s my understanding that he does not want it to be part of a server group > > > > *From:* ARSList *On Behalf Of *LJ LongWing > *Sent:* Tuesday, December 11, 2018 10:36 AM > *To:* ARSList > *Subject:* RE: How To Make an AR Server an Admin Server > > > > That means nothing in a server group > > > > On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" < > arslist@arslist.org> wrote: > > You might need to go into ar.cfg on your server and make sure admin > operations aren’t disabled. It should be set to False. > > > > Disable-Admin-Ops: F > > > > *From:* ARSList *On Behalf Of *Brian Pancia > *Sent:* Tuesday, December 11, 2018 8:34 AM > *To:* ARSList > *Subject:* Re: How To Make an AR Server an Admin Server > > > > Did you shutdown the other servers in the group when doing the > install/upgrade? Not sure if that would make a difference. > -- > > *From:* ARSList <*arslist-boun...@arslist.org* > > on behalf of Thomas Miskiewicz < > *tmisk...@gmail.com* > > *Sent:* Monday, December 10, 2018 1:48:00 AM > *To:* ARSList > *Subject:* Re: How To Make an AR Server an Admin Server > > > > Thank Theo, but the DB ist restored or copy of anything. We just upgraded > the server from 7.6 to 9.1.04 and the server is running fine but we’d like > a complete installation. All the forms haven’t been updated and the server > is seen as a secondary for some reason... > > > > > On 10. Dec 2018, at 07:42, Theo Fondse <*theo.fon...@gmail.com* > > wrote: > > > > Hi Thomas, > > > > Is the DB a restored copy from prod or another environment? > > I would also make sure to change the servergroup name (Server Name Alias) > on the new server if the DB was a copy of another server’s DB. > > > > Also have a look at the below to get more info on the places to fix server > references: > > *https://communities.bmc.com/message/139868#139868* > <https://communities.bmc.com/message/139868#139868> > > > > > *https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html* > <https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html> > > > > > > You could also use MPS to fix server references: > > *https://www.missingpiecessoftware.com/products/remedy-restore-tool* > <https://www.missingpiecessoftware.com/products/remedy-restore-tool> > > > > > > Best Regards, > > > > Theo Fondse > > > > *From:* ARSList [*mailto:arslist-boun...@arslist.org* > ] *On Behalf Of *Thomas Miskiewicz > *Sent:* Sunday, 9 December, 2018 10:35 PM > *To:* ARSList <*arslist@arslist.org* > > *Subject:* Re: How To Make an AR Server an Admin Server > > > > I did everything you said, I even now removed the > ARSystemInstalledConfiguraiton.xml and on the last screen before the > installation the installer already says it will perform a a secondary > server install / upgrade. > > > > Again, my question is where is the primary / secondary info stored? Why is > the ranking config being ignored? > > > > > > > > On 7. Dec 2018, at 20:01, LJ LongWing <*lj.longw...@gmail.com* > > wrote: > > > > all of the ones that start with srvgrp in the db > > > > On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz <*tmisk...@gmail.com* > > wrote: > > which table? > > > > On Fri 7. Dec 2018 at 19:45, Kevin Shaffer <*kshaf...@partneritsm.com* > > wrote: > > We had a similar issue where our srvgrp forms in the DB still had > references to other servers. Make sure tgose tables are correct. > > Get *Outlook for Android* <https://aka.ms/ghei36> > > > -- > > *From:* ARSList <*arslist-boun...@arslist.org* > > on behalf of LJ LongWing < > *lj.longw...@gmail.com* > > *Sent:* Friday, December 7, 2018 10:07:18 AM > *To:* *arslist@arslist.org* > *Subject:* Re: How To Make an AR Server an Admin Server > > > > after settin
RE: How To Make an AR Server an Admin Server
It’s my understanding that he does not want it to be part of a server group From: ARSList On Behalf Of LJ LongWing Sent: Tuesday, December 11, 2018 10:36 AM To: ARSList Subject: RE: How To Make an AR Server an Admin Server That means nothing in a server group On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" mailto:arslist@arslist.org>> wrote: You might need to go into ar.cfg on your server and make sure admin operations aren’t disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList mailto:arslist-boun...@arslist.org>> On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>> Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com>> wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing mailto:lj.longw...@gmail.com>> Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group membe
RE: How To Make an AR Server an Admin Server
