Issues sending emails even though service is running
Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process usually takes a while to stop so I have started doing a full service start/stop instead of a restart, and sometimes I have to kill the process. We usually we only have an issue if we have to restart the ARS service or if the Exchange mailbox is unavailable for some reason (configured for MAPI). A fresh OS restart and the email engine fires up fine. What we have had to do lately when email stops processing is: •Stop the service/kill the process •Delete the pending email messages that are waiting to be sent (export them first) •Move the incoming emails that are waiting in Exchange from the inbox •Start the service and try sending a new message (repeat until it will process the message(s)) •Move the incoming email back to the Inbox (verify they are processed) •Import the previously deleted records I have noticed this issue in the previous shop where I worked at too, on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some threads on the list where it looks like similar issues but no resolutions or how many others have seen this behavior. Thanks, Jason ARS/Email 7.0.1 P6 Windows 2003 MS SQL 2005 SP 2 Java 1.4.2_14 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues sending emails even though service is running
Are you sure you are running patch 6 on the email engine? I ran into a problem at one point with because email engine pre-patch 2 does not delete temporary files. In which case the temp folder filled up with over 1 million files and caused poor performance of the email engine (about 6 emails per minute). A simple resart of the email engine did not fix the issue. We had to remove all the temporary files in the directory. On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > > ** Has anybody had issues with the Email Engine stop processing outgoing > and incoming mail while the service still running. Restarting the email > service alone usually does not fix the issue. There are no errors in the > email logs or email error form. > > I have noticed that the aremaild.exe process usually takes a while to stop > so I have started doing a full service start/stop instead of a restart, and > sometimes I have to kill the process. > > We usually we only have an issue if we have to restart the ARS service or > if the Exchange mailbox is unavailable for some reason (configured for > MAPI). A fresh OS restart and the email engine fires up fine. What we have > had to do lately when email stops processing is: > •Stop the service/kill the process > •Delete the pending email messages that are waiting to be sent (export > them first) > •Move the incoming emails that are waiting in Exchange from the inbox > •Start the service and try sending a new message (repeat until it will > process the message(s)) > •Move the incoming email back to the Inbox (verify they are processed) > •Import the previously deleted records > > I have noticed this issue in the previous shop where I worked at too, on > various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some > threads on the list where it looks like similar issues but no resolutions or > how many others have seen this behavior. > > Thanks, > Jason > > ARS/Email 7.0.1 P6 > Windows 2003 > MS SQL 2005 SP 2 > Java 1.4.2_14 > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues sending emails even though service is running
Hi Matt, Yes it is definitely patch 6. loaded libraryApplication has started Version: 7.0.01 Patch 006 200712011959 Using JRE: 1.4.2_14 I didn't know that the email service created temp files. I just took a look in "C:\Documents and Settings\\Local Settings\Temp" and there are +484k files named like E2_100234.tmp. According to the dates they haven't been created in a while so we unknowingly fixed it in the last few months when we brought it up from no patch. Looks like we have some clean up to do. I can see that if the service has to search through all of these that it could cause some issues even if it isn't creating new files. We'll delete them and see if that fixes the issue. Thanks for the tip! Does anybody know the purpose of these temp files? Thanks, Jason On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]> wrote: > ** Are you sure you are running patch 6 on the email engine? I ran into a > problem at one point with because email engine pre-patch 2 does not delete > temporary files. In which case the temp folder filled up with over 1 > million files and caused poor performance of the email engine (about 6 > emails per minute). A simple resart of the email engine did not fix the > issue. We had to remove all the temporary files in the directory. > > On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > > > > ** Has anybody had issues with the Email Engine stop processing outgoing > > and incoming mail