Re: Modifying Incident

2013-05-09 Thread Joel Sender
Or,

Open the form in DevStudio and enable Menu options: Mod All is probably
unchecked.

 

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose
Sent: Wednesday, May 08, 2013 8:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Incident

 

** 

If the modify All option is greyed out, it has to be a permission issue.
Check if you can add Incident Master permission to your profile and then try
to use this function.

Regards,
Rahul

 

On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote:

** 

Pavan,

 

You can relate a pending incident with any incident. But I guess if you have
related with one incident using original of / duplicate of, the same
incident you can't relate with other one.  I just tried now and it resolved
the related incident without any error.

 

Regards,

Govind

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal
Sent: Wednesday, May 08, 2013 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Incident

 

** 

Hi,

Thanks for your response. 

But I've tried both ways i.e selecting the incidents and then Tools--
modify all but modify all option is disabled in my case and another one
that relating the incidents but upto my understanding we cannot relate the
Pending incidents.

I'hv tried this also and at this time it is showing me error.

On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:

I hope this will help incase if you want to resolve the pending incidents.
You can try using relationship tab. Go to the incident A which you want
actually to resolve and relate all the pending incidents using original of
type like below.  On resolving incident A, it will resolve all the pending
incidents. But pls check your Filter API timeout. There is an unsaid
constraint on the number of incidents to relate for resolving related
incidents. I tried this in 7.1 for resolving 240 incidents but ends with
Filter time out error.

Current request : incident A original of  related incident B

Govind


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
Sent: Wednesday, May 08, 2013 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Modifying Incident

Hi,
I know that what I am going to ask is silly.. Is there is any functionality
in Incident mangement to modiyf all the pending incident by modifying only
one incident..
Actually what i want to do is to modify the status of all the pending
incident by modifying the status of only one incident Currently we are using
7.0


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
http://www.arslist.org/  Where the Answers Are, and have been for 20
years

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not
the intended recipient, you should not disseminate, distribute or copy this
e-mail. Please notify the sender immediately and destroy all copies of this
message and any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The
company accepts no liability for any damage caused by any virus transmitted
by this email.

www.wipro.com http://www.wipro.com/ 



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
http://www.arslist.org/ 
Where the Answers Are, and have been for 20 years


_ARSlist: Where the Answers Are and have been for 20 years_ 

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to
this message are intended for the exclusive use of the addressee(s) and may
contain proprietary, confidential or privileged information. If you are not
the intended recipient, you should not disseminate, distribute or copy this
e-mail. Please notify the sender immediately and destroy all copies of this
message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should
check this email and any attachments for the presence of viruses. The
company accepts no liability for any damage caused by any virus transmitted
by this email. 

www.wipro.com 

_ARSlist: Where the Answers Are and have been for 20 years_ 




-- 
Your's Sincerely 

Rahul Bose 

_ARSlist: Where the Answers Are and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where

Re: Modifying Incident

2013-05-09 Thread pavan agrawal
Thanks all for your prompt and valuable reply.. now I am able to modify
tickets.. thanks once again

On Thu, May 9, 2013 at 11:43 AM, Joel Sender jdsen...@earthlink.net wrote:

 **

 Or,

 Open the form in DevStudio and enable Menu options: Mod All is probably
 unchecked.

 ** **

 *Joel***

 Joel Senderjdsen...@earthlink.net310.829.5552

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *rahul bose
 *Sent:* Wednesday, May 08, 2013 8:54 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Modifying Incident

  ** **

 ** 

 If the modify All option is greyed out, it has to be a permission issue.
 Check if you can add Incident Master permission to your profile and then
 try to use this function.

 Regards,
 Rahul

 ** **

 On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote:***
 *

 ** 

 Pavan,

  

 You can relate a pending incident with any incident. But I guess if you
 have related with one incident using original of / duplicate of, the same
 incident you can’t relate with other one.  I just tried now and it resolved
 the related incident without any error.

  

 Regards,

 Govind

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal
 *Sent:* Wednesday, May 08, 2013 12:04 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Modifying Incident

  

 ** 

 Hi,

 Thanks for your response. 

 But I've tried both ways i.e selecting the incidents and then Tools--
 modify all but modify all option is disabled in my case and another one
 that relating the incidents but upto my understanding we cannot relate
 the Pending incidents.

 I'hv tried this also and at this time it is showing me error.