That means nothing in a server group On December 11, 2018 10:22:46 AM "Rockwood, Julie via ARSList" wrote: You might need to go into ar.cfg on your server and make sure admin operations aren’t disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList on behalf of Thomas Miskiewicz Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android From: ARSList on behalf of LJ LongWing Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas On Dec 7, 2018, at 4:46 PM, Carl Wilson wrote: Hi, If it is one of the latest versions of Remedy, all Servers are Server Group members by default now. -- Kind Regards, Carl Wilson -Original Message- From: ARSList On Behalf Of Thomas Miskiewicz Sent: 07 December 2018 15:25 To: ARSList Subject: How To Make an AR Server an Admin Server Hi Listers, installed a server that wasn’t in a server group. The server is now suddenly a server group member and a non-admin server on top of that. I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to false but it doesn’t help. How is that information stored? Support came up with the genius idea to fall back and start from scratch. Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSLi
RE: How To Make an AR Server an Admin Server
You might need to go into ar.cfg on your server and make sure admin operations aren't disabled. It should be set to False. Disable-Admin-Ops: F From: ARSList On Behalf Of Brian Pancia Sent: Tuesday, December 11, 2018 8:34 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of Thomas Miskiewicz mailto:tmisk...@gmail.com>> Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we'd like a complete installation. All the forms haven't been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com>> wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server's DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing mailto:lj.longw...@gmail.com>> Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it's an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn't in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn't help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailm
Re: How To Make an AR Server an Admin Server
Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList on behalf of Thomas Miskiewicz Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server an Admin Server Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... On 10. Dec 2018, at 07:42, Theo Fondse mailto:theo.fon...@gmail.com>> wrote: Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList mailto:arslist@arslist.org>> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com>> wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing mailto:lj.longw...@gmail.com>> Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman
Re: How To Make an AR Server an Admin Server
Thank Theo, but the DB ist restored or copy of anything. We just upgraded the server from 7.6 to 9.1.04 and the server is running fine but we’d like a complete installation. All the forms haven’t been updated and the server is seen as a secondary for some reason... > On 10. Dec 2018, at 07:42, Theo Fondse wrote: > > Hi Thomas, > > Is the DB a restored copy from prod or another environment? > I would also make sure to change the servergroup name (Server Name Alias) on > the new server if the DB was a copy of another server’s DB. > > Also have a look at the below to get more info on the places to fix server > references: > https://communities.bmc.com/message/139868#139868 > <https://communities.bmc.com/message/139868#139868> > > https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html > > <https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html> > > > You could also use MPS to fix server references: > https://www.missingpiecessoftware.com/products/remedy-restore-tool > <https://www.missingpiecessoftware.com/products/remedy-restore-tool> > > > Best Regards, > > Theo Fondse > > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas > Miskiewicz > Sent: Sunday, 9 December, 2018 10:35 PM > To: ARSList > Subject: Re: How To Make an AR Server an Admin Server > > I did everything you said, I even now removed the > ARSystemInstalledConfiguraiton.xml and on the last screen before the > installation the installer already says it will perform a a secondary server > install / upgrade. > > Again, my question is where is the primary / secondary info stored? Why is > the ranking config being ignored? > > > > >> On 7. Dec 2018, at 20:01, LJ LongWing > <mailto:lj.longw...@gmail.com>> wrote: >> >> all of the ones that start with srvgrp in the db >> >> On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz > <mailto:tmisk...@gmail.com>> wrote: >>> which table? >>> >>> On Fri 7. Dec 2018 at 19:45, Kevin Shaffer >> <mailto:kshaf...