Re: Problem processing incoming mail

2012-08-03 Thread Joe Martin D'Souza 
>From Jose’s updates, It may have been server cache related problems..

Note to John Sundberg since he was looking for ideas related to server 
comparisons and stuff like that.. Hopefully John is viewing this thread?

Might be a great idea to have a utility that can read server cache (not DB) to 
list number of objects of each type and possibly names to an output – which 
would have been useful in this one odd case..

Joe

PS: I thought I’ll CC John so he wont miss this note..

From: Mac Rhoades 
Sent: Friday, August 03, 2012 3:07 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Problem processing incoming mail

** Joe, 
I have mine set up as I said in my email and it is working fine but it could 
possibly work in the Push fields qualification. I just have not tried it that 
way. My full Run If qualification going against the AR System Email Messages 
form (on Submit) is: 

('From' != $NULL$) AND ('Message Type' = "Incoming") 
  From that it then does the Push Fields Action with no qualification. If 
No Requests Match: Create a New Request. If Any Requests Match: Take No Action 

  My environment is 7.6.04 SP2. 

  Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
  MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
  Phone: 678-252-4364 / VPN: 252-4364 
  cmrho...@rockwellcollins.com
  www.rockwellcollins.com  





From:Joe Martin D'Souza  
To:arslist@ARSLIST.ORG 
Date:08/03/2012 02:49 PM 
Subject:    Re: Problem processing incoming mail 
Sent by:"Action Request System discussion list(ARSList)" 
 





** 
  
I think Mac means in the Push Fields If condition, which I would do too as you 
do not want it to process outgoing messages when and if you get the filter 
working. It’s the absence of that condition anyways that may be causing it to 
fail.. It must be qualifying to false doing the If Multiple Request match 
part.. 
  
Joe 
  
From: Mac Rhoades 
Sent: Friday, August 03, 2012 8:09 AM 
Newsgroups: public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG 
Subject: Re: Problem processing incoming mail 
  
** Jose, 
Try a Run If qualification of "'Message Type' = "Incoming"" Mac Rhoades / Sr 
Programmer/Analyst-Specialized Systems / Service Management 
  MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
  Phone: 678-252-4364 / VPN: 252-4364 
  cmrho...@rockwellcollins.com
  www.rockwellcollins.com  






From:Jose Huerta  
To:    arslist@ARSLIST.ORG 
Date:08/03/2012 02:22 AM 
Subject:Problem processing incoming mail 
Sent by:"Action Request System discussion list(ARSList)" 
 





** Hi listers, 

I created a filter on "AR System Email Messages" form as the next: 

Execution: Enabled, Submit, 900 
Qualification: None 
ACTIONS: 
PUSH: New request to form AAA:Email with the subject and plain text body. 

If I create a request on this form, the request at AAA:Email is created. If I 
receive an email, a request is created in AR System Email Messages but not on 
AAA:Email. 

What Am I doing wrong? 

Regards, Jose M. Huerta
  Project Manager 
  Movil: 661 665 088 
  Telf.: 971 75 03 24 
  Fax: 971 75 07 94   
  SM2 Baleares S.A.
  C/Rita Levi 
  Edificio SM2 Parc Bit 
  07121 Palma de Mallorca

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato. 

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario. 


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_  

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Re: Problem processing incoming mail

2012-08-03 Thread Mac Rhoades 
Joe,
I have mine set up as I said in my email and it is working fine but it 
could possibly work in the Push fields qualification. I just have not 
tried it that way. My full Run If qualification going against the AR 
System Email Messages form (on Submit) is:

('From' != $NULL$) AND ('Message Type' = "Incoming")

>From that it then does the Push Fields Action with no qualification. If No 
Requests Match: Create a New Request. If Any Requests Match: Take No 
Action

My environment is 7.6.04 SP2.

Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 
cmrho...@rockwellcollins.com
www.rockwellcollins.com 




From:   Joe Martin D'Souza 
To: arslist@ARSLIST.ORG
Date:   08/03/2012 02:49 PM
Subject:    Re: Problem processing incoming mail
Sent by:"Action Request System discussion list(ARSList)" 




** 
 
I think Mac means in the Push Fields If condition, which I would do too as 
you do not want it to process outgoing messages when and if you get the 
filter working. It?s the absence of that condition anyways that may be 
causing it to fail.. It must be qualifying to false doing the If Multiple 
Request match part..
 
