Re: Just wondering....
Did they say if there were any plans to release a cumulative patch? SP4 perhaps? Joe From: Roger Justice Sent: Monday, March 19, 2012 10:57 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Yes, we need to be sure everything installs and is operational and then we can review if we need SP3. -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Mon, Mar 19, 2012 10:55 am Subject: Re: Just wondering ** So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly To: arslist Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Yes, we need to be sure everything installs and is operational and then we can review if we need SP3. -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Mon, Mar 19, 2012 10:55 am Subject: Re: Just wondering ** So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly To: arslist Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSli
Re: Just wondering....
So, basically you’re just installing 7.6.04 SP2 and that’s all at this point. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Monday, March 19, 2012 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly mailto:kelly.lo...@proquest.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com<http://www.proquest.com> ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized
Re: Just wondering....
This is what we have done ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will review the fixes in ARS SP3 and detemine if we need it. -Original Message- From: Logan, Kelly To: arslist Sent: Mon, Mar 19, 2012 10:49 am Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
I just checked with BMC tech support and they said that the article was true. You have to install SP2 first, then upgrade ARserver to SP3. I can send the email to you offlist if you would like to see it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Monday, March 19, 2012 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://w
Re: Just wondering....
Roger, thank you very much for bringing this to our attention! I was just getting ready to start a 7.6.4 SP2/3 install and this is very good to know. This article seems to be a bit rushed though, between the spelling errors and the format, I have to wonder if this was properly vetted. It has been over two weeks since this was published, for instance; why hasn’t this been added as an update to the Atrium Core SP2 Technical Bulletin? Has anyone gotten definite confirmation from BMC support that Atrium SP2 must be installed on ARS SP2? Also, and this is a minor point, but don’t you have to install ITSM 7.6.4 first and then apply the SP2 Overlays? The install docs seem rather vague on this, so I have to assume that an “Overlay” is not a full install like the standard BMC patches, so the actual path would be: 1.)ARS 7.6.4 SP2 2.)Atrium Core 7.6.4 SP2 3.)ITSM 7.6.4 4.)ITSM 7.6.4 SP2 Overlays 5.)ARS 7.6.4 SP3 Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com<mailto:kelly.lo...@proquest.com> www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARS
Re: Just wondering....
Found it when I searched the KB directly by logging into support from bmc.com The URL that you hyperlinked sent me to: https://webmail.bmc.com/CookieAuth.dll?GetLogon?reason=0&formdir=2&curl=Z2FowaZ2Fredir.aspxZ3FCZ3Df72a03ecb9974120b60ab205d5639a1eZ26URLZ3DhttpsZ253aZ252fZ252fkb.bmc.comZ252finfocenterZ252findexZ253fpageZ253dccaClickthroughZ2526checksumZ253d3368834740Z2526quesZ253dinstallZ252batriumZ252bsp2Z252barZ252bserverZ252bsp3Z2526exturlZ253dhttpsZ25253AZ25252FZ25252Fkb.bmc.comZ25252FinfocenterZ25252FindexZ25253FpageZ25253DcontentZ252526idZ25253DKA364458Z252526actpZ25253DsearchZ252526viewlocaleZ25253Den_USZ2526searchidZ253d1331911587128Z2526idZ253d1331911587128Z2526answeridZ253d16777216Z253a27346185Z2526trackClickZ253dtrueZ2526docTitleZ253dAtriumCoreZ2525207.6.04Z252520SP2Z252520installationZ252520failingZ252520onZ252520ARZ252520ServerZ2525207.6.04Z252520SP3Z252520Z28Z252520ImportFileNode-Z2525209936Z252520ErrorZ252520Z29Z252520Z2526crawledYearZ253d2012Z2526crawledMonthZ253d3Z2526crawledDateZ253d6 This I think must be some sort of an app server that we do not have access to? Joe From: Roger Justice Sent: Friday, March 16, 2012 4:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering ** Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Thanks!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, March 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> Back to Answers <https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> [Printer Friendly Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> [Rate Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Knowledge Article ID: KA364458 Version: 3.0 Status: Published Published date: 03/06/2012 Updated: 03/06/2012 So the issue is that if you have installed as, or updated to, ARS 7.6.04.03, then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2 installer, in my experience. I’ll be waiting for SP3 on ALL of the applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 2:55 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete al
Re: Just wondering....