while the service still running. Restarting the email > > service alone usually does not fix the issue. There are no errors in the > > email logs or email error form. > > > > > > I have noticed that the aremaild.exe process usually takes a while to > > stop so I have started doing a full service start/stop instead of a restart, > > and sometimes I have to kill the process. > > > > We usually we only have an issue if we have to restart the ARS service > > or if the Exchange mailbox is unavailable for some reason (configured for > > MAPI). A fresh OS restart and the email engine fires up fine. What we have > > had to do lately when email stops processing is: > > •Stop the service/kill the process > > •Delete the pending email messages that are waiting to be sent > > (export them first) > > •Move the incoming emails that are waiting in Exchange from the > > inbox > > •Start the service and try sending a new message (repeat until it > > will process the message(s)) > > •Move the incoming email back to the Inbox (verify they are > > processed) > > •Import the previously deleted records > > > > I have noticed this issue in the previous shop where I worked at too, on > > various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some > > threads on the list where it looks like similar issues but no resolutions or > > how many others have seen this behavior. > > > > Thanks, > > Jason > > > > ARS/Email 7.0.1 P6 > > Windows 2003 > > MS SQL 2005 SP 2 > > Java 1.4.2_14 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues sending emails even though service is running
Jason, I'm not sure the exact purpose of the .tmp file, but if I had to guess ... It's most likely a .eml file that the email engine passes to the mail server, but uses a .tmp extention to identify it as temporary since once it is sent to the mail server it is no longer needed on the AR server. Anyway, Since you went to patch 006 a while ago and are just now seeing this problem, I'm assuming that this is not that cause of your issue. Though, there's always room for hope. Good luck with your problem. Regards, Matt Ferringo On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > > ** Hi Matt, > > Yes it is definitely patch 6. > > loaded libraryApplication has started Version: 7.0.01 Patch 006 > 200712011959 > Using JRE: 1.4.2_14 > > I didn't know that the email service created temp files. I just took a > look in "C:\Documents and Settings\\Local > Settings\Temp" and there are +484k files named like E2_100234.tmp. > According to the dates they haven't been created in a while so we > unknowingly fixed it in the last few months when we brought it up from no > patch. Looks like we have some clean up to do. I can see that if the > service has to search through all of these that it could cause some issues > even if it isn't creating new files. We'll delete them and see if that > fixes the issue. Thanks for the tip! > > Does anybody know the purpose of these temp files? > > Thanks, > Jason > > > > On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]> > wrote: > > > ** Are you sure you are running patch 6 on the email engine? I ran into > > a problem at one point with because email engine pre-patch 2 does not delete > > temporary files. In which case the temp folder filled up with over 1 > > million files and caused poor performance of the email engine (about 6 > > emails per minute). A simple resart of the email engine did not fix the > > issue. We had to remove all the temporary files in the directory. > > > > On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > > > > > > ** Has anybody had issues with the Email Engine stop processing > > > outgoing and incoming mail while the service still running. Restarting > > > the > > > email service alone usually does not fix the issue. There are no errors > > > in > > > the email logs or email error form. > > > > > > > > > I have noticed that the aremaild.exe process usually takes a while to > > > stop so I have started doing a full service start/stop instead of a > > > restart, > > > and sometimes I have to kill the process. > > > > > > We usually we only have an issue if we have to restart the ARS service > > > or if the Exchange mailbox is unavailable for some reason (configured for > > > MAPI). A fresh OS restart and the email engine fires up fine. What we > > > have > > > had to do lately when email stops processing is: > > > •Stop the service/kill the process > > > •Delete the pending email messages that are waiting to be sent > > > (export them first) > > > •Move the incoming emails that are waiting in Exchange from the > > > inbox > > > •Start the service and try sending a new message (repeat until it > > > will process the message(s)) > > > •Move the incoming email back to the Inbox (verify they are > > > processed) > > > •Import the previously deleted records > > > > > > I have noticed this issue in the previous shop where I worked at too, > > > on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some > > > threads on the list where it looks like similar issues but no resolutions > > > or > > > how many others have seen this behavior. > > > > > > Thanks, > > > Jason > > > > > > ARS/Email 7.0.1 P6 > > > Windows 2003 > > > MS SQL 2005 SP 2 > > > Java 1.4.2_14 > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues sending emails even though service is running - UPDATE