Joe
 
From: Mac Rhoades 
Sent: Friday, August 03, 2012 8:09 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Problem processing incoming mail
 
** Jose, 
Try a Run If qualification of "'Message Type' = "Incoming"" 
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 
cmrho...@rockwellcollins.com
www.rockwellcollins.com 





From:Jose Huerta  
To:    arslist@ARSLIST.ORG 
Date:08/03/2012 02:22 AM 
Subject:Problem processing incoming mail 
Sent by:"Action Request System discussion list(ARSList)" 
 



** Hi listers, 

I created a filter on "AR System Email Messages" form as the next: 

Execution: Enabled, Submit, 900 
Qualification: None 
ACTIONS: 
PUSH: New request to form AAA:Email with the subject and plain text body. 

If I create a request on this form, the request at AAA:Email is created. 
If I receive an email, a request is created in AR System Email Messages 
but not on AAA:Email. 

What Am I doing wrong? 

Regards, 
Jose M. Huerta
Project Manager 
Movil: 661 665 088 
Telf.: 971 75 03 24 
Fax: 971 75 07 94 

SM2 Baleares S.A.
C/Rita Levi 
Edificio SM2 Parc Bit 
07121 Palma de Mallorca 
  
La información contenida en este mensaje de correo electrónico es 
confidencial. La misma, es enviada con la intención de que únicamente sea 
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje 
por otras personas no está autorizado, por lo que en tal caso, le rogamos 
que nos lo comunique por la misma vía, se abstenga de realizar copias del 
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de 
inmediato. 
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario. 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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<><><><>

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta 
Yes, of course!

But in my desperation of trying to trigger the filter i set all
qualifications void. Now it's working as expected and I select only
incomming messages from a particular mailbox and a
particular incoming address.

Regards,

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 <http://www.sm2baleares.es/>

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>
  <http://twitter.com/#!/SM2Baleares>
 <http://www.linkedin.com/company/sm2-baleares>

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Fri, Aug 3, 2012 at 8:57 PM, Joe Martin D'Souza wrote:

> **
>  You would still be better off with the Push Field If qualification to
> prevent outgoing messages to be pushed as well.. It would be cleaner unless
> you do intend the outgoing messages to create a record as well..
>
> Joe
>
>  *From:* Jose Huerta 
> *Sent:* Friday, August 03, 2012 2:54 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Problem processing incoming mail
>
> ** Solved. Deleted and created the filter again. Don't know what was
> happening, but it is solved.
>
> At logs the API call for creating the message existed, but the filter
> didn't appear. Just like if it didn't exist.
>
> Thank you for your help.
>
> El viernes, 3 de agosto de 2012, Joe Martin D'Souza escribió:
>
>> **
>>
>> I think Mac means in the Push Fields If condition, which I would do too
>> as you do not want it to process outgoing messages when and if you get the
>> filter working. It’s the absence of that condition anyways that may be
>> causing it to fail.. It must be qualifying to false doing the If Multiple
>> Request match part..
>>
>> Joe
>>
>>  *From:* Mac Rhoades
>> *Sent:* Friday, August 03, 2012 8:09 AM
>> *Newsgroups:* public.remedy.arsystem.general
>> *To:* javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');
>> *Subject:* Re: Problem processing incoming mail
>>
>> ** Jose,
>> Try a Run If qualification of "'Message Type' = "Incoming""
>>   *Mac Rhoades* / Sr Programmer/Analyst-Specialized Systems / Service
>> Management
>> MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
>> Phone: 678-252-4364 / VPN: 252-4364 *
>> **cmrho...@rockwellcollins.com**
>> **www.rockwellcollins.com* <http://www.rockwellcollins.com/>
>>
>>
>>
>>
>> From:Jose Huerta > 'jose.hue...@sm2baleares.es');>
>> To:javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');
>> Date:08/03/2012 02:22 AM
>> Subject:Problem processing incoming mail
>> Sent by:"Action Request System discussion list(ARSList)" 
>> > 'cvml', 'arslist@ARSLIST.ORG');>
>> --
>>
>>
>>
>> ** Hi listers,
>>
>> I created a filter on "AR System Email Messages" form as the next:
>>
>> Execution: Enabled, Submit, 900
>> Qualification: None
>> ACTIONS:
>> PUSH: New request to form AAA:Email with the subject and plain text body.
>>
>> If I create a request on this form, the request at AAA:Email is created.
>> If I receive an email, a request is created in AR System Email Messages but
>> not on AAA:Email.
>>
>> What Am I doing wrong?
>>
>> Regards,  Jose M. Huerta
>> Project Manager
>> Movil: 661 665 088
>> Telf.: 971 75 03 24
>> Fax: 971 75 07 94
>> <http://www.sm2baleares.es/>
>>  SM2 Baleares S.A.
>> C/Rita Levi
>> Edificio SM2 Parc Bit
>> 07121 Palma de Mallorca
>>  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>
>> <http://twitter.com/#!/SM2Baleares>
>> <http://www.linkedin.com/company/sm2-baleares>
>>
>> La información contenida en este mensaje de correo electrónico es
>> confidencial. La misma, es enviada con la intención de que únicamente sea
>> leída por la

