Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?
Thanks all. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 11, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0? ** With purchase of any ITSM module, you get the CMDB, the whole CMDB, and nothing but the CMDB. Technically, there ARE forms like AST:Asset that you can use, but you'll have to customize the app to have them interact with the other apps. Sounds like the CMDB forms will do what you want. I don't think you need to buy Asset licenses to use it - Asset Viewer is all most people will need. Do verify that, though. Rick On Mon, Aug 11, 2008 at 11:16 AM, Bilinski, John <[EMAIL PROTECTED]> wrote: ** Question: We are about to implement Service Desk 7.x and Change Management 7.x. I wanted to know if there is are limited Asset Inventory forms that are offered with the installation of Service Desk 7.x that will allow us to create and relate CI's to customers as well as track the inventory on the CI's? Does Remedy offer a limited version of this without having to purchase the Asset Floating licenses? Or are we stuck with just using the Product Categorizations, Names and Manufacturer fields to only relate Incidents and Changes to Products/Models? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?
With purchase of any ITSM module, you get the CMDB, the whole CMDB, and nothing but the CMDB. Technically, there ARE forms like AST:Asset that you can use, but you'll have to customize the app to have them interact with the other apps. Sounds like the CMDB forms will do what you want. I don't think you need to buy Asset licenses to use it - Asset Viewer is all most people will need. Do verify that, though. Rick On Mon, Aug 11, 2008 at 11:16 AM, Bilinski, John <[EMAIL PROTECTED]>wrote: > ** > > Question: > > We are about to implement Service Desk 7.x and Change Management 7.x. I > wanted to know if there is are limited Asset Inventory forms that are > offered with the installation of Service Desk 7.x that will allow us to > create and relate CI's to customers as well as track the inventory on the > CI's? Does Remedy offer a limited version of this without having to purchase > the Asset Floating licenses? Or are we stuck with just using the Product > Categorizations, Names and Manufacturer fields to only relate Incidents and > Changes to Products/Models? > > Thanks. > > John Bilinski > Operations Services Staff > OSS Remedy System DBA > Contractor (CSC) > 202.305.3202 > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?
As far as I know there's no asset forms related to SD 7x and CM 7x, in fact, you need to use the CMDB as the main repository of CI's and relate'em to incident, problem & change records, asset management has an another final use, it means on asset you manage the licenses, contracts, and everything related with a financial view, but if you only are showing your infraestructure with a point of view of impact on your services with atrium it enough Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 11 Aug 2008 14:16:31 -0400From: [EMAIL PROTECTED]: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?To: [EMAIL PROTECTED] Question: We are about to implement Service Desk 7.x and Change Management 7.x. I wanted to know if there is are limited Asset Inventory forms that are offered with the installation of Service Desk 7.x that will allow us to create and relate CI's to customers as well as track the inventory on the CI's? Does Remedy offer a limited version of this without having to purchase the Asset Floating licenses? Or are we stuck with just using the Product Categorizations, Names and Manufacturer fields to only relate Incidents and Changes to Products/Models? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?
Question: We are about to implement Service Desk 7.x and Change Management 7.x. I wanted to know if there is are limited Asset Inventory forms that are offered with the installation of Service Desk 7.x that will allow us to create and relate CI's to customers as well as track the inventory on the CI's? Does Remedy offer a limited version of this without having to purchase the Asset Floating licenses? Or are we stuck with just using the Product Categorizations, Names and Manufacturer fields to only relate Incidents and Changes to Products/Models? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
