Re: Modifying HPD:HelpDesk Dev Studio
Also, if you open your form in the MT in a search mode, you should be able to see that field if it's a data field (not display only) if you enable the Advanced Search bar, in the field list. That is a more accurate test of whether or not the field is visible to the MT client. If its visible in that list and not visible on the form where you placed it, it's a display problem which you might want to correct whichever way you choose. My favorite way is to take it out of view, save the form, refresh MT cache, then put it back in view, save form, and refresh MT cache again. Works everytime when I have a similar display related issue, be it visibility or if it is visible with some weird display properties. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, October 23, 2013 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio If I see weirdness like this, the first thing I do is pull in up in the User Tool. If it's there, then it's a cache issue. Our dev server caches really quickly, but prod can take up to an hour. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Modifying HPD:HelpDesk Dev Studio
Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
If I see weirdness like this, the first thing I do is pull in up in the User Tool. If it's there, then it's a cache issue. Our dev server caches really quickly, but prod can take up to an hour. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
Could it be that the panel is expanding over the field? Can you move the field to someplace like the Date/System tab? Best guess. If it shows up there then it is the panel hiding it. If it still does not appear then it is a permission issue. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: arslist@ARSLIST.ORG Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, ** ** AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms – the same field displays in the new form in Mid Tier. ** ** ** ** ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
Now I'm toast. I moved this field on HPD:Help Desk and the somehow the process bar is down on the buttom of the screen. This Help Desk form was created as an overlay. I am wondering if I can just delete the overlay form in Best Practice and roll back some how. I am looking thru the Dev studio HTML pages and I do not see info on how deleting overlays works. I have a def file of the best practice HPD:HelpDesk object, however I am concerned that if I import it - somehow the base development form is going to get messed up. Where is my old Admin tool when I need it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, October 23, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
Kathy, The way you delete the overlay, is in Best Practice Mode, just 'delete' the field, if it's a base field without an overlay, this option is disabled, if it's a custom field, it'll actually delete the field, but if it's a base field with an overlay, it'll simply delete the overlay on the field. this, and possibly removing from view overlay will bring the field back to it's OOTB state. On Wed, Oct 23, 2013 at 11:42 AM, Kathy Morris kathymorris...@aol.comwrote: ** Now I’m toast. I moved this field on HPD:Help Desk and the somehow the process bar is down on the buttom of the screen. This Help Desk form was created as an overlay. I am wondering if I can just delete the overlay form in Best Practice and roll back some how. I am looking thru the Dev studio HTML pages and I do not see info on how deleting overlays works. I have a def file of the best practice HPD:HelpDesk object, however I am concerned that if I import it – somehow the base development form is going to get messed up. Where is my old Admin tool when I need it. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Saji Philip *Sent:* Wednesday, October 23, 2013 12:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Modifying HPD:HelpDesk Dev Studio ** ** ** As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote:** ** ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms – the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying HPD:HelpDesk Dev Studio
** Yes, I had deleted the field, cleared the cache, closed the browsers, restarted AR Server and I still see the field on the Help Desk Form in Best Practice. If I import the previous HPD:HelpDesk best practice .def file, will this resolve the issue or cause more problems? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 23, 2013 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** Kathy, The way you delete the overlay, is in Best Practice Mode, just 'delete' the field, if it's a base field without an overlay, this option is disabled, if it's a custom field, it'll actually delete the field, but if it's a base field with an overlay, it'll simply delete the overlay on the field. this, and possibly removing from view overlay will bring the field back to it's OOTB state. On Wed, Oct 23, 2013 at 11:42 AM, Kathy Morris kathymorris...@aol.com wrote: ** Now I'm toast. I moved this field on HPD:Help Desk and the somehow the process bar is down on the buttom of the screen. This Help Desk form was created as an overlay. I am wondering if I can just delete the overlay form in Best Practice and roll back some how. I am looking thru the Dev studio HTML pages and I do not see info on how deleting overlays works. I have a def file of the best practice HPD:HelpDesk object, however I am concerned that if I import it - somehow the base development form is going to get messed up. Where is my old Admin tool when I need it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, October 23, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