Re: Problem processing incoming mail

2012-08-03 Thread Joe Martin D'Souza 
You would still be better off with the Push Field If qualification to prevent 
outgoing messages to be pushed as well.. It would be cleaner unless you do 
intend the outgoing messages to create a record as well..

Joe

From: Jose Huerta 
Sent: Friday, August 03, 2012 2:54 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Problem processing incoming mail

** Solved. Deleted and created the filter again. Don't know what was happening, 
but it is solved. 

At logs the API call for creating the message existed, but the filter didn't 
appear. Just like if it didn't exist.

Thank you for your help.

El viernes, 3 de agosto de 2012, Joe Martin D'Souza escribió:

  ** 

  I think Mac means in the Push Fields If condition, which I would do too as 
you do not want it to process outgoing messages when and if you get the filter 
working. It’s the absence of that condition anyways that may be causing it to 
fail.. It must be qualifying to false doing the If Multiple Request match part..

  Joe

  From: Mac Rhoades 
  Sent: Friday, August 03, 2012 8:09 AM
  Newsgroups: public.remedy.arsystem.general
  To: javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG'); 
  Subject: Re: Problem processing incoming mail

  ** Jose, 
  Try a Run If qualification of "'Message Type' = "Incoming"" 
Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 
cmrho...@rockwellcollins.com
www.rockwellcollins.com  





  From:Jose Huerta  
  To:javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG'); 
  Date:08/03/2012 02:22 AM 
  Subject:Problem processing incoming mail 
  Sent by:"Action Request System discussion list(ARSList)" 
 

--



  ** Hi listers, 

  I created a filter on "AR System Email Messages" form as the next: 

  Execution: Enabled, Submit, 900 
  Qualification: None 
  ACTIONS: 
  PUSH: New request to form AAA:Email with the subject and plain text body. 

  If I create a request on this form, the request at AAA:Email is created. If I 
receive an email, a request is created in AR System Email Messages but not on 
AAA:Email. 

  What Am I doing wrong? 

  Regards, Jose M. Huerta
Project Manager 
Movil: 661 665 088 
Telf.: 971 75 03 24 
Fax: 971 75 07 94   
SM2 Baleares S.A.
C/Rita Levi 
Edificio SM2 Parc Bit 
07121 Palma de Mallorca

  La información contenida en este mensaje de correo electrónico es 
confidencial. La misma, es enviada con la intención de que únicamente sea leída 
por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras 
personas no está autorizado, por lo que en tal caso, le rogamos que nos lo 
comunique por la misma vía, se abstenga de realizar copias del mensaje o 
remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. 

  P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario. 


