License Question: Helpdesk vs ServiceDesk
Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk
The new user licenses are specific to Incident and Problem. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 1:57 PM Subject: License Question: Helpdesk vs ServiceDesk Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk
What I am trying to get at is, if I bought new licenses and BMC only sells Service Desk licenses will the Service Desk licenses work against my older version of Helpdesk. Roger Justice wrote: ** The new user licenses are specific to Incident and Problem. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 1:57 PM Subject: License Question: Helpdesk vs ServiceDesk Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" *Check out the new AOL* <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk
The answer is no they will not. You will need to contact sales to determine if new licenses for version previous to 7 can still be purchased. I would be very surprised if they are not available since the license key creation software will still create licenses for 6.03. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 3:16 PM Subject: Re: License Question: Helpdesk vs ServiceDesk What I am trying to get at is, if I bought new licenses and BMC only sells Service Desk licenses will the Service Desk licenses work against my older version of Helpdesk. Roger Justice wrote: > ** > The new user licenses are specific to Incident and Problem. > > > -Original Message- > From: [EMAIL PROTECTED] > To: arslist@ARSLIST.ORG > Sent: Tue, 27 Feb 2007 1:57 PM > Subject: License Question: Helpdesk vs ServiceDesk > > Will service desk (ITSM 7) licenses work with Helpdesk 6? For example > if I > were to apply service desk floating licenses to my Helpdesk 6 > server, would > I be able to use those licenses? > > Thanks > > Kyle > > -- Kyle Whitley > IT > System Support Professional > Office of Information and Instructional > Technology (OIIT) > Board of Regents of the University System of Georgia > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > <http://www.arslist.org/> ARSlist:"Where the Answers Are" > > > *Check out the new AOL* > > <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. > > Most comprehensive set of free safety and security tools, free access > to > millions of high-quality videos from across the web, free AOL Mail > and > more. > __20060125___This posting was submitted with HTML > in > it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk
Roger, Thanks...I asked for Helpdesk and they sent me a quote for Service Desk, so I just wanted to make doubly sure. I will get with my sales rep about this. Thanks Kyle Roger Justice wrote: ** The answer is no they will not. You will need to contact sales to determine if new licenses for version previous to 7 can still be purchased. I would be very surprised if they are not available since the license key creation software will still create licenses for 6.03. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 3:16 PM Subject: Re: License Question: Helpdesk vs ServiceDesk What I am trying to get at is, if I bought new licenses and BMC only sells Service Desk licenses will the Service Desk licenses work against my older version of Helpdesk. Roger Justice wrote: > ** > The new user licenses are specific to Incident and Problem. > > > -Original Message- > From: [EMAIL PROTECTED] > To: arslist@ARSLIST.ORG > Sent: Tue, 27 Feb 2007 1:57 PM > Subject: License Question: Helpdesk vs ServiceDesk > > Will service desk (ITSM 7) licenses work with Helpdesk 6? For example > if I were to apply service desk floating licenses to my Helpdesk 6 > server, would I be able to use those licenses? > > Thanks > > Kyle > > -- Kyle Whitley > IT System Support Professional > Office of Information and Instructional Technology (OIIT) > Board of Regents of the University System of Georgia > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> > <http://www.arslist.org/> ARSlist:"Where the Answers Are" > > *Check out the new AOL* > <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. > Most comprehensive set of free safety and security tools, free access > to millions of high-quality videos from across the web, free AOL Mail > and more. > __20060125___This posting was submitted with HTML > in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" *Check out the new AOL* <http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http%3A%2F%2Fwww%2Eaol%2Ecom%2Fnewaol>. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE My understanding is you will need to purge the license and then have licensing generate a Help Desk 6.0 key. If you're setting up a second instance of Remedy you can always ask for a 90-day demo license. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, February 27, 2007 11:58 AM To: arslist@ARSLIST.ORG Subject: License Question: Helpdesk vs ServiceDesk Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Read: Spam: Re: License Question: Helpdesk vs ServiceDesk
Your message To: arslist@ARSLIST.ORG Subject: Spam: Re: License Question: Helpdesk vs ServiceDesk Sent:Tue, 27 Feb 2007 14:16:32 -0600 was read on Tue, 27 Feb 2007 15:22:53 -0600 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Read: Spam: Re: License Question: Helpdesk vs ServiceDesk
Your message To: arslist@ARSLIST.ORG Subject: Spam: Re: License Question: Helpdesk vs ServiceDesk Sent:Tue, 27 Feb 2007 13:23:17 -0600 was read on Tue, 27 Feb 2007 15:22:53 -0600 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