@partneritsm.com>> wrote: >>>> We had a similar issue where our srvgrp forms in the DB still had >>>> references to other servers. Make sure tgose tables are correct. >>>> >>>> Get Outlook for Android <https://aka.ms/ghei36> >>>> >>>> From: ARSList >>> <mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing >>>> mailto:lj.longw...@gmail.com>> >>>> Sent: Friday, December 7, 2018 10:07:18 AM >>>> To: arslist@arslist.org <mailto:arslist@arslist.org> >>>> Subject: Re: How To Make an AR Server an Admin Server >>>> >>>> after setting it, did you either press the 'sync' button, or restart the >>>> server to have it take effect? >>>> >>>> On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz >>> <mailto:tmisk...@gmail.com>> wrote: >>>>> Did that. Zero effect on anything. >>>>> >>>>> On Fri 7. Dec 2018 at 17:02, LJ LongWing >>>> <mailto:lj.longw...@gmail.com>> wrote: >>>>>> Rank it as an Admin in the Server Group Operational Ranking form, and >>>>>> for that matter, rank it as 1 for the rest of them as well. >>>>>> >>>>>> On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz >>>>> <mailto:tmisk...@gmail.com>> wrote: >>>>>>> Thank Carl, yes it is. 9.1.04 >>>>>>> >>>>>>> Fine, then let me rephrase my question. How to tell the server that >>>>>>> it’s an admin server so that the installer imports / updates the system >>>>>>> forms etc, >>>>>>> >>>>>>> >>>>>>> Thomas >>>>>>> >>>>>>> > On Dec 7, 2018, at 4:46 PM, Carl Wilson >>>>>> > <mailto:carlbwil...@gmail.com>> wrote: >>>>>>> > >>>>>>> > Hi, >>>>>>> > If it is one of the latest versions of Remedy, all Servers are Server >>>>>>> > Group members by default now. >>>>>>> > >>>>>>> > -- >>>>>>> > >>>>>>> > Kind Regar
RE: How To Make an AR Server an Admin Server
Hi Thomas, Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing mailto:lj.longw...@gmail.com> > wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz mailto:tmisk...@gmail.com> > wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer mailto:kshaf...@partneritsm.com> > wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android <https://aka.ms/ghei36> _ From: ARSList mailto:arslist-boun...@arslist.org> > on behalf of LJ LongWing mailto:lj.longw...@gmail.com> > Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org <mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com> > wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com> > wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com> > wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson <mailto:carlbwil...@gmail.com> > wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList <mailto:arslist-boun...@arslist.org> > On Behalf Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org> > > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? > On 7. Dec 2018, at 20:01, LJ LongWing wrote: > > all of the ones that start with srvgrp in the db > > On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz <mailto:tmisk...@gmail.com>> wrote: > which table? > > On Fri 7. Dec 2018 at 19:45, Kevin Shaffer <mailto:kshaf...@partneritsm.com>> wrote: > We had a similar issue where our srvgrp forms in the DB still had references > to other servers. Make sure tgose tables are correct. > > Get Outlook for Android <https://aka.ms/ghei36> > From: ARSList <mailto:arslist-boun...@arslist.org>> on behalf of LJ LongWing > mailto:lj.longw...@gmail.com>> > Sent: Friday, December 7, 2018 10:07:18 AM > To: arslist@arslist.org <mailto:arslist@arslist.org> > Subject: Re: How To Make an AR Server an Admin Server > > after setting it, did you either press the 'sync' button, or restart the > server to have it take effect? > > On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz <mailto:tmisk...@gmail.com>> wrote: > Did that. Zero effect on anything. > > On Fri 7. Dec 2018 at 17:02, LJ LongWing <mailto:lj.longw...@gmail.com>> wrote: > Rank it as an Admin in the Server Group Operational Ranking form, and for > that matter, rank it as 1 for the rest of them as well. > > On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz <mailto:tmisk...@gmail.com>> wrote: > Thank Carl, yes it is. 9.1.04 > > Fine, then let me rephrase my question. How to tell the server that it’s an > admin server so that the installer imports / updates the system forms etc, > > > Thomas > > > On Dec 7, 2018, at 4:46 PM, Carl Wilson > <mailto:carlbwil...@gmail.com>> wrote: > > > > Hi, > > If it is one of the latest versions of Remedy, all Servers are Server Group > > members by default now. > > > > -- > > > > Kind Regards, > > > > Carl Wilson > > > > > > -Original Message- > > From: ARSList > <mailto:arslist-boun...