  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


-- 
  Jose M. Huerta
  Project Manager

  Movil: 661 665 088

  Telf.: 971 75 03 24

  Fax: 971 75 07 94
 
 
  SM2 Baleares S.A.
  C/Rita Levi 

  Edificio SM2 Parc Bit

  07121 Palma de Mallorca
  
 

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta 
Solved. Deleted and created the filter again. Don't know what was
happening, but it is solved.

At logs the API call for creating the message existed, but the filter
didn't appear. Just like if it didn't exist.

Thank you for your help.

El viernes, 3 de agosto de 2012, Joe Martin D'Souza escribió:

> **
>
> I think Mac means in the Push Fields If condition, which I would do too as
> you do not want it to process outgoing messages when and if you get the
> filter working. It’s the absence of that condition anyways that may be
> causing it to fail.. It must be qualifying to false doing the If Multiple
> Request match part..
>
> Joe
>
>  *From:* Mac Rhoades  'cmrho...@rockwellcollins.com');>
> *Sent:* Friday, August 03, 2012 8:09 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG  'arslist@ARSLIST.ORG');>
> *Subject:* Re: Problem processing incoming mail
>
> ** Jose,
> Try a Run If qualification of "'Message Type' = "Incoming""
>   *Mac Rhoades* / Sr Programmer/Analyst-Specialized Systems / Service
> Management
> MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
> Phone: 678-252-4364 / VPN: 252-4364 *
> **cmrho...@rockwellcollins.com*  'cmrho...@rockwellcollins.com');>*
> **www.rockwellcollins.com* <http://www.rockwellcollins.com/>
>
>
>
>
> From:Jose Huerta  'cvml', 'jose.hue...@sm2baleares.es');>>
> To:arslist@ARSLIST.ORG  'arslist@ARSLIST.ORG');>
> Date:08/03/2012 02:22 AM
> Subject:Problem processing incoming mail
> Sent by:"Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG >
> --
>
>
>
> ** Hi listers,
>
> I created a filter on "AR System Email Messages" form as the next:
>
> Execution: Enabled, Submit, 900
> Qualification: None
> ACTIONS:
> PUSH: New request to form AAA:Email with the subject and plain text body.
>
> If I create a request on this form, the request at AAA:Email is created.
> If I receive an email, a request is created in AR System Email Messages but
> not on AAA:Email.
>
> What Am I doing wrong?
>
> Regards,  Jose M. Huerta
> Project Manager
> Movil: 661 665 088
> Telf.: 971 75 03 24
> Fax: 971 75 07 94
> <http://www.sm2baleares.es/>
>  SM2 Baleares S.A.
> C/Rita Levi
> Edificio SM2 Parc Bit
> 07121 Palma de Mallorca
>  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>
> <http://twitter.com/#!/SM2Baleares>
> <http://www.linkedin.com/company/sm2-baleares>
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

<http://www.sm2baleares.es/>

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  <http://es-es.facebook.com/pages/SM2-Baleares/158608627954>
  <http://twitter.com/#!/SM2Baleares>
 <http://www.linkedin.com/company/sm2-baleares>

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

Re: Problem processing incoming mail

2012-08-03 Thread Joe Martin D'Souza 

I think Mac means in the Push Fields If condition, which I would do too as you 
do not want it to process outgoing messages when and if you get the filter 
working. It’s the absence of that condition anyways that may be causing it to 
fail.. It must be qualifying to false doing the If Multiple Request match part..

Joe

From: Mac Rhoades 
Sent: Friday, August 03, 2012 8:09 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Problem processing incoming mail

** Jose, 
Try a Run If qualification of "'Message Type' = "Incoming"" 
  Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
  MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
  Phone: 678-252-4364 / VPN: 252-4364 
  cmrho...@rockwellcollins.com
  www.rockwellcollins.com  





From:Jose Huerta  
To:arslist@ARSLIST.ORG 
Date:08/03/2012 02:22 AM 
Subject:    Problem processing incoming mail 
Sent by:"Action Request System discussion list(ARSList)" 
 





** Hi listers, 

I created a filter on "AR System Email Messages" form as the next: 

Execution: Enabled, Submit, 900 
Qualification: None 
ACTIONS: 
PUSH: New request to form AAA:Email with the subject and plain text body. 

