Re: Performance Issue with Active Links- Reg.,

[Vinod Kumar]

Hi Murtuza,
Thanks for the response.
But those indexes that you have mentioned were for the T-Table behind the
HelPDesk form. THese indexes will  improve the response time when we open
the form using the AR User Tool.  but i am facing problems when i access the
Active LInks of HelpDesk using the AR Admin tool.

Please provide me if there is any other alternate solutions.

Thanks in Advance.

Regards,
Vinod





On 4/19/07, msb * <[EMAIL PROTECTED]> wrote:


Hello Vinod,

If you double-click the Helpdesk form, you will see a tab called Indexes
in
the Form properties window. There should be some indexes pre-listed there
on
the right hand side.

You can add more indexes here if your users search on specific fields.

You will also have to check in the database if the pre-listed indexes
actually exist. There is a KB article on how to do this.

-Murtuza.

>From: Vinod Kumar <[EMAIL PROTECTED]>
>Reply-To: arslist@ARSLIST.ORG
>To: arslist@ARSLIST.ORG
>Subject: Re: Performance Issue with Active Links- Reg.,
>Date: Thu, 19 Apr 2007 08:46:38 +0530
>
>Hi,
>I tried to understand more about OOTB index on the HelpDesk form but i
>couldnt progress in it.
>
>Can anyone please help me to understand what a OOTB Index is  , and how i
>can check if it has got corrupted? If so, how do i correct the corrupted
>indexes.
>
>THanks in Advance.
>
>Regards,
>Vinod
>
>
>
>
>- Original Message 
>From: Murtuza Bookwala <[EMAIL PROTECTED]>
>To: arslist@ARSLIST.ORG
>Sent: Saturday, 14 April, 2007 1:58:34 PM
>Subject: Re: Performance Issue with Active Links- Reg.,
>
>Hello Vinod,
>
>Last time I had this problem, I found that the OOTB Indexes on the
Helpdesk
>form had become corrupt.
>You can check that in the database.
>
>Regards,
>Murtuza.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
>Sent: Thursday, April 12, 2007 7:56 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Performance Issue with Active Links- Reg.,
>
>Vinod:
>It makes sense that Helpdesk form's objects open relatively slower than
>smaller forms'.
>
>The question is whether 100 seconds is reasobable for your setup or not.
No
>way to judge that without details of what you mean by...
>
>...from a "remote" machine
>
>What do you mean by "remote"? What's the link between the client and the
>server? Dialup, LAN, WAN? VPN?
>
>You essentially need to think of the link between your client and the
>server
>as a pipe with numerous links in series and figure out whether it's
>choking...your client PC, your local network, remote network, server
>(hardware, software setup, database)?
>
>Use basic elimination techniques to rule out what is
>*not* a problem and look at the remaining suspects more closely. For
>example, if access through Remedy User from the same client PC is rather
>fast, the network is likely not an issue. If access using Remedy admin on
>the server itself is fast, then server side stuff including database is
not
>an issue. Also, is it slow for others in your local network..for others
in
>some other network? You get the idea. Another important question is
whether
>it suddenly become slow or it has always been like this.
>
>If you want listers to point out the suspect, you will need to post
details
>of you client PC, the network, the server hardware, the database details,
>concurrent user load etc.
>
>The last time I saw unusually slow opening of objects was when somebody
had
>hacked into the underlying database to change the last modified date of
all
>the objects and set them to some future date by mistake.
>Very unusual issue, **most likely irrelevant to you**.
>
>Sorry, I can't tell you exactly what the issue is in your environment.
>There
>is no substitute to following basic troubleshooting steps.
>
>Regards.
>
>--- Vinod <[EMAIL PROTECTED]> wrote:
>
>>Hi,
>>We currently work on one of the customised HelpDesk application.
>>Whenever i open any active link of the HelpDesk form from a remote
>>machine, it takes around 90-100 seconds whereas when i open an
>>activelink of any other form in the same environment, it takes around
>>15 seconds.
>>
>>Taking 15 seconds for opening an object from a remote machine is
>>acceptable but 100 seconds is too high. I am trying to find out the
>>reason for the issue and i am looking for ways to improve the
>>performance, whenever i open the active links of our HelpDesk form.
>>
>>Please provide me with some insight/thoughts on what may be the reason
>>for such performance issue? Any suggestions or ideas for rectifying
>>the iss

Re: Performance Issue with Active Links- Reg.,

[Vyom Labs - ITSM Support]

Hi Vinod,
*To increase the performance of the user, we can use arcache modes set 
for the user in the admin tool. If the arcache mode is set for the admin 
tool, ARUser will be having an issue of performance and if it’s set for 
user, performance for workflow will be achieved. For more information on 
arcache, this will also depend on the configuration of the machine.


