Re: Midtier help
Hi, You can modify login.jsp file to add the note. The file is located at ‘BMC Software\ARSystem\midtier\shared\login.jsp’ Apart from this if you want to add some CSS to this note then make those changes in login_common.jsp in the same folder. HTH -- Regards, Rajkumar Vyom Labs Pvt. Ltd. BSM Solutions & Services || ITIL Consulting & Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Tuesday, April 23, 2013 11:43 PM To: arslist@ARSLIST.ORG Subject: Midtier help Hi Guys, I found that user name for Midtier login is case sensitive, So i want to include a small note(saying that username is case-sensitive) beside Username in the Midtier. I am not sure where can i go and add this note, can you please give me some idea where can i perform this change in order to reflect this in the Remedy Midtier page. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Midtier help
Hi -- That file is \midtier\shared\login.jsp If you're not familiar editing HTML, you should use an editor or have someone on your web admin team add it in for you. Best, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: rajkiran Alle To: arslist@ARSLIST.ORG, Date: 04/23/2013 02:12 PM Subject: Midtier help Sent by:"Action Request System discussion list(ARSList)" Hi Guys, I found that user name for Midtier login is case sensitive, So i want to include a small note(saying that username is case-sensitive) beside Username in the Midtier. I am not sure where can i go and add this note, can you please give me some idea where can i perform this change in order to reflect this in the Remedy Midtier page. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Midtier help
Hi Guys, I found that user name for Midtier login is case sensitive, So i want to include a small note(saying that username is case-sensitive) beside Username in the Midtier. I am not sure where can i go and add this note, can you please give me some idea where can i perform this change in order to reflect this in the Remedy Midtier page. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Disable MidTier Help?
Thanks for the reply Michelle. I neglected to mension one vital part, though. (Funny how it doesn't make it always from the brain to the email.) I really want the FORM help available to the mid-tier, just not the FIELD help. It looks like it is all or none. It is too bad that they disabled the feature of hiding fields where necessary. I was hoping that someone had a workaround. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 11:51 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Carolyn: Here are two approaches. 1. Create another view specifically for the Mid-Tier and simply disable Help as mentioned below. Or, 1. Disable Help Mid-Tier menu access item. 2. Create a Form Action field Help button. 3. Create an active link to Hide the button when $ CLIENT-TYPE$ = 9 Here is a note about field-level help in version 6.3 Note: For field-level help, the Hide This Help Text in Web Views check box at the bottom of the tab is ignored in version 6.3. Using previous versions, you can select the check box if you do not want help text for a field to appear in a form viewed on the web. Hope this helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Monday, October 30, 2006 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Does anyone know if there a way to control the help contents when it is shown to the Mid Tier? Right now in 6.3 it shows all form help and all field help. I would like to hide the field help from the Mid Tier users, but still have the field help for the Windows Client. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 10:39 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck "Help". Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Disable MidTier Help?
Hi, Carolyn: Here are two approaches. 1. Create another view specifically for the Mid-Tier and simply disable Help as mentioned below. Or, 1. Disable Help Mid-Tier menu access item. 2. Create a Form Action field Help button. 3. Create an active link to Hide the button when $ CLIENT-TYPE$ = 9 Here is a note about field-level help in version 6.3 Note: For field-level help, the Hide This Help Text in Web Views check box at the bottom of the tab is ignored in version 6.3. Using previous versions, you can select the check box if you do not want help text for a field to appear in a form viewed on the web. Hope this helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Monday, October 30, 2006 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Does anyone know if there a way to control the help contents when it is shown to the Mid Tier? Right now in 6.3 it shows all form help and all field help. I would like to hide the field help from the Mid Tier users, but still have the field help for the Windows Client. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 10:39 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck "Help". Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Disable MidTier Help?
Does anyone know if there a way to control the help contents when it is shown to the Mid Tier? Right now in 6.3 it shows all form help and all field help. I would like to hide the field help from the Mid Tier users, but still have the field help for the Windows Client. Carolyn -Original Message- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 10:39 To: arslist@ARSLIST.ORG Subject: Re: Disable MidTier Help? Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck "Help". Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Disable MidTier Help?
Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck "Help". Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: arslist@ARSLIST.ORG Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Disable MidTier Help?
Argh, posted too fast. It's 6.3 server on IIS. In case there's a difference heh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Disable MidTier Help?
Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