If I create a request on this form, the request at AAA:Email is created. If I 
receive an email, a request is created in AR System Email Messages but not on 
AAA:Email. 

What Am I doing wrong? 

Regards, Jose M. Huerta
  Project Manager 
  Movil: 661 665 088 
  Telf.: 971 75 03 24 
  Fax: 971 75 07 94   
  SM2 Baleares S.A.
  C/Rita Levi 
  Edificio SM2 Parc Bit 
  07121 Palma de Mallorca

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato. 

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario. 


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

Re: Problem processing incoming mail

2012-08-03 Thread Mac Rhoades 
Jose,
Try a Run If qualification of "'Message Type' = "Incoming""

Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service 
Management 
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 
cmrho...@rockwellcollins.com
www.rockwellcollins.com 




From:   Jose Huerta 
To: arslist@ARSLIST.ORG
Date:   08/03/2012 02:22 AM
Subject:    Problem processing incoming mail
Sent by:"Action Request System discussion list(ARSList)" 




** Hi listers,

I created a filter on "AR System Email Messages" form as the next:

Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.

If I create a request on this form, the request at AAA:Email is created. 
If I receive an email, a request is created in AR System Email Messages 
but not on AAA:Email.

What Am I doing wrong?

Regards,
Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94

SM2 Baleares S.A.
C/Rita Levi 
Edificio SM2 Parc Bit
07121 Palma de Mallorca
 
La información contenida en este mensaje de correo electrónico es 
confidencial. La misma, es enviada con la intención de que únicamente sea 
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje 
por otras personas no está autorizado, por lo que en tal caso, le rogamos 
que nos lo comunique por la misma vía, se abstenga de realizar copias del 
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de 
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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<><><><>

Re: Problem processing incoming mail

2012-08-03 Thread Jose Huerta 
Any idea?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



2012/8/3 Jose Huerta 

> Hi listers,
>
> I created a filter on "AR System Email Messages" form as the next:
>
> Execution: Enabled, Submit, 900
> Qualification: None
> ACTIONS:
> PUSH: New request to form AAA:Email with the subject and plain text body.
>
> If I create a request on this form, the request at AAA:Email is created.
> If I receive an email, a request is created in AR System Email Messages but
> not on AAA:Email.
>
> What Am I doing wrong?
>
> Regards,
>
> Jose M. Huerta
> Project Manager**
>
> Movil: 661 665 088
>
> Telf.: 971 75 03 24
>
> Fax: 971 75 07 94
>
>  
>
> SM2 Baleares S.A.
> C/Rita Levi 
>
> Edificio SM2 Parc Bit
>
> 07121 Palma de Mallorca
>
>   
> 
>  
>
> La información contenida en este mensaje de correo electrónico es
> confidencial. La misma, es enviada con la intención de que únicamente sea
> leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
> por otras personas no está autorizado, por lo que en tal caso, le rogamos
> que nos lo comunique por la misma vía, se abstenga de realizar copias del
> mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
> inmediato.
>
> P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
> necesario.
>
>

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Problem processing incoming mail

2012-08-02 Thread Jose Huerta 
Hi listers,

I created a filter on "AR System Email Messages" form as the next:

Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.

If I create a request on this form, the request at AAA:Email is created. If
I receive an email, a request is created in AR System Email Messages but
not on AAA:Email.

What Am I doing wrong?

Regards,

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.

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<><><><>

Re: Problem processing incoming mail

2007-07-05 Thread Dan Caissie 
POP3 might be turned off on the Email server (Exchange) or what ever you
use. As Rick said read the guide I have to setup MAPI and the guide was
a big help.

Dan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo
Sent: Wednesday, July 04, 2007 2:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem processing incoming mail

Check for any error in fom "AR System Email Error logs", specially for
POP3 connection.