Thanks,
Sonal
*

--
[EMAIL PROTECTED]

www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Vinod wrote:

**

Hi,
We currently work on one of the customised HelpDesk application. 
Whenever i open any active link of the HelpDesk form from a remote 
machine, it takes around 90-100 seconds whereas when i open an 
activelink of any other form in the same environment, it takes around 
15 seconds.
Taking 15 seconds for opening an object from a remote machine is 
acceptable but 100 seconds is too high. I am trying to find out the 
reason for the issue and i am looking for ways to improve the 
performance, whenever i open the active links of our HelpDesk form.
Please provide me with some insight/thoughts on what may be the reason 
for such performance issue? Any suggestions or ideas for rectifying 
the issue is highly appretiated.

Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)
THanks and Regards,
Vinod


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Re: Performance Issue with Active Links- Reg.,

[msb *****]

Hello Vinod,

If you double-click the Helpdesk form, you will see a tab called Indexes in 
the Form properties window. There should be some indexes pre-listed there on 
the right hand side.


You can add more indexes here if your users search on specific fields.

You will also have to check in the database if the pre-listed indexes 
actually exist. There is a KB article on how to do this.


-Murtuza.


From: Vinod Kumar <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue with Active Links- Reg.,
Date: Thu, 19 Apr 2007 08:46:38 +0530

Hi,
I tried to understand more about OOTB index on the HelpDesk form but i
couldnt progress in it.

Can anyone please help me to understand what a OOTB Index is  , and how i
can check if it has got corrupted? If so, how do i correct the corrupted
indexes.

THanks in Advance.

Regards,
Vinod




- Original Message 
From: Murtuza Bookwala <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Saturday, 14 April, 2007 1:58:34 PM
Subject: Re: Performance Issue with Active Links- Reg.,

Hello Vinod,

Last time I had this problem, I found that the OOTB Indexes on the Helpdesk
form had become corrupt.
You can check that in the database.

Regards,
Murtuza.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, April 12, 2007 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue with Active Links- Reg.,

Vinod:
It makes sense that Helpdesk form's objects open relatively slower than
smaller forms'.

The question is whether 100 seconds is reasobable for your setup or not. No
way to judge that without details of what you mean by...

...from a "remote" machine

What do you mean by "remote"? What's the link between the client and the
server? Dialup, LAN, WAN? VPN?

You essentially need to think of the link between your client and the 
server

as a pipe with numerous links in series and figure out whether it's
choking...your client PC, your local network, remote network, server
(hardware, software setup, database)?

Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects more closely. For
example, if access through Remedy User from the same client PC is rather
fast, the network is likely not an issue. If access using Remedy admin on
the server itself is fast, then server side stuff including database is not
an issue. Also, is it slow for others in your local network..for others in
some other network? You get the idea. Another important question is whether
it suddenly become slow or it has always been like this.

If you want listers to point out the suspect, you will need to post details
of you client PC, the network, the server hardware, the database details,
concurrent user load etc.

The last time I saw unusually slow opening of objects was when somebody had
hacked into the underlying database to change the last modified date of all
the objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.

Sorry, I can't tell you exactly what the issue is in your environment. 
There

is no substitute to following basic troubleshooting steps.

Regards.

--- Vinod <[EMAIL PROTECTED]> wrote:


Hi,
We currently work on one of the customised HelpDesk application.
Whenever i open any active link of the HelpDesk form from a remote
machine, it takes around 90-100 seconds whereas when i open an
activelink of any other form in the same environment, it takes around
15 seconds.

Taking 15 seconds for opening an object from a remote machine is
acceptable but 100 seconds is too high. I am trying to find out the
reason for the issue and i am looking for ways to improve the
performance, whenever i open the active links of our HelpDesk form.

Please provide me with some insight/thoughts on what may be the reason
for such performance issue? Any suggestions or ideas for rectifying
the issue is highly appretiated.

Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)

THanks and Regards,
Vinod



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Re: Performance Issue with Active Links- Reg.,

[Vinod Kumar]

Hi,
I tried to understand more about OOTB index on the HelpDesk form but i
couldnt progress in it.

Can anyone please help me to understand what a OOTB Index is  , and how i
can check if it has got corrupted? If so, how do i correct the corrupted
indexes.

THanks in Advance.

Regards,
Vinod




- Original Message 
From: Murtuza Bookwala <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Saturday, 14 April, 2007 1:58:34 PM
Subject: Re: Performance Issue with Active Links- Reg.,

Hello Vinod,

Last time I had this problem, I found that the OOTB Indexes on the Helpdesk
form had become corrupt.
You can check that in the database.

Regards,
Murtuza.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, April 12, 2007 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue with Active Links- Reg.,

Vinod:
It makes sense that Helpdesk form's objects open relatively slower than
smaller forms'.

The question is whether 100 seconds is reasobable for your setup or not. No
way to judge that without details of what you mean by...

...from a "remote" machine

What do you mean by "remote"? What's the link between the client and the
server? Dialup, LAN, WAN? VPN?

You essentially need to think of the link between your client and the server
as a pipe with numerous links in series and figure out whether it's
choking...your client PC, your local network, remote network, server
(hardware, software setup, database)?

Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects more closely. For
example, if access through Remedy User from the same client PC is rather
fast, the network is likely not an issue. If access using Remedy admin on
the server itself is fast, then server side stuff including database is not
an issue. Also, is it slow for others in your local network..for others in
some other network? You get the idea. Another important question is whether
it suddenly become slow or it has always been like this.

If you want listers to point out the suspect, you will need to post details
of you client PC, the network, the server hardware, the database details,
concurrent user load etc.

The last time I saw unusually slow opening of objects was when somebody had
hacked into the underlying database to change the last modified date of all
the objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.

Sorry, I can't tell you exactly what the issue is in your environment. There
is no substitute to following basic troubleshooting steps.

Regards.

--- Vinod <[EMAIL PROTECTED]> wrote:


Hi,
We currently work on one of the customised HelpDesk application.
Whenever i open any active link of the HelpDesk form from a remote
machine, it takes around 90-100 seconds whereas when i open an
activelink of any other form in the same environment, it takes around
15 seconds.

Taking 15 seconds for opening an object from a remote machine is
acceptable but 100 seconds is too high. I am trying to find out the
reason for the issue and i am looking for ways to improve the
performance, whenever i open the active links of our HelpDesk form.

Please provide me with some insight/thoughts on what may be the reason
for such performance issue? Any suggestions or ideas for rectifying
the issue is highly appretiated.

Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)

THanks and Regards,
Vinod



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Re: Performance Issue with Active Links- Reg.,

[Murtuza Bookwala]

Hello Vinod,

Last time I had this problem, I found that the OOTB Indexes on the Helpdesk
form had become corrupt.
You can check that in the database.

Regards,
Murtuza.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Thursday, April 12, 2007 7:56 AM
To: [EMAIL PROTECTED]
Subject: Re: Performance Issue with Active Links- Reg.,

Vinod:
It makes sense that Helpdesk form's objects open relatively slower than
smaller forms'.

The question is whether 100 seconds is reasobable for your setup or not. No
way to judge that without details of what you mean by...

...from a "remote" machine

What do you mean by "remote"? What's the link between the client and the
server? Dialup, LAN, WAN? VPN?

You essentially need to think of the link between your client and the server
as a pipe with numerous links in series and figure out whether it's
choking...your client PC, your local network, remote network, server
(hardware, software setup, database)?

Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects more closely. For
example, if access through Remedy User from the same client PC is rather
fast, the network is likely not an issue. If access using Remedy admin on
the server itself is fast, then server side stuff including database is not
an issue. Also, is it slow for others in your local network..for others in
some other network? You get the idea. Another important question is whether
it suddenly become slow or it has always been like this. 

If you want listers to point out the suspect, you will need to post details
of you client PC, the network, the server hardware, the database details,
concurrent user load etc.

The last time I saw unusually slow opening of objects was when somebody had
hacked into the underlying database to change the last modified date of all
the objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.