@arslist.org>> On Behalf Of Thomas Miskiewicz > > Sent: 07 December 2018 15:25 > > To: ARSList mailto:arslist@arslist.org>> > > Subject: How To Make an AR Server an Admin Server > > > > Hi Listers, > > > > installed a server that wasn’t in a server group. The server is now > > suddenly a server group member and a non-admin server on top of that. > > > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > > false but it doesn’t help. > > > > How is that information stored? Support came up with the genius idea to > > fall back and start from scratch. > > > > > > > > Thomas > > -- > > ARSList mailing list > > ARSList@arslist.org <mailto:ARSList@arslist.org> > > https://mailman.rrr.se/cgi/listinfo/arslist > > <https://mailman.rrr.se/cgi/listinfo/arslist> > > > > > > --- > > This email has been checked for viruses by Avast antivirus software. > > https://www.avast.com/antivirus <https://www.avast.com/antivirus> > > > > > > -- > > ARSList mailing list > > ARSList@arslist.org <mailto:ARSList@arslist.org> > > https://mailman.rrr.se/cgi/listinfo/arslist > > <https://mailman.rrr.se/cgi/listinfo/arslist> > > > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > <https://mailman.rrr.se/cgi/listinfo/arslist> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz wrote: > which table? > > On Fri 7. Dec 2018 at 19:45, Kevin Shaffer > wrote: > >> We had a similar issue where our srvgrp forms in the DB still had >> references to other servers. Make sure tgose tables are correct. >> >> Get Outlook for Android <https://aka.ms/ghei36> >> >> -- >> *From:* ARSList on behalf of LJ LongWing < >> lj.longw...@gmail.com> >> *Sent:* Friday, December 7, 2018 10:07:18 AM >> *To:* arslist@arslist.org >> *Subject:* Re: How To Make an AR Server an Admin Server >> >> after setting it, did you either press the 'sync' button, or restart the >> server to have it take effect? >> >> On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz >> wrote: >> >>> Did that. Zero effect on anything. >>> >>> On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: >>> >>>> Rank it as an Admin in the Server Group Operational Ranking form, and >>>> for that matter, rank it as 1 for the rest of them as well. >>>> >>>> On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz >>>> wrote: >>>> >>>>> Thank Carl, yes it is. 9.1.04 >>>>> >>>>> Fine, then let me rephrase my question. How to tell the server that >>>>> it’s an admin server so that the installer imports / updates the system >>>>> forms etc, >>>>> >>>>> >>>>> Thomas >>>>> >>>>> > On Dec 7, 2018, at 4:46 PM, Carl Wilson >>>>> wrote: >>>>> > >>>>> > Hi, >>>>> > If it is one of the latest versions of Remedy, all Servers are >>>>> Server Group members by default now. >>>>> > >>>>> > -- >>>>> > >>>>> > Kind Regards, >>>>> > >>>>> > Carl Wilson >>>>> > >>>>> > >>>>> > -Original Message- >>>>> > From: ARSList On Behalf Of Thomas >>>>> Miskiewicz >>>>> > Sent: 07 December 2018 15:25 >>>>> > To: ARSList >>>>> > Subject: How To Make an AR Server an Admin Server >>>>> > >>>>> > Hi Listers, >>>>> > >>>>> > installed a server that wasn’t in a server group. The server is now >>>>> suddenly a server group member and a non-admin server on top of that. >>>>> > >>>>> > I tried to change IS_SECONDARY to false und set the >>>>> Server-Group-Memeber to false but it doesn’t help. >>>>> > >>>>> > How is that information stored? Support came up with the genius idea >>>>> to fall back and start from scratch. >>>>> > >>>>> > >>>>> > >>>>> > Thomas >>>>> > -- >>>>> > ARSList mailing list >>>>> > ARSList@arslist.org >>>>> > https://mailman.rrr.se/cgi/listinfo/arslist >>>>> > >>>>> > >>>>> > --- >>>>> > This email has been checked for viruses by Avast antivirus software. >>>>> > https://www.avast.com/antivirus >>>>> > >>>>> > >>>>> > -- >>>>> > ARSList mailing list >>>>> > ARSList@arslist.org >>>>> > https://mailman.rrr.se/cgi/listinfo/arslist >>>>> >>>>> >>>>> -- >>>>> ARSList mailing list >>>>> ARSList@arslist.org >>>>> https://mailman.rrr.se/cgi/listinfo/arslist >>>>> >>>> -- >>>> ARSList mailing list >>>> ARSList@arslist.org >>>> https://mailman.rrr.se/cgi/listinfo/arslist >>>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer wrote: > We had a similar issue where our srvgrp forms in the DB still had > references to other servers. Make sure tgose tables are correct. > > Get Outlook for Android <https://aka.ms/ghei36> > > -- > *From:* ARSList on behalf of LJ LongWing < > lj.longw...