 On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:***
 *

 I hope this will help incase if you want to resolve the pending incidents.
 You can try using relationship tab. Go to the incident A which you want
 actually to resolve and relate all the pending incidents using original
 of type like below.  On resolving incident A, it will resolve all the
 pending incidents. But pls check your Filter API timeout. There is an
 unsaid constraint on the number of incidents to relate for resolving
 related incidents. I tried this in 7.1 for resolving 240 incidents but ends
 with Filter time out error.

 Current request : incident A original of  related incident B

 Govind


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
 Sent: Wednesday, May 08, 2013 9:22 AM
 To: arslist@ARSLIST.ORG
 Subject: Modifying Incident

 Hi,
 I know that what I am going to ask is silly.. Is there is any
 functionality in Incident mangement to modiyf all the pending incident by
 modifying only one incident..
 Actually what i want to do is to modify the status of all the pending
 incident by modifying the status of only one incident Currently we are
 using 7.0


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Please do not print this email unless it is absolutely necessary.

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any damage caused by any virus
 transmitted by this email.

 www.wipro.com



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_ 

 *Please do not print this email unless it is absolutely necessary. *

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments. 

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any

Re: Modifying Incident

2013-05-08 Thread Govind M
I hope this will help incase if you want to resolve the pending incidents. You 
can try using relationship tab. Go to the incident A which you want actually to 
resolve and relate all the pending incidents using original of type like 
below.  On resolving incident A, it will resolve all the pending incidents. But 
pls check your Filter API timeout. There is an unsaid constraint on the number 
of incidents to relate for resolving related incidents. I tried this in 7.1 for 
resolving 240 incidents but ends with Filter time out error.

Current request : incident A original of  related incident B

Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
Sent: Wednesday, May 08, 2013 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Modifying Incident

Hi,
I know that what I am going to ask is silly.. Is there is any functionality in 
Incident mangement to modiyf all the pending incident by modifying only one 
incident..
Actually what i want to do is to modify the status of all the pending incident 
by modifying the status of only one incident Currently we are using 7.0

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers 
Are, and have been for 20 years

Please do not print this email unless it is absolutely necessary. 

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email. 

www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Modifying Incident

2013-05-08 Thread pavan agrawal
Hi,
Thanks for your response.
But I've tried both ways i.e selecting the incidents and then Tools--
modify all but modify all option is disabled in my case and another one
that relating the incidents but upto my understanding we cannot relate
the Pending incidents.
I'hv tried this also and at this time it is showing me error.

On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:

 I hope this will help incase if you want to resolve the pending incidents.
 You can try using relationship tab. Go to the incident A which you want
 actually to resolve and relate all the pending incidents using original
 of type like below.  On resolving incident A, it will resolve all the
 pending incidents. But pls check your Filter API timeout. There is an
 unsaid constraint on the number of incidents to relate for resolving
 related incidents. I tried this in 7.1 for resolving 240 incidents but ends
 with Filter time out error.

 Current request : incident A original of  related incident B

 Govind

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
 Sent: Wednesday, May 08, 2013 9:22 AM
 To: arslist@ARSLIST.ORG
 Subject: Modifying Incident

 Hi,
 I know that what I am going to ask is silly.. Is there is any
 functionality in Incident mangement to modiyf all the pending incident by
 modifying only one incident..
 Actually what i want to do is to modify the status of all the pending
 incident by modifying the status of only one incident Currently we are
 using 7.0


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Please do not print this email unless it is absolutely necessary.

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any damage caused by any virus
 transmitted by this email.

 www.wipro.com


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Modifying Incident

2013-05-08 Thread Govind M
Pavan,

You can relate a pending incident with any incident. But I guess if you have 
related with one incident using original of / duplicate of, the same incident 
you can't relate with other one.  I just tried now and it resolved the related 
incident without any error.

Regards,
Govind

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal
Sent: Wednesday, May 08, 2013 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Modifying Incident

**
Hi,
Thanks for your response.
But I've tried both ways i.e selecting the incidents and then Tools-- modify 
all but modify all option is disabled in my case and another one that relating 
the incidents but upto my understanding we cannot relate the Pending incidents.
I'hv tried this also and at this time it is showing me error.
On Wed, May 8, 2013 at 11:45 AM, Govind M 
govind@wipro.commailto:govind@wipro.com wrote:
I hope this will help incase if you want to resolve the pending incidents. You 
can try using relationship tab. Go to the incident A which you want actually to 
resolve and relate all the pending incidents using original of type like 
below.  On resolving incident A, it will resolve all the pending incidents. But 
pls check your Filter API timeout. There is an unsaid constraint on the number 
of incidents to relate for resolving related incidents. I tried this in 7.1 for 
resolving 240 incidents but ends with Filter time out error.