Sorry, I can't tell you exactly what the issue is in your environment. There
is no substitute to following basic troubleshooting steps.

Regards.

--- Vinod <[EMAIL PROTECTED]> wrote:

> Hi,
> We currently work on one of the customised HelpDesk application. 
> Whenever i open any active link of the HelpDesk form from a remote 
> machine, it takes around 90-100 seconds whereas when i open an 
> activelink of any other form in the same environment, it takes around 
> 15 seconds.
> 
> Taking 15 seconds for opening an object from a remote machine is 
> acceptable but 100 seconds is too high. I am trying to find out the 
> reason for the issue and i am looking for ways to improve the 
> performance, whenever i open the active links of our HelpDesk form.
> 
> Please provide me with some insight/thoughts on what may be the reason 
> for such performance issue? Any suggestions or ideas for rectifying 
> the issue is highly appretiated.
> 
> Server : ARSystem 6.3
> Admin Tool : 6.3 (Patch 20)
> 
> THanks and Regards,
> Vinod
> 
> 
>  
>
___
> Yahoo! Answers - Got a question? Someone out there knows the answer. 
> Try it now.
> http://uk.answers.yahoo.com/
> 
>

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Re: Performance Issue with Active Links- Reg.,

[Rabi Tripathi]

Vinod:
It makes sense that Helpdesk form's objects open
relatively slower than smaller forms'.

The question is whether 100 seconds is reasobable for
your setup or not. No way to judge that without
details of what you mean by...

...from a "remote" machine

What do you mean by "remote"? What's the link between
the client and the server? Dialup, LAN, WAN? VPN?

You essentially need to think of the link between your
client and the server as a pipe with numerous links in
series and figure out whether it's choking...your
client PC, your local network, remote network, server
(hardware, software setup, database)?

Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects
more closely. For example, if access through Remedy
User from the same client PC is rather fast, the
network is likely not an issue. If access using Remedy
admin on the server itself is fast, then server side
stuff including database is not an issue. Also, is it
slow for others in your local network..for others in
some other network? You get the idea. Another
important question is whether it suddenly become slow
or it has always been like this. 

If you want listers to point out the suspect, you will
need to post details of you client PC, the network,
the server hardware, the database details, concurrent
user load etc.

The last time I saw unusually slow opening of objects
was when somebody had hacked into the underlying
database to change the last modified date of all the
objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.

Sorry, I can't tell you exactly what the issue is in
your environment. There is no substitute to following
basic troubleshooting steps.

Regards.

--- Vinod <[EMAIL PROTECTED]> wrote:

> Hi, 
> We currently work on one of the customised HelpDesk
> application. Whenever i open any active link of the
> HelpDesk form from a remote machine, it takes around
> 90-100 seconds whereas when i open an activelink of
> any other form in the same environment, it takes
> around 15 seconds. 
> 
> Taking 15 seconds for opening an object from a
> remote machine is acceptable but 100 seconds is too
> high. I am trying to find out the reason for the
> issue and i am looking for ways to improve the
> performance, whenever i open the active links of our
> HelpDesk form.
> 
> Please provide me with some insight/thoughts on what
> may be the reason for such performance issue? Any
> suggestions or ideas for rectifying the issue is
> highly appretiated.
> 
> Server : ARSystem 6.3
> Admin Tool : 6.3 (Patch 20)
> 
> THanks and Regards,
> Vinod
> 
> 
>  
>
___
> Yahoo! Answers - Got a question? Someone out there
> knows the answer. Try it
> now.
> http://uk.answers.yahoo.com/ 
> 
>
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Performance Issue with Active Links- Reg.,

[Vinod]

Hi, 
We currently work on one of the customised HelpDesk application. Whenever i 
open any active link of the HelpDesk form from a remote machine, it takes 
around 90-100 seconds whereas when i open an activelink of any other form in 
the same environment, it takes around 15 seconds. 

Taking 15 seconds for opening an object from a remote machine is acceptable but 
100 seconds is too high. I am trying to find out the reason for the issue and i 
am looking for ways to improve the performance, whenever i open the active 
links of our HelpDesk form.

Please provide me with some insight/thoughts on what may be the reason for such 
performance issue? Any suggestions or ideas for rectifying the issue is highly 
appretiated.

Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)

THanks and Regards,
Vinod


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