Re: Problem when install ARsystem
No, I'm using Windows 2008 R2 as OS and I installed jdk-6u20-windows-x64 on the following path C:\Program files\Java\JRE6. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
You will need both 32-bit and 64-bit java installed on a windows server; some of the java plugins for 7.6.04 are still 32-bit. If this is a new server, you might want to install the newest build of 1.6.0... newer than _20. It is unwise to wait and update it later, or to allow the auto java update to run once it is installed, since on windows that usually destroys the registry entries that ARS depends on to find the jre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Sunday, April 08, 2012 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** No, I'm using Windows 2008 R2 as OS and I installed jdk-6u20-windows-x64 on the following path C:\Program files\Java\JRE6. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where you could have a 64-bit java environment all round for all components including email.. Joe From: strauss Sent: Sunday, April 08, 2012 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** You will need both 32-bit and 64-bit java installed on a windows server; some of the java plugins for 7.6.04 are still 32-bit. If this is a new server, you might want to install the newest build of 1.6.0… newer than _20. It is unwise to wait and update it later, or to allow the auto java update to run once it is installed, since on windows that usually destroys the registry entries that ARS depends on to find the jre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Sunday, April 08, 2012 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on the following path “C:\Program files\Java\JRE6”. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mailto:mohamed.abdel-haf...@vodafone.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
I have never had to use 32 bit java with 7.6.04 installations. Although you are offered to install email, javaplugin(could remeber wrong regarding java plugin) and dev studio with the 32 bit jre/jdk if you want. //Steinar Sendt fra min iPad Den 8. apr. 2012 kl. 22:35 skrev Joe Martin D'Souza jdsou...@shyle.net: ** Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where you could have a 64-bit java environment all round for all components including email.. Joe From: strauss Sent: Sunday, April 08, 2012 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** You will need both 32-bit and 64-bit java installed on a windows server; some of the java plugins for 7.6.04 are still 32-bit. If this is a new server, you might want to install the newest build of 1.6.0… newer than _20. It is unwise to wait and update it later, or to allow the auto java update to run once it is installed, since on windows that usually destroys the registry entries that ARS depends on to find the jre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Sunday, April 08, 2012 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on the following path “C:\Program files\Java\JRE6”. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mailto:mohamed.abdel-haf...@vodafone.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
The arplugin is still 32-bit. It shows up in the task manager as arplugin.exe *32, and is the process that you have to kill and let armonitor restart whenever a mid-tier prefetch trashes the AREA plugin. Fortunately I have not seen that particular problem since applying ARS and mid-tier Sp3. I’ll have to make sure the new post-sp3 mid-tier hotfix doesn’t reintroduce it, but I think that problem was actually on the AR Server side. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Sunday, April 08, 2012 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where you could have a 64-bit java environment all round for all components including email.. Joe From: straussmailto:stra...@unt.edu Sent: Sunday, April 08, 2012 1:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** You will need both 32-bit and 64-bit java installed on a windows server; some of the java plugins for 7.6.04 are still 32-bit. If this is a new server, you might want to install the newest build of 1.6.0… newer than _20. It is unwise to wait and update it later, or to allow the auto java update to run once it is installed, since on windows that usually destroys the registry entries that ARS depends on to find the jre. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Sunday, April 08, 2012 3:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on the following path “C:\Program files\Java\JRE6”. Please advice if you notice any mistakes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, April 05, 2012 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Problem when install ARsystem ** Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mailto:mohamed.abdel-haf...@vodafone.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Hi Mahmoud, Maybe you need to add JRE path in the environmental variables and restart your PC, search in google on how to do this. Let me know the result. Regards On Thu, Apr 5, 2012 at 11:13 AM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Naoufal El Hilali ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Problem when install ARsystem
Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Hi, Make sure of the following things. If you are installing 64 Bit ARS server, then you need both 64-bit JDK-JRE, as well as 32 bit JRE. You can mention the respective paths while installation. Thanks and Regards, Shiju John. On Thu, Apr 5, 2012 at 2:13 PM, Mahmoud Mahdy-Mohamed mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- “Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing.” Please help. ** ** ** ** *Thanks,* *Best Regards,* * * *Mahmoud Mahdy Mohammed,PMP* | Business Process Automation* **Technology | Products Services Delivery* *Phone:* +20(0)104999638 * Mail:* *mahmoud.mahdy-moha...@vodafone.commohamed.abdel-haf...@vodafone.com * ** ** * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks and Regards, Shiju John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Which OS? On a Unix OS, with the JDK, the JRE is located at JDK Path/jre. So if my java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 6:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Problem when install ARsystem
Note that there is a tricky dialog in the installation, even if you have set up 64bit JDK and JRE and it has found them, it starts with the default of using a 32bit java for several things due to known issues with the 64bit implementations. If these known issues are not a problem for you (things like not being able to use OLE with Developer), then you need to uncheck the boxes on this dialog that are checked by default. Then you will be using pure 64bit java. Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed Sent: Thursday, April 05, 2012 7:13 AM To: arslist@ARSLIST.ORG Subject: Problem when install ARsystem ** Dears, I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I already installed JDK 6 but the following error appears:- Enter the path to the JRE that you want to use with AR System. If a JRE is not installed on your system, install JRE 1.5 or later before continuing. Please help. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
