Re: New Record in SYS:Notification Messages
Hi James, I have gone through the all OOTB events in SYS:Notification Messages , However I failed to find OOTB functionality to achieve the same. Due to this we need to do customization. I have further checked the ways to send notification to user when a work log entry is made. I found there are two ways to achieve the same. 1. Writing Filter on Submit event of forms namely “HPD:Work Log” and ”CHG:WorkLog” and with a qualification matching the incident ID (HPD:HelpDesk) and “Incident Number”(Field on HPD:Worklog). For Example “'Incident Number'=INC0004”(This qualification is hard coded). In this Filter we can use the action “Notify” and Mechanism as “Email”. In “To” field fetch the customers Email ID from People Profile of user. 2. If we need to achieve this through SYS:Notification Messages form then we need to enter new value say “Worklog Updated/New Worklog Entry” in the Selection field namely “Notification Event” on “NTE:SYS-Define NT Events” form by using Developer Studio. Likewise then create the related entry on the “NTE:SYS-Define NT Events” form and Enable for to create a mapping between the module and new event. Create a entry in SYS:Notification Messages form and update related Workflows in the Notification engine. Hope one of these approach is the expected and correct. Let me know in case any other inputs are required from my end. Have a great day !!! T.E.A.M. = Together Everyone Achieves More! Thanks Regards, ___ Nilesh Janjire BMC Remedy Engineer Vyom Labs Pvt. Ltd. BSM Solutions Services||ITIL Consulting Training E-Mail: nilesh.janj...@vyomlabs.com Contact:8087749833/9421979437 Success with fear of loosing it is Luck ! whereas Success with confidence is Achievement ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Record in SYS:Notification Messages
There is a document on BMC communities which addresses this very topic: https://communities.bmc.com/docs/DOC-33095 On Wed, Feb 4, 2015 at 4:32 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello, I have a requirement to send a custom notification whenever a work info entry is added to the Incident or Change. Thinking to use SYS:Notification Messages form for configuring notification. Has anybody ever done such kind of this? Share your thoughts if you have ever come across with such requirement. Cheers, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Record in SYS:Notification Messages
Do you have any document for it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
New Record in SYS:Notification Messages
Hello, I have a requirement to send a custom notification whenever a work info entry is added to the Incident or Change. Thinking to use SYS:Notification Messages form for configuring notification. Has anybody ever done such kind of this? Share your thoughts if you have ever come across with such requirement. Cheers, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Record in SYS:Notification Messages
James, It's probably simpler to just do a Notify action via workflow on submit on both the HPD and CHG WorkLog forms. Sent from my iPhone On Feb 4, 2015, at 4:32 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello, I have a requirement to send a custom notification whenever a work info entry is added to the Incident or Change. Thinking to use SYS:Notification Messages form for configuring notification. Has anybody ever done such kind of this? Share your thoughts if you have ever come across with such requirement. Cheers, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Record in SYS:Notification Messages
Every Time when client request for change in the message data, I have to update the workflow which is not feasible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New Record in SYS:Notification Messages
I created a separate form where I can update the text of the notifications. It takes one filter to push into the record with an indicator to 'send now' and the variables needed for the email. Then a guide runs that puts the template into the subject and message fields and does some replace commands on the data to put the variables in. The only time I need to change workflow is if there is a new email to set up or if a new variable is needed. The form that stores the records for the emails needs to have a field that identifies the correct email (ie the key field for the push fields action) and fields for the incoming variables (whether it be scheduled dates; actual dates; etc). Also has areas to handle the $cc$ of the email if that's applicable. Everything gets pushed to the email message form with a 'send now' flag of yes which triggers the filter guide to format and send the email. Hope that helps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Smith Sent: Wednesday, February 4, 2015 4:53 PM To: arslist@ARSLIST.ORG Subject: Re: New Record in SYS:Notification Messages Every Time when client request for change in the message data, I have to update the workflow which is not feasible. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