@gmail.com> > *Sent:* Friday, December 7, 2018 10:07:18 AM > *To:* arslist@arslist.org > *Subject:* Re: How To Make an AR Server an Admin Server > > after setting it, did you either press the 'sync' button, or restart the > server to have it take effect? > > On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz > wrote: > >> Did that. Zero effect on anything. >> >> On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: >> >>> Rank it as an Admin in the Server Group Operational Ranking form, and >>> for that matter, rank it as 1 for the rest of them as well. >>> >>> On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz >>> wrote: >>> >>>> Thank Carl, yes it is. 9.1.04 >>>> >>>> Fine, then let me rephrase my question. How to tell the server that >>>> it’s an admin server so that the installer imports / updates the system >>>> forms etc, >>>> >>>> >>>> Thomas >>>> >>>> > On Dec 7, 2018, at 4:46 PM, Carl Wilson >>>> wrote: >>>> > >>>> > Hi, >>>> > If it is one of the latest versions of Remedy, all Servers are Server >>>> Group members by default now. >>>> > >>>> > -- >>>> > >>>> > Kind Regards, >>>> > >>>> > Carl Wilson >>>> > >>>> > >>>> > -Original Message- >>>> > From: ARSList On Behalf Of Thomas >>>> Miskiewicz >>>> > Sent: 07 December 2018 15:25 >>>> > To: ARSList >>>> > Subject: How To Make an AR Server an Admin Server >>>> > >>>> > Hi Listers, >>>> > >>>> > installed a server that wasn’t in a server group. The server is now >>>> suddenly a server group member and a non-admin server on top of that. >>>> > >>>> > I tried to change IS_SECONDARY to false und set the >>>> Server-Group-Memeber to false but it doesn’t help. >>>> > >>>> > How is that information stored? Support came up with the genius idea >>>> to fall back and start from scratch. >>>> > >>>> > >>>> > >>>> > Thomas >>>> > -- >>>> > ARSList mailing list >>>> > ARSList@arslist.org >>>> > https://mailman.rrr.se/cgi/listinfo/arslist >>>> > >>>> > >>>> > --- >>>> > This email has been checked for viruses by Avast antivirus software. >>>> > https://www.avast.com/antivirus >>>> > >>>> > >>>> > -- >>>> > ARSList mailing list >>>> > ARSList@arslist.org >>>> > https://mailman.rrr.se/cgi/listinfo/arslist >>>> >>>> >>>> -- >>>> ARSList mailing list >>>> ARSList@arslist.org >>>> https://mailman.rrr.se/cgi/listinfo/arslist >>>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android<https://aka.ms/ghei36> From: ARSList on behalf of LJ LongWing Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz mailto:tmisk...@gmail.com>> wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson > mailto:carlbwil...@gmail.com>> wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList > mailto:arslist-boun...@arslist.org>> On Behalf > Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList mailto:arslist@arslist.org>> > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > ARSList mailing list > ARSList@arslist.org<mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org<mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz wrote: > Did that. Zero effect on anything. > > On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: > >> Rank it as an Admin in the Server Group Operational Ranking form, and for >> that matter, rank it as 1 for the rest of them as well. >> >> On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz >> wrote: >> >>> Thank Carl, yes it is. 9.1.04 >>> >>> Fine, then let me rephrase my question. How to tell the server that it’s >>> an admin server so that the installer imports / updates the system forms >>> etc, >>> >>> >>> Thomas >>> >>> > On Dec 7, 2018, at 4:46 PM, Carl Wilson wrote: >>> > >>> > Hi, >>> > If it is one of the latest versions of Remedy, all Servers are Server >>> Group members by default now. >>> > >>> > -- >>> > >>> > Kind Regards, >>> > >>> > Carl Wilson >>> > >>> > >>> > -Original Message- >>> > From: ARSList On Behalf Of Thomas >>> Miskiewicz >>> > Sent: 07 December 2018 15:25 >>> > To: ARSList >>> > Subject: How To Make an AR Server an Admin Server >>> > >>> > Hi Listers, >>> > >>> > installed a server that wasn’t in a server group. The server is now >>> suddenly a server group member and a non-admin server on top of that. >>> > >>> > I tried to change IS_SECONDARY to false und set the >>> Server-Group-Memeber to false but it doesn’t help. >>> > >>> > How is that information stored? Support came up with the genius idea >>> to fall back and start from scratch. >>> > >>> > >>> > >>> > Thomas >>> > -- >>> > ARSList mailing list >>> > ARSList@arslist.org >>> > https://mailman.rrr.se/cgi/listinfo/arslist >>> > >>> > >>> > --- >>> > This email has been checked for viruses by Avast antivirus software. >>> > https://www.avast.com/antivirus >>> > >>> > >>> > -- >>> > ARSList mailing list >>> > ARSList@arslist.org >>> > https://mailman.rrr.se/cgi/listinfo/arslist >>> >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing wrote: > Rank it as an Admin in the Server Group Operational Ranking form, and for > that matter, rank it as 1 for the rest of them as well. > > On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz > wrote: > >> Thank Carl, yes it is. 9.1.04 >> >> Fine, then let me rephrase my question. How to tell the server that it’s >> an admin server so that the installer imports / updates the system forms >> etc, >> >> >> Thomas >> >> > On Dec 7, 2018, at 4:46 PM, Carl Wilson wrote: >> > >> > Hi, >> > If it is one of the latest versions of Remedy, all Servers are Server >> Group members by default now. >> > >> > -- >> > >> > Kind Regards, >> > >> > Carl Wilson >> > >> > >> > -Original Message- >> > From: ARSList On Behalf Of Thomas >> Miskiewicz >> > Sent: 07 December 2018 15:25 >> > To: ARSList >> > Subject: How To Make an AR Server an Admin Server >> > >> > Hi Listers, >> > >> > installed a server that wasn’t in a server group. The server is now >> suddenly a server group member and a non-admin server on top of that. >> > >> > I tried to change IS_SECONDARY to false und set the >> Server-Group-Memeber to false but it doesn’t help. >> > >> > How is that information stored? Support came up with the genius idea to >> fall back and start from scratch. >> > >> > >> > >> > Thomas >> > -- >> > ARSList mailing list >> > ARSList@arslist.org >> > https://mailman.rrr.se/cgi/listinfo/arslist >> > >> > >> > --- >> > This email has been checked for viruses by Avast antivirus software. >> > https://www.avast.com/antivirus >> > >> > >> > -- >> > ARSList mailing list >> > ARSList@arslist.org >> > https://mailman.rrr.se/cgi/listinfo/arslist >> >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist >> > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz wrote: > Thank Carl, yes it is. 9.1.04 > > Fine, then let me rephrase my question. How to tell the server that it’s > an admin server so that the installer imports / updates the system forms > etc, > > > Thomas > > > On Dec 7, 2018, at 4:46 PM, Carl Wilson wrote: > > > > Hi, > > If it is one of the latest versions of Remedy, all Servers are Server > Group members by default now. > > > > -- > > > > Kind Regards, > > > > Carl Wilson > > > > > > -Original Message- > > From: ARSList On Behalf Of Thomas > Miskiewicz > > Sent: 07 December 2018 15:25 > > To: ARSList > > Subject: How To Make an AR Server an Admin Server > > > > Hi Listers, > > > > installed a server that wasn’t in a server group. The server is now > suddenly a server group member and a non-admin server on top of that. > > > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber > to false but it doesn’t help. > > > > How is that information stored? Support came up with the genius idea to > fall back and start from scratch. > > > > > > > > Thomas > > -- > > ARSList mailing list > > ARSList@arslist.org > > https://mailman.rrr.se/cgi/listinfo/arslist > > > > > > --- > > This email has been checked for viruses by Avast antivirus software. > > https://www.avast.com/antivirus > > > > > > -- > > ARSList mailing list > > ARSList@arslist.org > > https://mailman.rrr.se/cgi/listinfo/arslist > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: How To Make an AR Server an Admin Server
Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > -- > > Kind Regards, > > Carl Wilson > > > -Original Message- > From: ARSList On Behalf Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
RE: How To Make an AR Server an Admin Server
Hi, If it is one of the latest versions of Remedy, all Servers are Server Group members by default now. -- Kind Regards, Carl Wilson -Original Message- From: ARSList On Behalf Of Thomas Miskiewicz Sent: 07 December 2018 15:25 To: ARSList Subject: How To Make an AR Server an Admin Server Hi Listers, installed a server that wasn’t in a server group. The server is now suddenly a server group member and a non-admin server on top of that. I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to false but it doesn’t help. How is that information stored? Support came up with the genius idea to fall back and start from scratch. Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
How To Make an AR Server an Admin Server
Hi Listers, installed a server that wasn’t in a server group. The server is now suddenly a server group member and a non-admin server on top of that. I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to false but it doesn’t help. How is that information stored? Support came up with the genius idea to fall back and start from scratch. Thomas -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