Hi all, I had to restart the email engine for the first time after removing all of the temp files. It resumed processing emails with no problem. I am not sure if cleaning out the temp files was the solution yet but it is looking good so far. I just checked and there is a build up of REDTMP files. It looks like these are the shortcuts to request being sent via email. Below is the contents of the files. [Shortcut] Name = HPD:HelpDesk Type = 0 Server = Ticket = HD02318724 I guess these don't automatically delete along with the tmp files? Now that I know they are there I can create a process to clean them up. Jason On Wed, May 7, 2008 at 8:33 PM, Matt Ferrigno <[EMAIL PROTECTED]> wrote: > ** Jason, > > I'm not sure the exact purpose of the .tmp file, but if I had to guess ... > It's most likely a .eml file that the email engine passes to the mail > server, but uses a .tmp extention to identify it as temporary since once it > is sent to the mail server it is no longer needed on the AR server. Anyway, > Since you went to patch 006 a while ago and are just now seeing this > problem, I'm assuming that this is not that cause of your issue. Though, > there's always room for hope. Good luck with your problem. > > Regards, > Matt Ferringo > > > On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: > >> ** Hi Matt, >> >> >> Yes it is definitely patch 6. >> >> loaded libraryApplication has started Version: 7.0.01 Patch 006 >> 200712011959 >> Using JRE: 1.4.2_14 >> >> I didn't know that the email service created temp files. I just took a >> look in "C:\Documents and Settings\\Local >> Settings\Temp" and there are +484k files named like E2_100234.tmp. >> According to the dates they haven't been created in a while so we >> unknowingly fixed it in the last few months when we brought it up from no >> patch. Looks like we have some clean up to do. I can see that if the >> service has to search through all of these that it could cause some issues >> even if it isn't creating new files. We'll delete them and see if that >> fixes the issue. Thanks for the tip! >> >> Does anybody know the purpose of these temp files? >> >> Thanks, >> Jason >> >> >> >> On Wed, May 7, 2008 at 1:06 PM, Matt Ferrigno <[EMAIL PROTECTED]> >> wrote: >> >>> ** Are you sure you are running patch 6 on the email engine? I ran into a >>> problem at one point with because email engine pre-patch 2 does not delete >>> temporary files. In which case the temp folder filled up with over 1 >>> million files and caused poor performance of the email engine (about 6 >>> emails per minute). A simple resart of the email engine did not fix the >>> issue. We had to remove all the temporary files in the directory. >>> >>> On 5/7/08, Jason Miller <[EMAIL PROTECTED]> wrote: ** Has anybody had issues with the Email Engine stop processing outgoing and incoming mail while the service still running. Restarting the email service alone usually does not fix the issue. There are no errors in the email logs or email error form. I have noticed that the aremaild.exe process usually takes a while to stop so I have started doing a full service start/stop instead of a restart, and sometimes I have to kill the process. We usually we only have an issue if we have to restart the ARS service or if the Exchange mailbox is unavailable for some reason (configured for MAPI). A fresh OS restart and the email engine fires up fine. What we have had to do lately when email stops processing is: •Stop the service/kill the process •Delete the pending email messages that are waiting to be sent (export them first) •Move the incoming emails that are waiting in Exchange from the inbox •Start the service and try sending a new message (repeat until it will process the message(s)) •Move the incoming email back to the Inbox (verify they are processed) •Import the previously deleted records I have noticed this issue in the previous shop where I worked at too, on various patches of 7.0 and 7.0.1 (all Windows 2003). I have seen some threads on the list where it looks like similar issues but no resolutions or how many others have seen this behavior. Thanks, Jason ARS/Email 7.0.1 P6 Windows 2003 MS SQL 2005 SP 2 Java 1.4.2_14 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ >>> >>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> html___ >>> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