I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [cid:image001.gif@01CD0387.2D97BE00]<https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> Back to Answers <https://kb.bmc.com/infocenter/index?page=answers&question_box=KA364458> [cid:image002.gif@01CD0387.2D97BE00]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA364458&pmv=print&impressions=false> [cid:image003.gif@01CD0387.2D97BE00]<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA364458#rate> Knowledge Article ID: KA364458 Version: 3.0 Status: Published Published date: 03/06/2012 Updated: 03/06/2012 So the issue is that if you have installed as, or updated to, ARS 7.6.04.03, then the Atrium 7.6.04.02 installer fails? Typical behavior for any SP2 installer, in my experience. I’ll be waiting for SP3 on ALL of the applications. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.ww
Re: Just wondering....
I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering ** Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG?] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Thank you! And here I thought I was going to have an easy, quick install…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start with all at SP 2 Here is the KA on support. KA364458<https://webmail.bmc.com/owa/redir.aspx?C=f72a03ecb9974120b60ab205d5639a1e&URL=https%3a%2f%2fkb.bmc.com%2finfocenter%2findex%3fpage%3dccaClickthrough%26checksum%3d3368834740%26ques%3dinstall%2batrium%2bsp2%2bar%2bserver%2bsp3%26exturl%3dhttps%253A%252F%252Fkb.bmc.com%252Finfocenter%252Findex%253Fpage%253Dcontent%2526id%253DKA364458%2526actp%253Dsearch%2526viewlocale%253Den_US%26searchid%3d1331911587128%26id%3d1331911587128%26answerid%3d16777216%3a27346185%26trackClick%3dtrue%26docTitle%3dAtriumCore%25207.6.04%2520SP2%2520installation%2520failing%2520on%2520AR%2520Server%25207.6.04%2520SP3%2520(%2520ImportFileNode-%25209936%2520Error%2520)%2520%26crawledYear%3d2012%26crawledMonth%3d3%26crawledDate%3d6> -Original Message- From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG?>] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
I do not remember specific examples, but I do recall codes where one or more files from the bin folder were called using relative paths in the code. If it wasn't for that, it would have found the files using classpath or path. I did get around by copying files where they were expected, but that’s not a clean.. Joe -Original Message- From: Axton Sent: Friday, March 16, 2012 3:37 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering Can you cite any specific examples? I would imagine that so long as the classpath and library paths are set properly, things will work. I don't forsee the locations of the JVM libraries changing in a way that would break this. Disclaimer: I don't/won't use Windows as a server OS. Axton Grams On Fri, Mar 16, 2012 at 2:29 PM, Joe Martin D'Souza wrote: ** I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi mailto:remedy...@gmail.com>> To: arslist mailto:arslist@ARSLIST.ORG>> Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> mailto:richard@bwc.state.oh.us>> wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
OK. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 16, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us<mailto:richard@bwc.state.oh.us> Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Roger, Can you explain on this known issue?...is it just when using the OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us wrote: ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Can you cite any specific examples? I would imagine that so long as the classpath and library paths are set properly, things will work. I don't forsee the locations of the JVM libraries changing in a way that would break this. Disclaimer: I don't/won't use Windows as a server OS. Axton Grams On Fri, Mar 16, 2012 at 2:29 PM, Joe Martin D'Souza wrote: > ** > I would suggest using the recommended version. > > Sometimes little things like changes in the subdirectories of JDE / JDK > would mean that the AR would not find the necessary libraries where it > expects them, as often these relative paths are hard coded in the > application logic. This will cause the java dependent portions of your app > to fail. > > Joe > > From: richard@bwc.state.oh.us > Sent: Friday, March 16, 2012 3:16 PM > Newsgroups: public.remedy.arsystem.general > To: arslist@ARSLIST.ORG > Subject: Just wondering > > ** > > We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been > > suggested that we install JRE and JDK 7u3. Any problems in doing so > > or should we be using an earlier version of JRE/JDK? Thanks. > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us < richard@bwc.state.oh.us> wrote: > ** > > We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been > > suggested that we install JRE and JDK 7u3. Any problems in doing so > > or should we be using an earlier version of JRE/JDK? Thanks. > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Just wondering....
I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the java dependent portions of your app to fail. Joe From: richard@bwc.state.oh.us Sent: Friday, March 16, 2012 3:16 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Just wondering ** We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Just wondering....
We're going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