IPBS

On 7/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> Brooks, the email config guide has some instructions, with which
you're
> probably familiar.   The instructions have to be followed EXACTLY, or
you
> will likely not see things work right.
>
> So go through the instructions and ensure that your account and the
Email
> config entry are set up as they're supposed to be, and see what
happens.
>
> Rick
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of brooksm
> Sent: Tuesday, July 03, 2007 3:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Problem processing incoming mail
>
> We have both an outgoing and incoming mailbox set up. The outgoing is
> working fine and haven't had any need to use the incoming mailbox
until now.
> I need to get email submission working and while trying to send email
to the
> user that we set up for Remedy emails on MS Exchange I found that
these
> incoming emails are going just sitting in the inbox of the Remedy
accout and
> not being processed by the Remedy mailbox(inbox).
>
> The main difference between the Incoming mailbox and Outgoing mailbox
is the
> Email Server Type. Outgoing uses: SMTP Incoming uses: POP3
>
> Everything else is pretty much the same.
> Can someone give me some ideas on how I can troubleshoot the incoming
> mailbox?
>
> Thanks
> Brooks
>
> --
> View this message in context:
>
http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a1
1421
> 652
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>


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Re: Problem processing incoming mail

2007-07-03 Thread Issotyo P.B Sulistyo 

Check for any error in fom "AR System Email Error logs", specially for
POP3 connection.

IPBS

On 7/4/07, Rick Cook <[EMAIL PROTECTED]> wrote:

Brooks, the email config guide has some instructions, with which you're
probably familiar.   The instructions have to be followed EXACTLY, or you
will likely not see things work right.

So go through the instructions and ensure that your account and the Email
config entry are set up as they're supposed to be, and see what happens.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of brooksm
Sent: Tuesday, July 03, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Problem processing incoming mail

We have both an outgoing and incoming mailbox set up. The outgoing is
working fine and haven't had any need to use the incoming mailbox until now.
I need to get email submission working and while trying to send email to the
user that we set up for Remedy emails on MS Exchange I found that these
incoming emails are going just sitting in the inbox of the Remedy accout and
not being processed by the Remedy mailbox(inbox).

The main difference between the Incoming mailbox and Outgoing mailbox is the
Email Server Type. Outgoing uses: SMTP Incoming uses: POP3

Everything else is pretty much the same.
Can someone give me some ideas on how I can troubleshoot the incoming
mailbox?

Thanks
Brooks

--
View this message in context:
http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a11421
652
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: Problem processing incoming mail

2007-07-03 Thread Rick Cook 
Brooks, the email config guide has some instructions, with which you're
probably familiar.   The instructions have to be followed EXACTLY, or you
will likely not see things work right.

So go through the instructions and ensure that your account and the Email
config entry are set up as they're supposed to be, and see what happens.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of brooksm
Sent: Tuesday, July 03, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Problem processing incoming mail

We have both an outgoing and incoming mailbox set up. The outgoing is
working fine and haven't had any need to use the incoming mailbox until now.
I need to get email submission working and while trying to send email to the
user that we set up for Remedy emails on MS Exchange I found that these
incoming emails are going just sitting in the inbox of the Remedy accout and
not being processed by the Remedy mailbox(inbox). 

The main difference between the Incoming mailbox and Outgoing mailbox is the
Email Server Type. Outgoing uses: SMTP Incoming uses: POP3

Everything else is pretty much the same.
Can someone give me some ideas on how I can troubleshoot the incoming
mailbox?

Thanks
Brooks

--
View this message in context:
http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a11421
652
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Problem processing incoming mail

2007-07-03 Thread brooksm 
We have both an outgoing and incoming mailbox set up. The outgoing is working
fine and haven't had any need to use the incoming mailbox until now. I need
to get email submission working and while trying to send email to the user
that we set up for Remedy emails on MS Exchange I found that these incoming
emails are going just sitting in the inbox of the Remedy accout and not
being processed by the Remedy mailbox(inbox). 

The main difference between the Incoming mailbox and Outgoing mailbox is the
Email Server Type. Outgoing uses: SMTP
Incoming uses: POP3

Everything else is pretty much the same.
Can someone give me some ideas on how I can troubleshoot the incoming
mailbox?

Thanks
Brooks

-- 
View this message in context: 
http://www.nabble.com/Problem-processing-incoming-mail-tf4021257.html#a11421652
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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