Re: Installing Remedy Knowledge Management
With 2 GB memory we found that we had to set the Tomcat Max and Min Java heap settings to 1024 and set the Tomcat Shutdown timeout to 120 seconds. Without these settings Tomcat crashed. Also, we were running RKM 7.2 and MT 7.1 on the same box so we needed to remove arapi.71.jar and arutil71.jar from Program Files\AR System\Mid-Tier\WEB-INF\lib to also prevent tomcat from crashing. These files were already in tomcat lib and having dups was causing an issue. Ultimately we went back to MT 7.0 because of a known MT BMC software bug for ARERR 9351 errors that our MT users started getting. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Installing Remedy Knowledge Management
HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
On development I have it on the same web server with mid-tier and the crystal report server. You will have conflicts to resolve over shared java if you use the same instance of tomcat for them all, but these are documented (sort of) in the RKM docs. I found in testing that it is possible for the RKM server to crash tomcat and restart mid-tier (if someone throws a bad search at the Hummingbird SearchServer), which prior to 7.1.00.002 forces a prefetch of the ITSM 7 application for 25 minutes on mid-tier and impacts ALL users of the AR system, so I ended up putting RKM on its own web server, which it shares with my AIE services which also needed their own server. All of this is Win2K3 x64 with the mid-tier server also R2, but the RKM and AIE server is still x86 since EIE was on it first, and EIE would not run on x64 according to BMC. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Ron, I have a similar configuration. We have mid-tier and AR on the same server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both RKM and AR connect to a SQL cluster for their databases. With the right JDBC version remote database isn't an issue. In 7.2 you actually go through a web-based setup tool that helps you configre your connection string. Otherwise, the config file looks like this: database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=encrypted schema_name=RKM type=sqlserver url=jdbc:microsoft:sqlserver://SQL_server_name:1433 user=RKMAdmin/ Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
What kind of RAM usage are we talking about? Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
So this line from the kms_config.xml: jdbc:microsoft:sqlserver://SQL_server_name:1433 Determines what sql server it connects to? Because of course the config guide just says that the URL should be jdbc:microsoft:sqlserver://localhost:1433 If that controls the database it installs to, that would be a good note for BMC to include in the config guide (hint, hint David Easter-you might want to pass that along). Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management Ron, I have a similar configuration. We have mid-tier and AR on the same server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both RKM and AR connect to a SQL cluster for their databases. With the right JDBC version remote database isn't an issue. In 7.2 you actually go through a web-based setup tool that helps you configre your connection string. Otherwise, the config file looks like this: database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=encrypted schema_name=RKM type=sqlserver url=jdbc:microsoft:sqlserver://SQL_server_name:1433 user=RKMAdmin/ Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Eli, was there a work around for that java memory space issue? I will tell you that the special permissions for ServletExec (page 47 of the install guide) must be completed BEFORE you start the config process that begins on page 40 of the install guide. Another documentation snafu. Another thing. Before you install RKM using ServletExec, BMC does recommend that you update it with the latest ServletExec hotfix. ftp://ftp.newatlanta.com/public/servletexec/5_0/hotfix/2007-09/ Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Tim, I remember doing a ServletExec hotfix (latest update as of about 15 months ago) and re-installing RKM. We went through a number of configurations with the startup settings, we tinkered with environment variables and a number of other things. I finally gave up and was able to have a VM provisioned in a couple of hours. I moved the install over to the VM and my headache went away. Just to add; when I did this we were on mid-tier 6.3, RKM 7.0.00 and the servlet exec version that ships with Remedy 6.3 (plus the hotfix). One may have more success running this with the newer version of RKM on an Apache Tomcat server. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Eli, was there a work around for that java memory space issue? I will tell you that the special permissions for ServletExec (page 47 of the install guide) must be completed BEFORE you start the config process that begins on page 40 of the install guide. Another documentation snafu. Another thing. Before you install RKM using ServletExec, BMC does recommend that you update it with the latest ServletExec hotfix. ftp://ftp.newatlanta.com/public/servletexec/5_0/hotfix/2007-09/ Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Well, that would depend on how many entries you populated it with. Up to 2 GB wouldn't be abnormal for a large # of entries. Allocating enough memory in Java was the other, related, concern. Rick On Thu, May 8, 2008 at 11:00 AM, Smith, Ron [EMAIL PROTECTED] wrote: ** What kind of RAM usage are we talking about? *Thanks,* *Ron Smith* *Remedy/Web Developer* *Providence Health Services OR* [EMAIL PROTECTED] *503-216-7866* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, May 08, 2008 10:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
So Kevin, Is your RKM server a Web server as well? I thought that might be the avenue I need to take, to add another Server. Or make my App Server a Web Server. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt
Re: Installing Remedy Knowledge Management
My RKM server is windows as well as my mid tier. They are both web servers with IIS, Servlet all that good stuff. We are in the process of migrating to Tomcat because BMC had a shift and it not provided licenses for further Servlet version and eventually will stop supporting it. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management So Kevin, Is your RKM server a Web server as well? I thought that might be the avenue I need to take, to add another Server. Or make my App Server a Web Server. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist
