Re: IE8 Session Handling and Multiple Login Issue
The generic id is read restricted, acccessible to all support groups. We have sso, however, we will need to give floating/fix license user write access to survey form - which the users could manipulate unfavorable, after a customer using the generic has submit survey. We have seen similiar incidents. Possible a bug .. but its alway been like this since we had remedy 92, version 1.x on UNIX. The survey has been in place aleast 6-10 years..You can have multiple logins, different users, as long as it is a different IE session. with exceptiong for floating license user, they cannot login multple times, regardless of new sessions. Its an issue with how IE8 handles session, was hoping SW00293926 would fix it in the upgrade to 7.604 SP 4, but same issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
IE8 Session Handling and Multiple Login Issue
> We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. So you have multiple users logging in with a single AR System user, ie a single User form entry? I thought AR System didn't allow this and you're bumping into the licensing code? You could always implement an SSO solution so users never had to login, and would login as their own user :-) John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: IE8 Session Handling and Multiple Login Issue
Reposting, hoping for some direction. I have a BMC request opening but nothing substantial. - (Outside of allowing the logined in user to submit survey under there id, doing this will be negate the survey, as some users try to get around the system). - we were hoping upgrade which includes SW00293926 would resolve the issue but doesnot; and it may not be the solution. MT:7.5P5 on Websphere 6.1 all 32 bits. Upgraded to 7.6.04 SP4 (same issue) ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: IE8 Session Handling and Multiple Login Issue
Additional info, Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
IE8 Session Handling and Multiple Login Issue
Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file /arsys/servlet/ViewFormServlet?form=&view=&server=&username=&pwd=&qual= ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
