Re: Oncall notification systems
Thad, We have a solution called Beacon. It is ARS-Driven and may be "plugged" into any ARS solution or used as stand-alone. Whether it is an emergency or a routine call out to a support tech we can guarantee delivery and receipt. Additionally we can roll delivery to multiple users, customize/tailor the text-to-speech delivery to your requirements and can pass notification to virtually any device you might want. Contact me off-list if you'd like a demonstration? http://www.buoyantsolutions.net/beacon.html Regards Gidd Calden BUOYANT SOLUTIONS, INC. Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -Original Message- From: "Thad Esser" To: arslist@arslist.org Date: 07/26/11 12:59 Subject: Oncall notification systems ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Oncall notification systems
Thanks, I will check that out. I think they are looking more for acknowledgement of paged out incidents and escalation of notifications until a human does acknowledge. Thad On Tue, Jul 26, 2011 at 1:06 PM, Andrew C Goodall wrote: > ** ** > > I haven’t used it, but you could check out the below if you want to create > a custom process: > > ** ** > > https://communities.bmc.com/communities/docs/DOC-12761 > > ** ** > > http://smppapi.sourceforge.net/ > > ** ** > > ** ** > > Regards, > > > > *Andrew Goodall* > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/> > > -- > > *From:* Action Request System discussion list(ARSList) [mailto:** > arslist@ARSLIST.ORG**] *On Behalf Of *Thad Esser > *Sent:* Tuesday, July 26, 2011 2:59 PM > *To:* **arslist@ARSLIST.ORG** > *Subject:* Oncall notification systems > > ** ** > > ** > > Hi, > > > > I'm aware of AlarmPoint (now xMatters) as an optional paging/notification > system for **Remedy**. Does anyone have suggestions of other products to > investigate for this type of functionality? This is a very early > exploratory question to the list, so I don't have any hard requirements yet > - just looking for options. > > > > Thanks, > > Thad > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Oncall notification systems
We have been using HipLink for years. We have built all of our on call workflow within Remedy and only use HipLink for the notification piece (SNPP/SMTP). One really nice feature is that you can have a fall back method. We used to have a modem in case our server's network connection was lost. If the pages started failing using SNPP it would switch to the modem. Jason http://www.hiplink.com/ On Tue, Jul 26, 2011 at 12:58 PM, Thad Esser wrote: > ** > Hi, > > I'm aware of AlarmPoint (now xMatters) as an optional paging/notification > system for Remedy. Does anyone have suggestions of other products to > investigate for this type of functionality? This is a very early > exploratory question to the list, so I don't have any hard requirements yet > - just looking for options. > > Thanks, > Thad > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Oncall notification systems
I haven't used it, but you could check out the below if you want to create a custom process: https://communities.bmc.com/communities/docs/DOC-12761 http://smppapi.sourceforge.net/ Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, July 26, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Oncall notification systems ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Oncall notification systems
Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
