Padlock Dissapears?!
Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: arslist@ARSLIST.ORG Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
What about permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Padlock Dissapears?!
Did you also check to make sure that, if you might open it in a different view, that the button was on all views? Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 22, 2007 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! What about permissions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Padlock Dissapears?! It only has 2 links attached, and both of them only fire when the buttin/image is pressed?! The help desk is poped up via a dialogue page, when the user clicks the link the page pops up. Now the field mapping on the sole active link is set to default values therefore the padlock 'should' appear?! Any ideas? Matt On Aug 22, 1:27 pm, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: What kind of workflow is tied to the button? Maybe it's set to be hidden when certain events occur or only show in certain modes. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Gee Sent: Wednesday, August 22, 2007 4:52 AM To: [EMAIL PROTECTED] Subject: Padlock Dissapears?! Hi All, I wonder if you can help me? On our helpdesk tickets we have a padlock which when you click on it pops up a security question window. Now this keeps diserpearing every now on then on some users, when i clear the users local cache it re- appears however it can then disserpear within hours?! any ideas Matt ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