Current request : incident A original of  related incident B

Govind

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pavan 
Agrawal
Sent: Wednesday, May 08, 2013 9:22 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Modifying Incident

Hi,
I know that what I am going to ask is silly.. Is there is any functionality in 
Incident mangement to modiyf all the pending incident by modifying only one 
incident..
Actually what i want to do is to modify the status of all the pending incident 
by modifying the status of only one incident Currently we are using 7.0

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been 
for 20 years
Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.comhttp://www.wipro.com/

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org/
Where the Answers Are, and have been for 20 years

_ARSlist: Where the Answers Are and have been for 20 years_

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Modifying Incident

2013-05-08 Thread rahul bose
If the modify All option is greyed out, it has to be a permission issue.
Check if you can add Incident Master permission to your profile and then
try to use this function.

Regards,
Rahul


On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote:

 **

 Pavan,

 ** **

 You can relate a pending incident with any incident. But I guess if you
 have related with one incident using original of / duplicate of, the same
 incident you can’t relate with other one.  I just tried now and it resolved
 the related incident without any error.

 ** **

 Regards,

 Govind

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal
 *Sent:* Wednesday, May 08, 2013 12:04 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Modifying Incident

 ** **

 ** 

 Hi,

 Thanks for your response. 

 But I've tried both ways i.e selecting the incidents and then Tools--
 modify all but modify all option is disabled in my case and another one
 that relating the incidents but upto my understanding we cannot relate
 the Pending incidents.

 I'hv tried this also and at this time it is showing me error.

 On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:***
 *

 I hope this will help incase if you want to resolve the pending incidents.
 You can try using relationship tab. Go to the incident A which you want
 actually to resolve and relate all the pending incidents using original
 of type like below.  On resolving incident A, it will resolve all the
 pending incidents. But pls check your Filter API timeout. There is an
 unsaid constraint on the number of incidents to relate for resolving
 related incidents. I tried this in 7.1 for resolving 240 incidents but ends
 with Filter time out error.

 Current request : incident A original of  related incident B

 Govind


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal
 Sent: Wednesday, May 08, 2013 9:22 AM
 To: arslist@ARSLIST.ORG
 Subject: Modifying Incident

 Hi,
 I know that what I am going to ask is silly.. Is there is any
 functionality in Incident mangement to modiyf all the pending incident by
 modifying only one incident..
 Actually what i want to do is to modify the status of all the pending
 incident by modifying the status of only one incident Currently we are
 using 7.0


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the
 Answers Are, and have been for 20 years

 Please do not print this email unless it is absolutely necessary.

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any damage caused by any virus
 transmitted by this email.

 www.wipro.com



 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 _ARSlist: Where the Answers Are and have been for 20 years_ 

 * Please do not print this email unless it is absolutely necessary. *

 The information contained in this electronic message and any attachments
 to this message are intended for the exclusive use of the addressee(s) and
 may contain proprietary, confidential or privileged information. If you are
 not the intended recipient, you should not disseminate, distribute or copy
 this e-mail. Please notify the sender immediately and destroy all copies of
 this message and any attachments.

 WARNING: Computer viruses can be transmitted via email. The recipient
 should check this email and any attachments for the presence of viruses.
 The company accepts no liability for any damage caused by any virus
 transmitted by this email.

 www.wipro.com
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Your's Sincerely

Rahul Bose

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Modifying Incident

2013-05-07 Thread Pavan Agrawal
Hi,
I know that what I am going to ask is silly.. Is there is any functionality in 
Incident mangement to modiyf all the pending incident by modifying only one 
incident..
Actually what i want to do is to modify the status of all the pending incident 
by modifying the status of only one incident
Currently we are using 7.0

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: Modifying Incident

2013-05-07 Thread rahul bose
In 7.6.4 If you can list all the pending incidents together in Search
Incident console and select all and then click on modify all it will help
you to modify status of all the pending incidents.

Regards,
Rahul


On Wed, May 8, 2013 at 9:22 AM, Pavan Agrawal pavanagrawa...@gmail.comwrote:

 Hi,
 I know that what I am going to ask is silly.. Is there is any
 functionality in Incident mangement to modiyf all the pending incident by
 modifying only one incident..
 Actually what i want to do is to modify the status of all the pending
 incident by modifying the status of only one incident
 Currently we are using 7.0


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Your's Sincerely

Rahul Bose

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years